Business Profile
CBD Products
GreenVibe CBDThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in CBD Products.
Reviews
Customer Review Ratings
1.06/5 stars
Average of 35 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromGerrianne G
Date: 02/20/2024
1 starGerrianne G
Date: 02/20/2024
This company is a scam!! I keep receiving 2 orders every month and they take $198 out of my account. I did not ask for a subscription. In addition, there is no phone number listed on the website to contact them!! I would not recommend this company at all!! If someone can respond to me, I would like a refund before I contact my bank and cancel. If someone has the phone number, please pass it on to me. Thank you!GreenVibe CBD
Date: 02/23/2024
Hello Gerrianne,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromRobert N
Date: 02/19/2024
1 starRobert N
Date: 02/19/2024
I ordered a greenvibe gummies for the price of 60.00 +dollars for one bottle. I got two bottles one l did not order and was charged $119.49 ,then in January l was charged $119.49 more for it again.GreenVibe CBD
Date: 02/23/2024
Hello Robert,
We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromRoss M
Date: 02/15/2024
2 starsRoss M
Date: 02/15/2024
I did not realize I agreed to automatic shipments of this product after my initial order. I want to cancel but cannot find a phone number or email address for this company.GreenVibe CBD
Date: 02/23/2024
Hello,
We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately.
We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $198.78 today. You should expect to see the credited amount in your account within the next 5-10 business days.
Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments.
We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know.Review fromJason M
Date: 02/15/2024
1 starJason M
Date: 02/15/2024
They had an ad on ********. That my mother in law seen. She has dementia, and placed an order. The ad said one time fee $37.00. Well, she never was charged $37.00. Instead they habe charged her 198.78 two months in a row. Taking her to bank to hopefully get this fixed. Because we called the company and they will not admit they charged more than they advertised plus more than one time. Their answer was to return product and they will issue a refund. I will be returning the product. But with shady business practices like this. How are we to trust they will refund anything? Plus the advertisement was saying it cures C.O.P.D. last I checked there is no cure for C.O.P.D. we did not setup a recurring billing. It was suppose to be one time. It took me time to research what happened as it start with my wife. Wondering why her mother was getting charged close to 200.00 in just a few months time.GreenVibe CBD
Date: 02/21/2024
Hello,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Unfortunately, we are unable to locate an account for the consumer. Please provide the name/brand of the products and some information for us to be able to look up your account (name, address, phone number, email address the order is under).
Thank you.Review fromGary C
Date: 02/13/2024
1 starGary C
Date: 02/13/2024
GreenVibe CBD is an obvious scam. I ordered a one-time order for $59.99 30 day supply on Dec, 5th 2023. Then I received a second order of GreenVibe CBD with 4 containers with 2 bottle of liquid CBD that leaked all over the contents inside. They charged my credit card $ 198.78. Then in January I received another shipment of 5 containers with a different kind of gummies and another unauthorized charge of $ 198.78. Each container is a 30 day supply so I have received enough product in just over a month to last 10 months. I contact the company and they wouldn’t credit me because it was past 30 days. In total GreenVide CBD has processed unauthorized charges in the amount of $397.56 to my card for products I did not order.GreenVibe CBD
Date: 02/19/2024
Hello Gary,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromColleen Q.
Date: 02/12/2024
1 starColleen Q.
Date: 02/12/2024
I originally received (and was charged for) more products than I ordered. I complained and was offered a discount but never actually received it. I was surprised to receive more products 1 month later when I never agreed for an auto-renew subscription. They offered me a partial refund if I kept the products. I declined. I paid to ship the products back. I month later I still did not have the refund. I called. They said they didn’t have confirmation from their warehouse that it was received. I gave them the tracking number to prove it. They said I will have my refund within 5 days. Finger’s crossed.
WAY TO MUCH HASSEL ALL ALONG THE WAY!GreenVibe CBD
Date: 02/16/2024
Hello Colleen,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromShannon A.
Date: 02/11/2024
1 starShannon A.
Date: 02/11/2024
This company is a total rip off. They overcharged me and after I returned their product they were to issue an e check for my refund. This has not happened as promised.GreenVibe CBD
Date: 02/14/2024
Hello Shannon,
We would like to apologize for the delay that has taken place in refunding your money for (GreenVibe CBD Gummies) for a total of $198.78. There have been some problems processing a refund. This is a banking issue that we are still working on.
We are doing the best that we can to fix the problems and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated.
Thank you for being patient with us and be assured that we value you as one of our top customers.
Yours Sincerely,Review fromPaul S
Date: 02/08/2024
1 starPaul S
Date: 02/08/2024
We ordered once from GreenVibe and received a product different from what was ordered. We also got an automatic reorder charged one month later with no product received. What we also noted was two other lesser charges on the same card from companies we were not able to trace. I suspect these other charges were related to this original order. It appears this company is not only taking advantage of its customers but is also spreading the wealth.GreenVibe CBD
Date: 02/12/2024
Hello,
We sincerely apologize for the inconvenience that this situation has caused you. Regrettably, we are unable to find any records of your account within our system. To expedite the resolution of this matter, we kindly request you to provide us with essential details such as your account name, number, order ID, or any other relevant information. This will enable us to promptly address your concerns and provide a satisfactory solution. Thank you for your understanding and cooperation.Review fromNicholas D.
Date: 02/08/2024
1 starNicholas D.
Date: 02/08/2024
Same story as all the others. I never ordered in the first place. Bag of CBD gummies for which I tried to find a phone number to dispute the charge. No phone number on their web site, but I found one on BBB (eight eigth eight) four four eight - four nine four two)I called and canceled. They said keep the gummies and we'll only charge you fifty dollars. I said NO WAY. Called my credit card company and got the entire amount
credited back to me.GreenVibe CBD
Date: 02/12/2024
Hello Nicholas,
We do apologize for any inconvenience this may have caused you. If you have not cancelled your account has rolled into a monthly subscription as agreed to by the terms and conditions (you had to agree to the terms to be able to place the order). We did not receive a cancellation request from you in the allotted time, so we naturally assumed that you were satisfied with the product and charged you accordingly, as agreed to by the Terms and Conditions.
As a one time courtesy, we issued a full refund for the last order without the need to return the products. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is canceled and you won't receive any further charges.
Thank youReview fromMary T
Date: 02/08/2024
2 starsMary T
Date: 02/08/2024
As a result of a serious accident, I sustained a major injury and have so much more to worry about than these gummies. Please advise how I can immediately cancel my account. Thank you.GreenVibe CBD
Date: 02/12/2024
Hello Mary,
We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.
Rest assured, the account is canceled and you won't receive any further charges.
Thank you
GreenVibe CBD is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.