Reviews

Review Details

• Review fromTeresa P

  Date: 12/03/2024

  1 star
  I have been trying to get a refund from this company since november 2023. Over a year! I reported them to the FTC and still no results. I have been consistently emailing them to no avail. This company sucks to no end!!

• Review fromMichael Y

  Date: 08/14/2024

  1 star

  Michael Y

  Date: 08/14/2024

  Plain and simple, they suck! Call you bank and cancel ASAP!

  GreenVibe CBD

  Date: 08/16/2024

  Hello,
  We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
  We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
  Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
  We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.

• Review fromSuluia R

  Date: 06/06/2024

  1 star

  Suluia R

  Date: 06/06/2024

  OMG! I’ve been scam like Everyone else here, Ive never sign up for automatic payment out from my Bank Account, now they just remove it Every Month, I’ve returned 2 packages back to and ask them to stop sending and they still sending me and removing payment, I’m so mad, I ask them nicely to stop , I thought I’m writing to a 3rd World Country that they don’t know how to read English, Please Cancel my Order and refund All my money, They owe me 600 Dollars , Very! Very! Disappointment , Going to see my Bank tomorrow. O Stars

  GreenVibe CBD

  Date: 06/14/2024

  Hello Suluia,
  
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  
  As a gesture of goodwill, we have provided a complete refund for the most recent order, without requiring the return of the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  
  Rest assured, the account is canceled and you won't receive any further charges.
  
  Thank you
  

• Review fromKaren H

  Date: 05/18/2024

  1 star

  Karen H

  Date: 05/18/2024

  As with everyone else, I thought I was signing up for a ONE-TIME purchase. I've now received four shipments. It looks like it is futile to request that you stop my shipments and cancel my account since so many others have tried and you just give them nice-sounding promises that never get taken seriously by your company. I am so disappointed to find that this is a scam. I guess I will see if my credit card company can stop payment on these charges.

  GreenVibe CBD

  Date: 05/23/2024

  Hello Karen,
  We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
  Rest assured, the account is canceled and you won't receive any further charges.
  Thank you

• Review fromArlene Z

  Date: 05/14/2024

  1 star

  Arlene Z

  Date: 05/14/2024

  -0 stars - Do not do business with this company, they are a nightmare. Been waiting for my full refund for returned product since January. Their customer service gives you runaround trying not to refund money (% off order that grows each time you say no), only can offer partial refund because of restocking fee (not told that back in January got full refund approved), issuing an e-check in 5-7 days as of March 7th today is May 14th and no e-check received & credit card company also having issues.

  GreenVibe CBD

  Date: 05/22/2024

  Hello,
  We appreciate you making us aware of your negative experience. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our deepest apologies for any inconvenience this may have caused you.
  We've looked into the issue, and unfortunately, we can provide no further assistance on your account since you went through the chargeback process with your bank instead of working with us. I want to assure you that all your accounts with us have been closed. In this case, please coordinate with your bank.
  Thank you for understanding. If you need anything else, let me know if I can help.

• Review fromCynthia M

  Date: 04/14/2024

  1 star

  Cynthia M

  Date: 04/14/2024

  Won’t give them any stars!! I’ve been trying since December of last year to get my money back to no avail. Their product was returned unopened on December 8th but when I call they won’t let me talk to anyone in billing but always say they contacted them.

  GreenVibe CBD

  Date: 04/22/2024

  Hello Cynthia,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
  
  Thank you

• Review fromGreg G

  Date: 03/24/2024

  1 star

  Greg G

  Date: 03/24/2024

  I ordered this in product in December 2023. Then on January 10th I got another charge for 198.78 and received another shipment of this product. I did not know I registered for a monthly shipment plan. I called immediately and cancelled the shipments and was told they would send an email to my wife's email address on how to return the 2nd product. Confirmation # was provided to me. Email never received confirming cancellation or info to return product. I called again and was advised they will send email to my wife. Never received. On 2-2-24 my wife called and spoke to Peach at Ext 675 and she advised instead of returning the 2nd shipment that we could keep it and she would refund my husband $99.30. I was advised it will come as e-check and for me to check my spam box as well. I made clear to send it to my email address. I was told I would get in 3 days. I chose this option as I assumed that if I can't get an email sent to me they will say they never got product back. Again I never received email of confirmation or the e-check. My wife called again on 2-8-24 as she was concerned the product would send out again and we will be charged again. She spoke to Yosha who confirmed who said it takes 7 to 10 days to receive the e-check and she did confirm that we cancelled. Thank goodness nothing charged in February or this month. Now March 24th and never got a thing. This is the delay tactic to get the consumer to stop trying and give up. There is no excuse for this. Very disappointing.

  GreenVibe CBD

  Date: 03/29/2024

  Hello,
  We sincerely apologize for the delay in issuing your refund via e-check. We understand the inconvenience this has caused you, and we want to assure you that resolving this matter is our top priority.
  At this time, we are still awaiting updates from our department regarding the processing of your refund. Rest assured, we are actively monitoring the situation and expediting the process wherever possible.
  We understand the importance of timely resolution and the frustration caused by delays. Please know that we are committed to providing you with a resolution as soon as possible.
  We will continue to keep you informed of any progress and will promptly contact you once your refund has been successfully processed.
  Thank you for your patience and understanding in this matter.
  Sincerely,

• Review fromDavid V

  Date: 03/06/2024

  1 star

  David V

  Date: 03/06/2024

  I ordered one product in December they sent me four. I called and found out the billing address to return the product to and did so promptly. It is March I have spoken to them a dozen times on the phone about my refund if they claim they sent me electronic email with a check nothing but a lie everything about this company is nothing but a lie I've been given every excuse you could think of three to five days six times I've been told 3 to 5 days do not spend a dime with these people it is a gigantic con

  GreenVibe CBD

  Date: 03/08/2024

  Hello,
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
  Thank you.

• Review fromBill H

  Date: 03/04/2024

  1 star

  Bill H

  Date: 03/04/2024

  This company will not return my money after sending me a second order, I did not want. They continue to tell me they will send me an echeck. I have received nothing from them. I was able to send the unwanted product back. But after 4 phone calls, (still waiting to hear from a supervisor) and over a month I have not received my refund. I operated under good faith this company does not. I would like my money back.
  This company is a SCAM!!!

  GreenVibe CBD

  Date: 03/07/2024

  Hello,
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
  Thank you

• Review fromMitchell N

  Date: 03/01/2024

  1 star

  Mitchell N

  Date: 03/01/2024

  Ordered Greenvibe CBD gummies on Nov 21, 2023. I looked at their terms and conditions and decided to cancel on Nov 22, 2023. They did refund 50% of the order on Nov 22, 2023 and acknowledged cancellation of the account. Had to wait until the products arrived and promptly sent them back. Called in December to ask about receipt of the return and the status of my refund. was told that they did receive the return and I would see a refund in 30 days. Called again in January 2024 and was told that they were delayed in the business office. Called in mid-February 2024 and was told that the refund would be an emailed echeck that I would receive within 10 business days. Now March 1 2024 call and was told that they would call me back when the business office responded. No refund and no echeck and no phone call = no customer service. One of the biggest scams out there right now. They stall and don't refund, then stall some more and claim Oh we will send you an echeck and then don't. And another call and now they will call me back. If I believed that I wouldn't be writing this, I would have my refund!

  GreenVibe CBD

  Date: 03/06/2024

  Hello,
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
  Thank you