Complaints

This profile includes complaints for One Nevada Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  One Nevada Credit Union

  2645 S Mojave Rd Las Vegas, NV 89121-1238

• 

  One Nevada Credit Union

  6241 N Decatur Blvd Ste 110 Las Vegas, NV 89130

• 

  One Nevada Credit Union

  1292 S Nellis Blvd Ste C Las Vegas, NV 89104-5708

• 

  One Nevada Credit Union

  1090 W Sunset Rd Ste B Henderson, NV 89014-6678

• 

  One Nevada Credit Union

  2370 E Serene Ave Ste 260 Las Vegas, NV 89123-3297

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep taking extra overdraft fees for items that they've deducted amounts in my account and put it in a pending mode then when something that is overdraft where I'm have to pay the 35 bucks they cause everything else to be charged 35 bucks when they already took the money out their philosophy or their policy they say when you make a purchase it has to be in the account even though it may take ****************************************************************************************************** it gets in there well they keep on doing what *************************** and *************** do and got fine for they sit there and send the big ticket item so that it sends the account overdraft and they then that makes everything overdraft I'm tired of them doing this over and over again when I have the money in there

  Business Response

  Date: 06/12/2025

  Fees have been refunded to the member.

  Customer Answer

  Date: 06/12/2025

  They refunded the fees the problem is is that their system and the way they operate this is not going to be the last time I believe that they should have to be forced to change their policies if they're going to have overdraft that they follow their own rules if the person has the money in there to make a purchase and they withhold that money put it on a pending status then when something does overdraft by accident or by purpose they should only be able to charge the fee for that overdraft purchase similar to what ******************************** and ***** were fine millions of dollars for this illegal practice that they do they need to correct it in their system it would be a lot easier because ******************************** and ***** all have a new policy because of the fines that as long as you get the money in there that you in within a 24-hour period you will not be charged I'm actually making the purchase according to their policy as long as I have the amount of money in there even though it takes 24 hours for the process I would not be charged and that's not what they're doing so I appreciate your help in getting this but it's not going to be the last time that this happens because their system allows this to

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  They refunded the fees the problem is is that their system and the way they operate this is not going to be the last time I believe that they should have to be forced to change their policies if they're going to have overdraft that they follow their own rules if the person has the money in there to make a purchase and they withhold that money put it on a pending status then when something does overdraft by accident or by purpose they should only be able to charge the fee for that overdraft purchase similar to what ******************************** and ***** were fine millions of dollars for this illegal practice that they do they need to correct it in their system it would be a lot easier because ******************************** and ***** all have a new policy because of the fines that as long as you get the money in there that you in within a 24-hour period you will not be charged I'm actually making the purchase according to their policy as long as I have the amount of money in there even though it takes 24 hours for the process I would not be charged and that's not what they're doing so I appreciate your help in getting this but it's not going to be the last time that this happens because their system allows this to

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1 June, 2025, Denied Membership with inadequate explanation other than alleged negative records review.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i called multiple times since before my dispute was actually made an asked to add notes on my account that I'm a pain patient and psych patient.. an there mistake had me stuck in ******* because they don't believe the funds were stolen when i called an said i had to wait to make a dispute because i was in the middle of dealing with arrangements regarding my older brothers funeral from him committing suicide... an the funds come from my dead son so the place the funds were taken i would have never spent that (new waits) but the fraud department seen what was happening and said they understand an eventually gave me all the credits back to my account an told me over the phone they will be permanent... which turned into a lie because ****** in the corporate office believes I'm lying and this is fraud an i don't get my money back which is discrimination an i made it clear in the branch on camera an audio... gave them evidence an ppl to call an companies thats did me wrong with the dates...multiple know if the bank doesn't fix it there all going to court which i said i didn't want to do nor have the time or energy...but i got called back to ******* for work which can be multiple thousands of dollars in losses for me... multiple bankers helped me an agreed an same with the fraud ppl until the manager or whatever said otherwise... this is emotional distress, emotional damages, discrimination, fraud because they gave me the credit under permanent pre text then took it back there saying im guilty before being proven... when i told them numbers offered addresses an descriptions an they just showed no empathy nor care there putting me through... an them giving my money back doesn't just save them from litigation civil matter with not just them but multiple corps that are large like them... an just closed my account out completely... I AM NOT A SCAMMER OR COMMITING FRAUD BECAUSE I HAVE MENTAL PHYSICAL AN HEALTH PROBLEMS refund plus a portion of damages waiting legal aid

  Business Response

  Date: 04/04/2025

  ************ filed multiple disputes, including a fraud dispute, with One Nevada Credit Union.  Per regulations, provisional credit was provided while we investigated the fraud dispute.  Following the investigation, and based on the results, we removed the provisional credit. Mr. Alexanders account has been closed.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23152848
  
  I am rejecting this response because: Here's a polished, emotionally grounded, and legally informed version of your statement that you can use to formally reject the banks denial and assert your rights, while noting your intent to seek legal recourse. This version stays under typical character limits for complaints and can be used for a demand letter, formal complaint, or in discussions with legal aid.
  
  Rebuttal to Denial of Fraud Claim & Intent to Pursue Litigation
  To Whom It May Concern,
  I am writing to formally dispute your decision to deny my fraud claim and to reject the closure of my account, which was done without appropriate process or regard for the details I have provided repeatedly. Your actions have caused me emotional distress, financial harm, and further discrimination against my disabilities and mental health conditions, which were made known to your representatives on multiple occasionsby phone, in branch, and in writing.
  I called before even filing my dispute to inform you that I am a pain patient and psychiatric patient, currently managing trauma related to the loss of my son and, at the time, preparing for my older brothers funeral after he died by suicide. These events are well-documented, and your systems should reflect these calls and requests to notate my account accordingly. I stated clearly I would never authorize the disputed transactions, particularly at locations such as "New Waits," which are inconsistent with my spending behavior. The funds in question originated from the estate connected to my deceased child, making your disregard and reversal of credited funds even more egregious.
  Initially, your fraud department credited my account, reviewed the details, and assured me over the phone that the credits were permanentonly for that to be reversed later by someone named ****** from your corporate office who accused me of fraud, without reviewing the full context, supporting evidence, or recorded branch conversations where I presented:
  Names and numbers of people to verify my story
  The timeline of my brothers funeral and related arrangements
  A list of companies that failed to provide promised services
  Screenshots and written statements of the transactions in question
  I provided these in good faith, on camera and on audio, at your branch and expected a thorough, fair investigation. Instead, I was met with disbelief, accused of wrongdoing without any proper burden of proof, and treated with a lack of empathy and a disregard for the trauma I am navigating. You not only closed my account without notice, but jeopardized my ability to travel for international photography work that I was recently recalled to ******* for, putting me at risk of losing thousands of dollars in bookings.
  Your internal teams inconsistency and discrimination violate my consumer rights, particularly those under the Americans with Disabilities Act ***** and the Equal Credit Opportunity Act (ECOA), which protect individuals from discrimination based on disability, health status, and source of income. As someone dealing with mental, physical, and emotional trauma, your reversal of permanent credits and dismissal of my supporting evidence amount to:
  Disability-based discrimination under the ADA
  Fraudulent misrepresentation (promising permanent credit, then retracting it)
  Bad faith banking practices
  Unfair denial of due process
  Violation of the Truth in Savings Act and ***************************** Transfer Act)
  As of today, I am in the process of retaining legal representation and will be pursuing the following actions:
  Filing formal complaints with the ************************************ (****) and the Office of the Comptroller of the Currency (OCC)
  Seeking damages related to emotional distress, lost income, and civil rights violations
  Engaging in litigation not only with your institution but against the third-party corporations involved in the unauthorized transactionsshould this issue remain unresolved
  Let it be known that I am not a scammer, I am not committing fraud, and I am not someone trying to game the system. I am an individual doing my best to survive tragedy while pursuing meaningful work, and I expected dignity and support from a bank that I trusted with my finances.
  If this matter is not resolved promptly, and my full refund issued with additional compensation for the harm done, you will leave me no choice but to let the courts resolve it.
  Sincerely,
  ****** *********
  
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was ***** dollars taken from my account. When I was literally packed up and on my way to ******** for a new chapter in my life. Retirement. Family. Friends. A home awaited for me to purchase. But after going into the office personally, due to my getting the run around for nearly two weeks over the phone and a substantial amount of money unnecessarily needing to spend on RV parks during the run around. To make a long agonizing story short. I was treated horribly, not told truth, I still have yet to receive any form of proof as to when where the ************************** one visit I was accused of fraud and informed that the bank would seek criminal charges if they find I'm being the one to fake a fraud report? I was accused of being irresponsible and even encouraged to go through three months of statements and check off charges I did not approve. And then told that was so my sudden abundance of overdraft fees accumulated could get paid off. That was a shocker seeing as my account hadn't been empty for that long. She was very contradicting, I felt bullied, and was treated like a criminal. At my age and the current status of learning I was not only broke , but owed the credit union money as well. She informed she would be closing my account. Which again contradicted her information that I needed to file a fraud report. The fraud department by the way was already closed according to her. And with a closed account, how would I be able to file a fraud report about every dime I had to my name disappearing. ****. She never got around to looking at transactions to determine a location or ATM or any form of possible transaction that sucked out ***** dollars. I was scared, confused and broke. Now I live in the travel trailer full time, . Have to haul water, and live in seclusion as I can only afford ( barely ) to live on someone else's property . Forced out of retirement , took on min. Wage employment, unable to get back to home town, buy the home that was waiting.

  Business Response

  Date: 11/27/2024

  We have reached out to our member asking for additional information in order to address this issue.

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22572755
  
  I am rejecting this response because:I did not get reached out to. I have never gotten any cooperation from this business. They know my email address . And I have provided my contact information with this complaint. Still I have yet to hear from anyone from the bank.
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 12/17/2024

  We sent an email to our member on November 27, 2024.  We received an acknowledgment from our member on December 12, 2024.

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was assessed 3 overdraft fees, including 1 when I had a positive balance in my account. My direct deposit paycheck is being held in pending while they sit and assess fees on my account. I called last week and they had assessed 3 overdraft fees at that point, stating that its $35 per transaction. When I asked the representative to explain why the number of overdraft fees didnt match up, she proceeded to tell me that the overdraft fee charges were a charge as well, and then quickly turned to stating she would remove the extra overdraft fee. Now, 2 days later, I look at my account and Ive been hit with another 3 overdraft fees, including fees while my account is positive. The way the pending transactions are structured, it also looks like theyre not going to release my paycheck until these other 4 transactions (which I accounted for in my balance before they hit me with over $100 in fees), hit.

  Business Response

  Date: 01/05/2024

  We contacted our member and the matter has been resolved.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and went thru the loan process for a Refi Auto Loan to replace a high interest loan with Ally. after several days a decline letter was sent to and had other reasons checked? upon going into branch to discuss and advised them of discrepancies with the credit score was wrong and that no specific reason given for the decline. asked the *** to have manager call me about the loan. after some time, the manager called and stated that my debt ratio was at 100% and a credit score of 560? which was wrong, and I told her that I have a credit report tracker and score for Experian. she stated that she would talk to underwriting but that I could not have any conversation with underwriting. after the weekend, I went into the branch and asked for Manager who was busy and left an analysis of income/Debt and the decline letters. after a couple of hours, she called and stated that a senior underwriter looked at my loan and declined for charge offs that are several years old. I asked for a decline statement and hung up the phone.

  Business Response

  Date: 12/21/2023

  A response addressing these concerns was sent to our member on 12/21/2023.

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 21033081
  
  I am rejecting this response because:

  One Nevada had serious errors and still refuses to correct their errors. When I applied Jointly with Spouse for Refi of Vehicle Loan, the letter listed wrong info and credit scores. when brought to their attn, they did not rerun app with correct scores and updated delb/ratio.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/29/2024

  We suggest that our member contact the credit bureaus to dispute any incorrect information.  If the information being reported is correct, One Nevada Credit Union would be happy to re-run the credit upon receiving a new loan application.

  Customer Answer

  Date: 01/29/2024

   
  Complaint: 21033081
  
  I am rejecting this response because:
  The company is just shoveling BS. if they really wanted to do a service and fix this matter but no they would rather point the finger elsewhere and not take any responsibility for their actions. it really won't matter soon, as another acct for checking has been opened and after the direct deposits are changed the acct will be closed and good riddance. as for the refi, *********** took actions and did the refi for a lower APR and shorter terms. so bye bye One Nevada and so long

  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out as the phone told me to close my account by faxing documents to the company to close my account. I also sent documents on a charge that I disputed that I never received a letter for. The disputes team said they never got the fax of evidence for a charge of ***** that made my account go negative. They also said my card was closed due to fraud when I reported a fraud claim and my old card was still in Spotify and they charged it illegally on a closed card the bank allowed transaction. My account wasnt closed when I faxed tgem and they added another **** fee to my account for negative balance when it should have been closed 11/21/2023.

  Business Response

  Date: 11/27/2023

  Fees have been refunded and the account was closed at the member's request.

  Customer Answer

  Date: 11/28/2023

  I just need to know the balance left owed and if the disputes team will still look into the dispute for the dh gate charge 

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20908750
  
  I am rejecting this response because: I just need to know the balance left owed and if the disputes team will still look into the dispute for the dh gate charge 
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/05/2024

  We contacted our member and this matter has been resolved.

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications,I do not have a contract with ONE NEVADA CREDIT UNION,they did not provide me with the original contract as I requested

  Business Response

  Date: 11/09/2023

  We responded directly to our member.

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 8-6-23 I transferred @$200 from my BofA account to my One Nv CU checking account. It was applied to my car loan. I just paid today 8-24-23 $50 from my BofA to my One NV CU credit card and One NV CU took $70. This bank is doing very deceptive banking and is not in way OK. I would like them to be checked for fraud. Thank you

  Business Response

  Date: 08/30/2023

  We have responded to our member addressing this issue.

• Initial Complaint

  Date:06/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this email finds you well. I am writing to express my deep dissatisfaction with the unprofessional conduct and harassment I experienced during a recent conversation with one of your ********************** representatives, ****** on. I believe it is crucial to bring this matter to your attention so that appropriate action can be taken to rectify the situation and ensure such incidents do not occur in the future.During our conversation on 6/14/23, I called the Nevada Credit Union ********************** to discuss certain charges that I did not authorize. From the outset, I must emphasize that I approached the conversation with a calm and respectful demeanor. However, I was taken aback by ******** behavior, which was both rude and disrespectful. I was subjected to verbal threats, belittlement, and even harassment as ******* went so far as to hang up on me abruptly.As a customer, I expected to be treated with professionalism, courtesy, and respect. Unfortunately, my experience with ****** has left me deeply disappointed and concerned about the standards of customer service at ********************************************************************. It is essential to highlight that such behavior not only reflects poorly on your institution but also has a significant impact on customer trust and satisfaction.I kindly request that a thorough investigation be conducted into this incident to establish the facts and address the issues at hand. It is my sincere hope that appropriate measures will be taken to ensure that future interactions between customers and your representatives are characterized by professionalism, empathy, and adherence to established communication standards.In the interest of maintaining a positive customer-business relationship, I believe it would be prudent for Nevada Credit Union to take the necessary steps to rectify this situation promptly.

  Business Response

  Date: 06/20/2023

  Management from the Credit Union reached out to our member to discuss the matter.