Reviews

Review Details

• Review fromJerel E

  Date: 05/03/2024

  1 star

  Jerel E

  Date: 05/03/2024

  I've been charged 3 times in the past 4 months. My initial purchase was buy 3 get 2 free, a 5 month supply. I don't see why you would send me 10 more containers of gummies while I'm still going through my initial purchase.
  Jerel E.

  BioHeal CBD

  Date: 05/14/2024

  Hello,
  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. To address your concerns, our customer service representative refunded you a $100 discount as a gesture of goodwill. You should expect to see the credited amount in your account within the next 5-10 business days.
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Review fromRobert A

  Date: 05/03/2024

  1 star

  Robert A

  Date: 05/03/2024

  Here we go, ordered 3 and got charged for 5. 198 and now charging me again..
  Bob

  BioHeal CBD

  Date: 05/13/2024

  Hello,
  We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  We highly apologize that you may have overlooked our promo bundles. We have attempted to charge your account for the order you tried to place from us. However, we would like to confirm that the billing has been declined. Rest assured, from now on, the system will no longer attempt to charge your account.
  Rest assured, the account is canceled. Thank you for being so patient. If you need anything else, let me know if I can help.

• Review fromWilliam C

  Date: 05/02/2024

  1 star

  William C

  Date: 05/02/2024

  This product not only does not lower your sugar but it raises it. I was charged 198. Dollars twice before I could get the order stopped. I was really hoping this worked.

  BioHeal CBD

  Date: 05/13/2024

  Hello,
  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. In an effort to address your concerns, our customer service representative refunded you a $50 discount as a gesture of goodwill. You should expect to see the credited amount in your account within the next 5-10 business days.
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Review fromM Dean F

  Date: 05/02/2024

  1 star

  M Dean F

  Date: 05/02/2024

  I did not place the order but the CBD gummies were sent and charged to my credit card. I will gladly return the product and I DO WANT to receive my charged payment of $198.78 which was charged to a credit card. I will be going to the bank shortly to enquire about this charge. The gummies were sent to M Dean *******, **** E Arbor Ave. Apt ***, Mesa, AZ *****. I DO NOT want any future shipments or charges and will wait to hear from someone concerning this order.

  BioHeal CBD

  Date: 05/13/2024

  Hello,
  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. In an effort to address your concerns, our customer service representative refunded you $50 on 05/07/2024 as a gesture of goodwill. You should expect to see the credited amount in your account within the next 5-10 business days.
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Review fromCarol H

  Date: 05/01/2024

  1 star

  Carol H

  Date: 05/01/2024

  Purchased Bioheal Blood Balance through computer ad "Buy 3 Get 2 Free" offer, with 60 day satisfaction money back guarantee. Cost was to have been $39.45 per bottle, for a total of $118.35, with 2 additional free bottles. Following receipt of my credit card statement, a charge by 9XPRESS GF27 for $238.54 appeared. I called the provided number and was informed it was for Bioheal products. I pulled out my notes regarding my purchase details and confirmed I had been overcharged $120.19. I contacted the phone number listed on my handwritten notes for Bioheal and spoke with their customer service representative. After much back and forth, I was told a credit would be issued for $119.27 for the overcharge, to which I agreed. After being placed on hold, I was then told there was an error reading which prevented them from issuing a credit to my card, but I would be issued an E-check. Since I have never dealt with an E-check, I requested to return the product. After providing me the return address and information, I was asked if I had opened the product. Which I had. I was told I could return the 4 bottles unopened bottles, but only refunded $60 some for 2 bottles, since it was considered a sale, and not refunded the full $238.54 I had been charged. Out of frustration, I agreed to accept the E-check, which was to be received within 7-10 business days. It has been months and no refund has ever been received, as promised, nor any confirmation or further communication from Bioheal. Since that time, I have had numerous additional conversations with Customer Service representatives, each giving me excuses, requesting more time, telling me someone would contact me, which they haven't, and ultimately refusing to allow me to return the merchandise, despite being previously advised I did not need to be concerned about expiration of the 60 day satisfaction guarantee and refund policy, since my dispute had been fully documented.

  BioHeal CBD

  Date: 05/13/2024

  Hello,
  We hope this message finds you well. We recently received your complaint regarding the refund request you submitted for your recent purchase. We understand your frustration and apologize for any inconvenience caused.
  Unfortunately, we are unable to process your refund at this time. It appears that you have already filed a dispute with your financial institution or payment provider. Once a dispute is initiated, the matter is taken out of our hands, and the resolution process is managed by the respective financial institutions involved.
  We recommend reaching out to your financial institution or payment provider to inquire about the status and progress of your dispute. They will be able to provide you with the most accurate and up-to-date information regarding the refund process and any potential reimbursement.
  We understand that this situation may be disappointing, and we sincerely apologize for any inconvenience caused. Should you have any further questions or concerns, please don't hesitate to reach out to us. We value your satisfaction and will do our best to assist you within the constraints of the dispute resolution process.
  Thank you for your understanding and patience.

• Review fromDon Z

  Date: 04/29/2024

  1 star

  Don Z

  Date: 04/29/2024

  I ordered 2 bottles of Bio Heal Gummies and decided to send them back for a refund. I never got the refund and they kept telling me they are going to send me a e-check . I never got the refund and every time I call they tell me their is a problem with their billing department. I have called about 2 dozen times and they apologized for their actions and said give it a couple of days. a couple of days never came. Now when I call they hang up on me. What can be done about this business.

  BioHeal CBD

  Date: 05/08/2024

  Hello Don,
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
  Thank you

• Review fromPatricia P

  Date: 04/27/2024

  1 star

  Patricia P

  Date: 04/27/2024

  TOTAL FRAUD! I ordered 5 month supply for $198.95 received 5 jars of red "DOT" gummies... a second charge for $59.95 for I have no clue what and somehow Mysteriously an identical charge was made to another debit card I have with the same bank on the same day, for which I received nothing. The following month identical charges made on both cards after which only ONE product was received... not ordered. No contact information anywhere except on the shipping label.
  Though the product was supposed to be money back if not satisfied they refused to reimburse me anything but $50. needless to say "customer support" is in some foreign land by heavily accented ladies with poor connections....
  This was a $860 lesson in internet FRAUD I won't be repeating again!

  BioHeal CBD

  Date: 05/08/2024

  Hello Patricia,
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  Rest assured, the account is canceled and you won't receive any further charges.
  Thank you

• Review fromraymond j

  Date: 04/24/2024

  1 star

  raymond j

  Date: 04/24/2024

  Bioheal CBD doesn't work, I thought it would help to stop pain in my knees it doesn't. So please stop sending me anymore.

  BioHeal CBD

  Date: 04/30/2024

  Hello,
  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Review fromJames B

  Date: 04/24/2024

  1 star

  James B

  Date: 04/24/2024

  I had an A1c level of between 7-8 with taking Jaundice and before taking these gummies. With the million dollar claim that they would lower my results I tried them . After just 3 months on these gummies my A1c has claimed to 12.!!!! No more! And I am sure that they will not give me the million. Will return this shipment.

  BioHeal CBD

  Date: 04/30/2024

  Hello,
  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $159.85 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Review fromManuel R

  Date: 04/23/2024

  1 star

  Manuel R

  Date: 04/23/2024

  I made 1 order and the product did nothing for what it was ment for. I received another bill for $298,78 for some more product I did not order or receive. I am very unsatisfied with this product that does nothing. A refund if my moneys will make it only fair as Im not happy with your product.

  BioHeal CBD

  Date: 04/30/2024

  Hello,
  We highly apologize for the inconvenience this may have caused you. We cannot pull up an account under the information you provided. Thus, we cannot take a look at your order. Further, can you provide us with the order number, the alternate email address that you might have used in the purchase, and the last four digits of your card used? We'd appreciate your prompt response on this matter. Thank you for being so patient.