Reviews

This profile includes reviews for Credit One Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Credit One Bank has 11 locations, listed below.

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  Credit One Bank

  6801 S Cimarron Rd Las Vegas, NV 89113-2273

  
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  Credit One Bank

  21 South 5th Street 1st Floor, Suite 1122 Philadelphia, PA 19106

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  Credit One Bank

  PO Box 977122 Miami, FL 33197-7122

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  Credit One Bank

  Po box 871714 Mesquite, TX 75187

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  Credit One Bank

  9500 Toledo Way Irvine, CA 92618-1817

Review Details

• Review fromOlivia M

  Date: 07/17/2025

  1 star
  Never get a credit card from Credit One Bank because once you pay them entire bill off before the due date, they act like they can't find you in their system even through you have them your Date of Birth and the last four of your SSN.

• Review fromAna Lisa A

  Date: 07/17/2025

  1 star
  They took my payment then said it was returned. I have no returned payments in my bank account. They closed my account. And I can't speak with a human. Worst credit card company

• Review fromKelly F

  Date: 07/15/2025

  1 star
  Stay far away, seriously. Charges you a yearly fee before you even use the card and holds your funds. Customer service is not very concise and rude. It’s a shame credit karma even advertises this company, getting rid of both!

• Review fromHung L

  Date: 07/14/2025

  1 star
  I had their AMEX card for a year and hardly used it. I feel this company uses such predatory tactics to make money from fees.
  If you have credit card with them, be wary. This is what I had to go through and if you have an account with them, you'll probably have the same experience. They will send you a check for a lump some of money. DO NOT CASH IT IN! It isn't a gift. The check is a "Cash Advanced" slip and it has a lot of fine print on it. If you use the slip and deposit it in your bank, it's like using your card and you'll have to pay it back, PLUS they will charge you a fee for cashing it in. I chose to cancel the account, but you can't cancel the account on the app, you have to either call them or send a letter. I chose to call. When you try to call them, there won't be an option to talk to an agent. If you call them, keep pressing 0 and you'll get to a call center eventually. You can tell them to close the account there, but they'll try to offer you some credit to keep the account open probably.
  This bank is so predatory, I'm not sure why it still exists.

• Review fromKarrie B

  Date: 07/14/2025

  1 star
  This company is terrible! I was approved and then then I got my card and activated it, tried to use it and the transaction was denied. Apparently being at an address for over 10 years isn’t good enough so they needed me to verify this for them. A month later, they still haven’t let me use it because they need to review the documents. I don’t care how many people have to do this, it shouldn’t take this long to review documents. I still can’t use the card and now I have a ding on my credit. If I close it, I will have another ding. DONT ISE THEM. The customer service is terrible.

• Review fromsawyer p

  Date: 07/14/2025

  1 star
  I've had nothing but trouble with credit One Bank ever since I started. I was told it was a good company to build credit with but... Nothing could be further from the truth. They canceled one of my cards last Christmas after 5 years of being a loyal customer never being late never missed a payment... I had over $2,500 available for Christmas and they canceled my card just two weeks before I was set to buy presents for the family. Then after 5 years of not being late or missing a payment they canceled both my auto pays did not alert me that the auto pays were canceled then reported me to the credit bureau as delinquent. I contacted the company and let him know they made an error but they told me that they will not Even look into the bank error. Do yourself a favor and avoid this company at all costs. Not only is their customer service based in India but none of their supervisors are English speaking. The fees and rates are outrageous and if you do miss a payment which I just found out I was charged three times what my minimum payment was..... Disgraceful

• Review fromsophia d

  Date: 07/14/2025

  1 star
  i have put in application this year 2025 and i found out there is application thats been pending since 2016

• Review fromStacy B

  Date: 07/14/2025

  1 star
  Credit one bank has fees that are out control I called them 3 times I was a couple days late and they charged my account 39.00 I called them 3 times and they were to waver the fee instead by fees keep going up I would not recommend to get a card through them they have hidden fees they should be ashamed of them selfs I give them the worst star just awful

• Review fromTravis C

  Date: 07/13/2025

  1 star
  Most of the staff for customer care are absolute garbage. You might get lucky and get somebody that appreciates their job occasionally, but that's very rare. I've been trying to accept an offer to settle a debt for almost a month now, every person I talk to tells me something different. I've paid the debt off twice now, and they are still claiming that I owe money.

• Review fromPhyllis R

  Date: 07/12/2025

  1 star
  Do Not Use. They pick and choose what stores they want you to shop from. every time I use this card to try and buy something it gets declined from "their fraud tool" so they say. I am trying to use it at Walmart/Kroger - big name places not some hole in the wall out of state. I call every week and get the same line of crap and no one can stop this from happening. Their answer is: Got to the store and use it. If I go to the store and use it this same thing will happen so why would I do that. Use another card. If I had another card I can assure you I would use it. I am nowhere near my limit, There are no restrictions on my card it's all on their end. This is the worst experience I have ever had. How this company has an A+ rating is SHADY