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Business Profile

Concealed Carry Training

Concealed Coalition, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concealed Carry Training.

Complaints

This profile includes complaints for Concealed Coalition, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Concealed Coalition, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 69 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/18/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called this business because they advertised to help you get your concealed carry permit. The lady I talked to is named brooked. I asked her on the first phone call if this is how I get my concealed carry license she said yes and said it was all online. After agreeing to pay her then she send me a certificate saying j completed the course and my confirmation number was sent to my local Probate office. So this was not all I had to do she told me it was all online now I have to go and pay my probate office again when I've already paid for what they said was the way to get my concealed carry license. I would love to be able to call and explain in more detail because it seems like lots of people have had trouble with these people. This is basically theft by deception. All I want is my refund

      Business Response

      Date: 01/17/2025

      Thank you for reaching out to us. We want to clarify that while we provide the quality training necessary for your Concealed Weapons permit, we are not able to issue the permit itself. To obtain your concealed carry permit, you must complete the application process through your state's licensing authority and submit the required documentation.
      We strive to maintain transparency and provide clear information about our services. Our disclaimers, as well as our refund policy, are readily available on our website for your reference.

    • Initial Complaint

      Date:08/03/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a transaction on 08/02/20222. This website made it seem as if I was paying $124 for all of my training to submit for my ccw. I called them the next day and they informed me that my payment only went towards the online class that was extremely quick and self explanatory. Then they told me to schedule the live fire for another $50. They are fraudulent and taking advantage of people who want to arm and protect themselves.

      Business Response

      Date: 01/15/2025

      We would like to confirm that a full refund was issued to you on August ******. At this time, we consider the matter closed.

    • Initial Complaint

      Date:07/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/26/2022 was going to take an online course for concealed permit and after taking the course they request payment. After submitting information to pay it then pops up that you must pay extra for another course which requires you to drive for completion of. In their site it said nothing of this needing to attend a live class till AFTER they got your payment which means you cannot get the permit now. So, I called their office to say I could not drive or attend a live class and wanted a refund or cancel transaction at which time I am told there is a NO REFUND policy! No where did they state this prior to transaction in site. Then they offer a $100 restaurant gift certificate which is less than what was charged on my ******** Card by them! So, I think they are not telling the truth about their services and should be able to give refunds back to your credit card.

      Business Response

      Date: 01/17/2025

      Dear *****, you signed up for our in-person training class through our website. Our website states the necessary steps that you will need to complete after signing up. The website states, Step 1: Complete your instructional requirements by watching our short instructional video for free. Step 2: Pass our ********************************************************************************************************** person training with live fire training. Step 3: After you complete the qualification test, we will outline the next steps necessary to secure your concealed carry permit. As you can see step 1 lets you know that you are not paying for the video. step 2 the website makes it clear that you will need to schedule your in-person class with live fire training. We also have our refund policy available for you to read before signing up. We refunded you for your shippable items on 7/27/2022. At this time we consider this matter closed. 

    • Initial Complaint

      Date:07/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I google search Concealed Weapons Classes for the State of Florida. US Concealed Carry pops up. Doesn't mention that the State of Florida does not accept online courses. The website makes it look like the exact opposite actually. Once I completed the course and submitted my paperwork into the State of Florida. They don't take online courses. I reached out to the business, they claim the "Certificate is non-refundable". Which is funny, because I bought the Class. This place is a fraud.

      Business Response

      Date: 01/17/2025

      Dear *****, our online certification is recognized by the state of ******* once both sides have been completed. Our online course is recognized by the ************************* as long as you have also completed the left hand side that is open for a live fire signature. You signed up for our in-person training class through our website. Our website states the necessary steps that you will need to complete after signing up. The website states, Step 1: Complete your instructional requirements by watching our short instructional video for free. Step 2: Pass our ********************************************************************************************************** person training with live fire training. Step 3: After you complete the qualification test, we will outline the next steps necessary to secure your concealed carry permit. As you can see step 1 lets you know that you are not paying for the video. step 2 the website makes it clear that you will need to schedule your in-person class with live fire training. We also have our refund policy available for you to read before signing up. At this time we consider this matter closed. 

      Customer Answer

      Date: 01/22/2025

       
      Complaint: 18110481

      I am rejecting this response because:

      Sincerely,

      ***** *********

    Concealed Coalition, Inc. is NOT a BBB Accredited Business.

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