Reviews

Review Details

• Review fromfrankmontresor m

  Date: 01/14/2024

  1 star

  frankmontresor m

  Date: 01/14/2024

  the worst customer service I have ever dealt with. they are scammers in the true sense of the word. they should be ashamed of how they do business with all clients! stay away from them. They shipped to me what I did not order and would not let me cancel the order before it was shipped. they changed my back card and when I returned the order to them unopened they are only me back a portion of the original change. I plan to make my thoughts about this company known to bbb, attorney general in nevada, also Fraud report with the FTC. Awful Customer experience???

  GreenVibe CBD

  Date: 01/17/2024

  Hello Frank,
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  As per checking, your account was canceled and fully refunded.
  Rest assured, you won't receive any further charges.
  Thank you

  GreenVibe CBD

  Date: 01/17/2024

  Hello Frank,
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  As per checking, your account was canceled and fully refunded.
  Rest assured, you won't receive any further charges.
  Thank you

• Review fromAnna J

  Date: 01/11/2024

  1 star

  Anna J

  Date: 01/11/2024

  Definitely a scam. Do not purchase! Rip OFF. Buyer Beware

  GreenVibe CBD

  Date: 01/15/2024

  Hello,
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
  Thank you.

• Review fromTina S

  Date: 01/11/2024

  1 star
  I placed an order for a one time purchase. And it was for $59 I ended getting billed $119 never responded to any email messages or voicemail. The following month without notice my card was being billed the $119 again. This was not a subscription purchase. My bank caught the charge and was marked fraudulent. Now my card is blocked and unable to use and need to go thru the process of getting a new number and card. I never received any email nor anywhere was this mentioned at any time this was a subscription. Did not receive any email invoice for a 2nd month "purchase" Still have not received any reply or refund.

• Review fromRay S

  Date: 01/02/2024

  1 star

  Ray S

  Date: 01/02/2024

  This company uses deceptive sales practices to charge you much more they what you think you are ordering. The customer service is useless third party script readers. We placed an order for a "Buy 1 bottle get the second bottle free" for a total of $59. We received a single order confirmation for $119. We had 2 charges put against our card. One for $59 and one for $119. We called customer service and all they would do is read a script explaining in convoluted logic of how this is what we ordered. They would not do anything and hung up when we challenged them about the order. This company is clearly using deceptive sales practices to scam people. We did some research and found that there are many similar companies operating out of the same address. Looks like they just change their name when they get to many bad reviews and reports. Based on our experience we would recommend you avoid doing business with them!!!!!

  GreenVibe CBD

  Date: 01/04/2024

  Hello,
  We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
  Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
  Thank you.

• Review fromCarola T

  Date: 01/01/2024

  1 star

  Carola T

  Date: 01/01/2024

  The website is confusing, It appears you are buying 3 bottles of Gummies and getting 2 free instead i was charged for for all 5 bottles. Then I was taken to a screen where I was offered a deal on CBD oil. There was no place to get out of it. I called immediately after placing my order to make sure the oil was not on my order. The customer service was so hard to understand that I couldn't understand most of what she said but it sounded like I was only getting the gummies. Now I have an email confirming the purchase of both and my credit card is showing charges for both the oil and the gummies. I called today and again got someone I couldn't understand. Somehow, in the conversation I agreed to settle for a refund of 1/2 the price of the oil, $30. I asked her to let me talk to a manager, she said one wasn't available. I immediately called back twice and requested a manager. When I finally got a manager I was told that since I agreed to the $30 there was nothing more that could be done. It doesn't matter how good the product may or may not their marketing is close to scamming. I will be refusing the package when delivered.

  GreenVibe CBD

  Date: 01/04/2024

  Hello Carola,
  We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle. You also placed an additional order of the (GreenVibe CBD Oil - 2 Bottles) for which you paid $59.99.
  We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion.
  As per checking, your account was refunded $30.00 for Oil on 01/01/24. As a one time courtesy, we went ahead and issued a refund of 50% ($99.39) for GreenVibe CBD Gummies. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
  Rest assured, the account is canceled and you won't receive any further charges.
  Thank you