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Business Profile

Credit Union

One Nevada Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for One Nevada Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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One Nevada Credit Union has 15 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/11/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, 4/10/23 I go into One Nevada Credit union off Eastern and Serene, prior Ive been to this location about 5 years ago loved the staff. So I revisited the location when I opened my account again. However, when I came in I was hit with this negative energy, no one greeted me, there are ladies in this office, but yet it smells horrible, however I put my information in the kiosk and thats when *********************, assisted with me. Very negative I was told to just enter the branch and make a deposit, I brought my id and I have numerous credit cards she asked if I had a social security card with me I informed her no, I dont carry that around she went from could I bring it back to all of sudden because she asked me like I was a child my social pulled up two names well I had a name change jn 2020, I informed her and I told her

      Business Response

      Date: 04/27/2023

      The Credit Union contacted our member and we consider this matter closed.

      Customer Answer

      Date: 04/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:03/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to disputing a transaction with my bank after reaching to the merchant who was unable to assist me. After the bank completed their investigation I was advised that I need to reach out to the merchant for a refund. The purpose of a dispute is to have your bank settle with the merchant after I failed to settle with the merchant the bank should not burden the customer with going back and forth with the merchant after initially trying to resolve it.

      Business Response

      Date: 03/02/2023

      We are providing a refund to our member.  

    • Initial Complaint

      Date:12/20/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was negative less than $100 for a month and when I went to deposit money into the account, the atm ate my card and when I went inside she told me they closed my account. I then gave her the money my account was negative to settle it. I go on the app because I still had a savings account and saw that my checking account was back and they had charged me a $5 checking fee which made my account negative. Then proceeding to charge me $2.50 every day since for having a negative balance. Not a good credit union. Worst credit union I have ever dealt with. Do NOT use them. They should call themselves BANK of Nevada. Not a credit union.

      Business Response

      Date: 12/21/2022

      We have refunded fees and will communicate directly with our member.

      Customer Answer

      Date: 01/05/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/25/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me 7 times on an account that had enough money to cover. I spent **** on a **** account and they charged me seven $35 fees. Then they were rude on the phone. They are making money off of people. No help at all.

      Business Response

      Date: 10/26/2022

      This concerns were discussed with our member and we consider this matter closed.

    • Initial Complaint

      Date:10/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error. I am consumer by law. Here are the details of the said inaccurate accounts, company name, balance & date last reported: Account Name 1NEVADACU Balance $0 Account Number ***********

      Business Response

      Date: 10/26/2022

      We are sending correspondence to our member addressing this issue.  We consider this matter closed.

      Business Response

      Date: 03/16/2023

      Additional information was requested from the Complainant.  

    • Initial Complaint

      Date:09/02/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      first of all, I called One nevada and told them that I will not make a payment in June and gave them a promise to pay off my loan on July 3rd (social security payment date). I live on my social security checks. on July 2nd, they then reported to the credit agencies that I was delinquent. I called them recently about the end of August about it and she said that was done by a 3rd party and she didn't know who it was. She also said that they had sent the auto payoff info to ***********.Then the very next day after I called them and they reported to the 3 bureau that my account was closed and caused another ding on my credit report. It did not show that I paid off my loan. I feel that One Nevada did this out of spite. Now I'm going to have to fight the credit agencies to have it corrected.

      Business Response

      Date: 10/18/2022

      We have contacted our member with regard to this complaint and consider the matter resolved.

      Customer Answer

      Date: 10/19/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    One Nevada Credit Union is NOT a BBB Accredited Business.

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