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BioHeal CBDThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 63 Customer Reviews
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Review fromGary S
Date: 03/12/2024
1 starGary S
Date: 03/12/2024
I ordered this product without the intent or awareness it would be a recurring order. I received a second shipment today to my surprise. I tried emailing to cancel but email returned undeliverable. I called the customer service phone number to cancel. I was told I would receive an email confirming cancelation but have yet to receive one. I am logging this comment to support my cancelation just in case and to warn potential buyers of this product to beware of recurring orders and charges.BioHeal CBD
Date: 03/15/2024
Hello Gary,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromZOE D
Date: 03/11/2024
1 starZOE D
Date: 03/11/2024
Absolute scam. No company information provided on any bottle, no packing slip with company info, checking online, there is no company information on any of their ads. Please be warned that they change a one time shipment into monthly shipments without consent. Websites may forward to identical ads with a different name attached. Product is basically expensive candy.BioHeal CBD
Date: 03/19/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromDavid P
Date: 03/08/2024
1 starDavid P
Date: 03/08/2024
We are experiencing a similar SCAM as everyone here. Ordered product to help with Diabetes. Did not work as advertised. Unbeknown to us they put us on repeat subscription. We never signed up for a subscription, do not have emails from this company, no paperwork except for packing slip, and can not find a email anywhere. Found a phone number on packing slip. When we called to return product on 3/7/24 CSR tried to only give a credit after stating it has been 30 days since receipt. We just received package on March 4, 2024. Still have no email from them with return instructions. On verge of disputing it with cc company. Guess it will happen on Monday..... BIOHEAL CBD is obviously a SCAM through and through. BEWARE!!BioHeal CBD
Date: 03/14/2024
Hello David,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
We went ahead and issued a full refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromSharon O
Date: 03/07/2024
1 starSharon O
Date: 03/07/2024
Horrible company. I ordered a $59 special and they added on ANOTHEr $159 and sent ONLY 3 small gummy containers and two small oils. I called their customer service, which is out of the country, and they refused to refund me the $159 I did not order!!! This was a deceptive ad on FB (never again FB!!) and they defrauded me.
Do NOT buy anything from this company!!I received a response from this company regarding the two charges I received, $59 and $159, $59 is what I punched and somehow they also charged me for $159. All I received was the deal for $59. The response said I ordered the $159 AND the $59 and that they would refund half. Read their response below, it's weird. They said $159 for two bottles of CBD ( I was led to think I was receiving something else!!!) and they would add one more bottle (what about the dummies mentioned on the ad?). And what widow on a fixed income is stupid enough to order only two bottles for $159!!. I only punched the $59 deal thinking I was receiving an anti-inflammatory product. Turns out it's CBD. But in their response they say two bottles for $59. So two bottles for $159 and two bottles for $59? It doesn't add up. This is a scam site and I will do everything in my power to warn people of these ads. I pray your conscience bugs you until you repent and change your ways. This is so wrong.
BioHeal CBD
Date: 03/13/2024
Hello Sharon,
We would be more than happy to clarify any misunderstanding with your order. The deal is $159.85 for 2 bottles so each bottle is $79.92. We are including 1 free bottle in that package so that brings the price down (divide $159.85 by 3) to $53.28 for each bottle. You also placed an additional order of the (BioHeal CBD Oil - 2 Bottles) for which you paid $59.99.
We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
As a one time courtesy, we went ahead and issued a 50% refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromDavid S
Date: 03/07/2024
1 starDavid S
Date: 03/07/2024
Total scam. I ordered what I thought was going to be $59.00 but was charged $198.00.
I noticed this the morning after I ordered it and called to cancel, but was told I could not because the order was in their distribution center. The order had literally not been shipped yet.
I then asked to speak to a supervisor but I was told none was available, I find it difficult to believe that there was not a supervisor on site. They just didn’t want to refund my money. Total scam.BioHeal CBD
Date: 03/12/2024
Hello David,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
As per checking. your account was canceled and refunded 50% on 03/07/24. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromKathryn W
Date: 03/06/2024
1 starKathryn W
Date: 03/06/2024
I have called BioHeal CBD Gummies folks 11 times to be sure my order was cancelled and they tell me I will get an email confirmation that I would not receive any future orders. Still haven't received one. Press 9 is only option for customer service and they cannot seem to send you to a manager. I saw all the stars promoting this which was false. On my order confirmation there was a confirmation number **********. Just like everyone else who has sent info to BBB has the same problem. Emails returned, customer service can't help and no higher ups to hear the problems. The cost was way more than I understood by site as others noted. I am feeling this is a sham and plan on canceling my credit card because I don't trust them.
All their apologies to folks below are the same and don't give info other than the 855 number which gets you nothing but frustration!
Kathryn WBioHeal CBD
Date: 03/12/2024
Hello Kathryn,
We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle. You also placed an additional order of the (BioHeal CBD Oil - 2 Bottles) for which you paid $49.68.
We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
As a one time courtesy, we went ahead and issued a 50% refund as the customer requested. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youKathryn W
Date: 03/14/2024
I am happy to finally get a response and an email confirming NO auto fill. They really need to revise their site so they don't have these issues. I did cancel my credit card because I don't trust this company. I don't think they would have ever responded if it weren't for BBB. I called them a total of 16 times in the end and even spoke with a supervisor who also could not send me a confirmation email. What? The help center is in SE Asia but the company is in Nevada? Thank you for the resolution BBB!!!Review fromJolene A
Date: 03/05/2024
1 starJolene A
Date: 03/05/2024
We ordered 3 containers of gummies at a good sale price at which time, without our knowledge or consent, we were put on their automatic refill program. When we recently received a package with 3 more containers of gummies we called American Express to see what was going o. Imagine our surprise when we found that we were billed $159 for the 3 containers that we didn't order; more than twice the price of the original order. When we called BioHeal tofind out what was up they basically said too bad so sad. So we're out 159 for a product we didn't order.
NEW CUSTOMERS BEWARE:
MAKE SURE YOU'RE NOT PUT ON THE AUTO REFILL LIST !BioHeal CBD
Date: 03/07/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
Thank you.Review fromJoe T
Date: 03/05/2024
1 starJoe T
Date: 03/05/2024
RTS waitting for are refund almost two month they tell us they are sending a electronic check stay waittingBioHeal CBD
Date: 03/07/2024
Hello,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
Thank youReview fromCarol S
Date: 03/05/2024
1 starCarol S
Date: 03/05/2024
THIS IS A SCAM FOR SURE.... I purchased 3 month supply for my husband with diabetes. He tried them with absolutely no change at all. After 1 month, they sent another 3 month supply and charged me $159.85 again. In the packaging , there was no paperwork, no phone number to call. No way to cancel. The draft from the bank was a company called XGLOW 9*FX22 Cheyenne WY.
I am appalled that this company preys on the elderly that have medical conditions and low income. I would like for a FULL REFUND to be given. I finally was able to contact this company and was advised they would give me a $40 credit, when I wasn't satisfied with the amount, she changed the amount to $79.92. I am still not satisfied and was told if I returned the unopened package (received in the mail yesterday - didn't even open it) to the Las Vegas Warehouse, I could get a refund - but she wasn't sure about the amount and I would have to pay the shipping back . This is the worst company policy I have ever heard of. If I return the product, I should get a full refund. But reading the other reviews, they are not asked to return the product at all and are receiving a full refund and a cancelled account.BioHeal CBD
Date: 03/07/2024
Hello Carol,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we went ahead and issued a full refund for the second order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromKaren C
Date: 03/03/2024
1 starKaren C
Date: 03/03/2024
That said a 30 day money back guarantee. When I called to return the product for a full money refund. They told me I was I was over 30days.
I order the product on January 9, 2024. The product was shipped on January 16, 2024. My first phone to them was on February 12, 2024.
They said I would get a partial refund and still waiting on that.BioHeal CBD
Date: 03/06/2024
Hello,
We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
Thank you
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