Complaints

This profile includes complaints for NV Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NV Energy

  6226 W Sahara Ave Las Vegas, NV 89146-3060

• 

  NV Energy

  PO Box 10100 Reno, NV 89520

• 

  NV Energy

  6100 Neil Rd Reno, NV 89511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/23/2024 I paid $197 to pay my bill off to be eligible for *** .Today 01/07/2023 it shows I am passed due of $98 on top of the bill being generated for the monthly bill of $98 again. Total bill shows is $197.53 by 01/16/2024, wondering how I owe a past due bill if I paid and have proof I paid my last bill. My bill has been increasing insanely since the summer passed and they're explain the issue " I missed a payment which made me not eligible for *** and they had to remove our account from *** to re-adjust it with out it." They keep telling me and my wife ************************* that's once we pay the amount in full, we'll be able to be added to the *** to readjust our payments. It makes no sense that we have to pay more when we haven't been late nor have, we missed a payment since they gave us the knowledge of the missed payment. we've been paying the bill over and over and understanding there's an increscent on the bill, I feel like there is hidden fees of some sort that hasn't been clarified.We have a fix amount to be paid but this month's shows I haven't paid last month and I did. I feel like I'm being over charged and need some clarity if they have been overcharging me and if so for what exactly.One page shows me I owe $0 and thanks for the payment on 12/23/2023 for $197 which is confusing me a lot and have made me doubt the system. We have made two payments of $197 and now to pay it for the third time is ridiculous when they told us two bills ago we zero out the balance.the account number is: ******************* address is under ************************

  Business Response

  Date: 01/10/2024

  ************** account has a current balance of zero. No payment is due at this time. His attached statement printed on December 23, 2023, and NV Energy received his payment the same day, therefore, the account has been paid in full since the statement printed. 

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After we installed solar panels from Sun Power, system has been generating excessive electricity and sending back the electricity to NV Energy as you can see from the attached month by month screenshots. However we still receive electricity usage from NV Energy, we even got a November bill of $451.45!

  Business Response

  Date: 01/08/2024

  ************ does not have a generation meter installed; therefore, NV Energy does not keep track of what his system is generating, only the amount of energy that gets delivered. It appears that **************** solar provider provides a report as to what his solar panels generate. Since NV Energy does not install or service the customers generation meter, we cannot speak on behalf of its accuracy. NV Energy's meters are required to meet the ***************** Standard meter accuracy standards and are accurate to 0.1 percent. Solar companies are private companies and are not regulated, therefore are not required to have an accuracy standard.  

  After reviewing Mr. ***** billing history, it appears that he had an overall jump in consumption in the month of December. Although his solar panels were generating, his usage outweighed what his solar panels were capable of generating, resulting in a reduction of kWh being sent back to NV Energy's grid. While there is no way for NV Energy to determine how electricity is used in the residence, there are a few factors that could lead to higher consumptions like extreme changes in the weather or older, failing appliances. Additionally, many customers experience higher consumption in the month of December due to traditional holiday decorating. 

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21108064
  
  I am rejecting this response because:

  Sun Power confirmed the panels generated excessive electricity and reported them correctly. It is due to NV Energy billing problems!
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/17/2024

  After reviewing **************** online energy assessment, the bulk of his consumption was consumed by his homes heating source. Additionally, his increased usage directly correlates when the outside temperature drops, with the lowest temperature of the day being during the hours of little to no sunlight, resulting in NV Energy supplying all of the customers energy needs. The average temperature during his billing cycle was 50 degrees Fahrenheit.     

  Customer Answer

  Date: 01/19/2024

   
  Complaint: 21108064
  
  I am rejecting this response because:
  As you can see from the attached screenshots, SunPower representative said SunPower reports the excessive electricity correctly.

  Also you can see the system did retrieve electricity from the grid at midnight, it would be used to calculate the total amount of electricity consumed.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 01/19/2024

  While the customer's own inverter systems are a useful ballpark estimate, it is important to note that the customer's systems will likely never match up or agree 100% with NV Energy's meter.
  
  NV Energy's meters are required to meet **** C12.20 meter accuracy standards. NV Energy's meters are accurate to 0.1%: **** C12.20-2015 - Electricity Meters - 0.1, 0.2, and 0.5 Accuracy Classes. 
  
  NV Energy is unaware of the level of accuracy the customer's equipment is rated for. Solar companies are private companies who are not regulated by the Commission. Their solar systems are not legally required to meet the same level of accuracy. We have seen some solar equipment that is rated for 1% error, which is 10 times less accurate than the **** C12.20 standard that NV Energy meets. 
  
  Because NV Energy does not own the customers generation meter, we are unable to speak on the information that is provided. I can, however, request a meter test on NV Energy's meter. 

  Customer Answer

  Date: 01/21/2024

   
  Complaint: 21108064
  
  I am rejecting this response because:
  When we plan to install solar panels, we have told we want to buy electric vehicles, as a matter of fact, ********** has 220V outlet.

  In this case, we are going to pay big electric bill once we purchase the ** since ** is charged at night most of the time!

  Sincerely,
  *******************

  Business Response

  Date: 01/23/2024

  Mr. ***** meter is reading at ***** % of the 15-minute interval data, therefore his meter reads are correct. When reviewing his usage data, his consumption has massively increased during non-production hours. As NV Energy has no way of pinpointing the exact cause of higher consumption, extreme changes in weather, or older failing appliances can be a factor. NV Energy has submitted a request to test **************** meter as a precaution. There is a possibility that Mr. ***** system is too small for the energy he is requiring to be generated, in which case he would need to apply for an upgrade.      

• Initial Complaint

  Date:12/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm disabled and haven't had the ability to work since 2018. I have an account with ******************** and I'm having a very hard time keeping up with my monthly expenses which includes the outrageously expensive electricity bill. I've tried to make payment arrangements. This December 14th I was a victim of identity theft and have spent every waking hour trying to fix and secure my accounts. I got my new debit card and restrictions lifted off my account and was able to make the payment that was on my bill and it's still scheduled for disconnection. I'm disabled and my mobility isn't the best. I try to have someone bring my mail up but some days I can't. I'm trying to get a resolution and affordable payment arrangement so I can keep my utilities on.

  Business Response

  Date: 01/02/2024

  NV Energy spoke with **************** on December 28, 2023, and granted the payment arrangement change, resulting in the cancellation of her termination. 

  **************** is enrolled in paperless billing, therefore can view her monthly statements online, alleviating the need to wait on her mail delivery. 

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going through financial hardship which has caused me to pay my utility bills at the very last minute sometimes one month behind. I'm working hard to get out of this hardship. It is difficult when you live on a budget. NV Energy is the only utility company that changes you a deposit if you are late regularly. Unfortunately this was my situation for a while. The deposit is $250 which must be paid right away. They won't allow me to pay little by little ever month. They did waive it once but because I have been having financial issues I was late again and the deposit was added on again. I explained the situation and didn't ask to have it removed but please understand my situation and allow me to pay monthly. They said no. They said they would ***** it if i got on an auto monthly bill pay. I explained i don't get paid the same day ever month and that this would not work because the money might not be there in time. I spoke with a supervisor and got no where as they said they could not waive the deposit. I tried to contact someone at their headquarters but there is no public number for thier corporate office. I don't know what else to do. I know it sounds silly and there are other people suffering the same fate. I just want to be able to have power and not worry the my power will be cut off because of my current circumstance and becausei can't pay this deposit. Please help me by allowing my voice to be heard so that other people don't have to go through what I'm currently going through. Again I'm not asking to even ***** this. I just want to be able to pay this deposit little by little every month. The solution they have come up with doesn't help me in this current situation. The flex pay plan is also very expensive having me pay almost 300 a month in power. I can't afford that. Please advise. I hope this makes sense. I don't know what else to do. Thank you. If you need any additional information please call me.

  Business Response

  Date: 11/29/2023

  ****************** was contacted and an acceptable payment arrangement was granted to pay off the deposit in installments. 

  Customer Answer

  Date: 12/14/2023

  Thank you the complaint was resolved.  I appreciate your assistance with this matter. 

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is located in ********* **, where i have never lived. The company allowed someone to open an account with my social security number with my name misspelled. The company has now required me to submit several documents such as a *** of a rental lease, medical bills, my company 401k statements to prove i was located in ******** during the time this account was open in my name in **. I have submitted documents and they still will not closed this fraudulent account and remove it from my credit. they are asking me to submit utility bill from 2019 thru 2021. i would do so with pleasure to end this but the untility companies POPLES GAS and Com ** WILL NOT give me copies past 24 months. im working with peopls gas to see if they can send me something to show proof i had a utility bill in ******** DURING THAT TIME. this company needs to close this account and never allow it to reopen and remove it from my credit because they have allowed someone to commit fraud in my name.

  Business Response

  Date: 11/28/2023

  The customer uploaded documentation via email to NV Energy's fraud department on November 28,2023. The documentation was accepted, and it has been determined that the customer is not responsible for the charges. A confirmation letter has been mailed to the customer. Additionally, any negative reporting will be removed from the credit bureaus. 

• Initial Complaint

  Date:11/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had so many problems reaching out to NV Energy about my account because they are always closed or unresponsive. The automatic phone system is very, very difficult to navigate and its practically impossible to reach an agent even when they are open. I feel that NV Energy, with their outrageous deposits and rates, makes it impossible to pay your bill on time as a low-income citizen. I switched to a FlexPay account for my ********************** residential account to be able to make smaller payments and pay as I go, given that I am low income and struggling to make ends meet. The NV Energy of Northern Nevada has put a block on my account preventing me from performing direct debits due to a returned payment a few months prior. I now have to pay through my debit card, which has a service fee of over a dollar every time I make a payment. Their processor, SpeedPay, has now put a block on my card for going over their limit of transactions for the month, giving me no option to reload my FlexPay other than going in person and giving a money order which is very difficult for me working full-time and long hours over the weekend. I called to speak to a representative of NV Energy AND SpeedPay and theyre closed for the holiday weekend. I have been given a 48-hour termination notice and no way to pay my bill even though I have money in my account to pay the minimum payment and have been trying endlessly to make a payment online. I feel that their communication and conditions are very dishonest. My aim in this report is to get the blocks removed from my account so I can pay my bill on time and not have my power turned off in 20 degree weather. Or please just reach out to me personally so I can pay over the phone with my card or bank account information.

  Business Response

  Date: 11/27/2023

  The ability to pay by check has been granted as a courtesy. Please be advised, if the customer has another returned check on the account, the restriction will be applied again. 

  NV Energy provides energy assistance options for those struggling with high energy costs. For low-income customers, Low Income Home Energy Assistance (LIHEAP) is available at dwss.nv.gov. In addition, NV Energy offers a variety of tools and resources to help our customers track and manage their energy usage. We always recommend using MyAccount to view up-to-date usage and cost information. There, customers can also access the online energy assessment, a free tool that provides usage information by appliance and compares the data to similar homes nearby. Of course, our customers service representatives and energy advisors are always available to assist with any questions or concerns, 24 hours a day (excluding holidays) including scheduling a free in-home energy assessment for a more detailed look at the homes energy efficiency,including opportunities to save energy and money like installation of a free smart thermostat. ******************** can schedule an in-home energy assessment by calling ************.
  

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOUBLE CHARGE FOR AUGUST 2023

  Business Response

  Date: 11/13/2023

  Mr. *** filed a billing dispute in August regarding his high billed usage for service period of July 5, 2023, through August 7, 2023. After reviewing past usage for Mr. **** it has been determined that his usage is not abnormal. Historically during the summer months of June through ******* Mr. *** averages ***** kWh of usage per month; however, in 2023, his average usage was slightly lower at ***** kWh per month. Due to rate increases that went int effect in early 2023, many consumers are experiencing larger than normal monthly charges. NV Energy offers a variety of convenient and flexible payment options and assistance to help customers manage their monthly bill. Mr. *** can visit NV Energy's website at NVEnergy.com for mor information.  

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill has been growing, since the end of April and has now officially trippled!! I've had to skip on groceries, doctor's visits, home repairs and car repairs, all the while keeping the thermostat at 80 to 84 and I only wash clothes early mornings or at night and for what? To watch my bill continue to climb?I reduced my electricity by 15%, from my usage this same time last year and still my bill is 15% more! That's a 30% hike and yes, I have my Nevada Energy statement, showing that fact. To top it off, they have attempted to slap on an additional $500 "Deposit fee," to my already ludicrous bill! My complaint is where did they come up with this supposed deposit? Why, every time that I call, do I get a different explanation? What purpose does adding a large additional fee, to the already astronomical charges, no one can afford, gain them or their consumers? Why are we having to pay for their poor investment choices? Well, from my last call it appears representatives have been well trained to push consumers into a contract, which they refer to as a "Flex and or a Payment Plan," where you are pretty much pinned into agreeing to pay a monthly "flat rate," as they call it, regardless of what amount of energy you consume! and that flat rate is calculated using the most recent charges, which conveniently, are astronomically higher than they've ever been before, even more so with a deposit fee. *Adding that deposit into the mix, practically assures them that 1. not only will the average consumer not be able to afford their bill but... 2. they can now negotiate locking you in at the very highest possible FIXED monthly rate, regardless of whether you drop your consumption, claiming they're doing you a favor, since at the very least, the "fixed rate" is less than what you accumatively owe, presently. Besides wanting my questions, above, answered, I'd like to know HOW IS THIS HUSSLE LEGAL? I'm being charged the equivalent of 20% of my entire income!

  Business Response

  Date: 10/26/2023

  The increases are due to an increase in fuel and purchased power cost as well as the Company's investments in highly efficient generation plants. The rates reflect cost for which the Company is not allowed to receive any profit. Your electric rate is made up of two parts one of them is associated with actual fuel and purchased power cost that NV Energy makes to ensure reliable energy service. NV Energy pays that cost up front, and these costs are then passed along to customers through a quarterly rate adjustment that covers the cost from the previous 12 months. 

  In 2022 the gas prices consistently increased by more than 70%, peaking in January 2023. NV Energy has been recovering these costs through quarterly adjustments since. Overall, your energy bill may be higher than last summer because of rate adjustments earlier this year. NV Energy is continuing to look at ways to bring you low-cost energy services and offers a variety of ways for you to reduce your energy costs 10 to 20 percent by reducing your energy use. Please visit 
  nvenergy.com/heretohelp for more information on these programs.   

  When an account has been assessed 4 or more late fees, a deposit is assessed to secure the account. Our records indicate that NV Energy has adjusted off the customers $500.00 deposit as a courtesy on October 17, 2023.  NV Energy has several options to avoid the deposit, such as Flex Pay and Equal Payment. as these programs can help alleviate late charges being assessed allowing the customer to get back on track. 

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20783062
  
  I am rejecting this response because:

  It does not justify the purpose for a deposit charge. Nor does it explain how they calculate their supposed flex or fixed rates. Who won't be charged a deposit fee? What percentage of customers are now behind on their bill, that they're slapping additional fees to their already outrageous rates? This is abuse. We're one of the the sunniest cities in the world, if they're working to lower our rates, why hasn't Nevada Energy invested in solar? I'll tell you why, cause then they can not ***** the consumer, if they do. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/16/2023

  NV Energy's credit policy's state that after the fourth late fee is assessed, a deposit is charged to secure the account; however, ********************** understands that many customers are struggling in this economy therefore, the deposit was waived.

  NV Energy is on track to meet the state's renewable portfolio requirement of 50% by ****. Our current portfolio consists of 53 large-scale geothermal, solar, solar plus storage, hydro, wind, biomass both in service and in development-that's ***** megawatts of clean energy sources. 

  NV Energy's Flex Pay program is a pay-as-you-go service. Much like putting gas in your car, you load your tank prior to your energy use and NV Energy will send notifications when the tank is low and needs to be reloaded. Additionally, participants can pay down any pr-existing balance while keeping their service. Fifteen percent of the payment will be applied to the past due and the remainder is applied for future energy use. 

  NV Energy also offers Equal Pay, which provides 12 equal payments of the customers estimated annual bill for service. Payments are calculated based upon factors which include prior consumption and the rates in effect at the beginning of the payment year. More information can be found at NVenergy.com/payment. 

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20783062
  
  I am rejecting this response because: They waived the deposit fee and just recharged it on my next bill. This time, for $505... 

  They are going to continue charging customers these outrageous, unjustified, and in my opinion illegal made up fees. That total almost half of my full time job paycheck!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/27/2023

  The customer's deposit was assessed on November 20, 2023, due to an additional late fee being charged on November 13, 2023. Because NV Energy has previously offered a courtesy deposit waiver three times on the account, the deposit can no longer be waived. NV Energy has several options to avoid the deposit, such as Flex Pay and Equal Payment. as these programs can help alleviate late charges being assessed allowing the customer to get back on track. Additionally, if the due date chosen for the customer is challenging, ********************** offers a selected due date option. This allows the customer to choose the date each month that works best for them. Once the account is in good standing for 12 consecutive months, the deposit plus interest will be applied to the customer's bill. 

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am just sick to my stomach at how outrageous this bill is. Deposit $305.00. I applied for energy assistance 5 months ago after losing my job, they said it would take 90 days due to a major backlog. I have been looking for work, actually I was offered 2 different positions and they both fell thru, 2 different companies had to rescend their offers due to cut backs and pending layoffs. I am single mother of 2 who planned well for emergencies, at least I thought...I applied for assistance in a reasonable time frame, I lived off of emergency fund for 3 months. I was even told not to pay my huge summer electric bills, which were late because I was waiting on Energy Assistance. I never got disconnected, I decided to charge these fees to an emergency card as my cash was going fast to rent and maintaining my other expenses, I was lucky to cover my new increased rent. IF THEY KNOW PEOPLE CAN'T GET ENERGY ASSISTANCE, WHY ARE YOU PENALIZING WITH MORE FEE'S HIDING THEM AS DEPOSITS? THIS SHOULD BE ILLEGAL. I don't care about your disclaimers and terms. I PAID MY BILL, I PAY THE LATE FEE I HAVEN'T CALLED WHINING FOR A CREDIT, I AM ON ASSISTANCE. I AM REPORTING THIS. IT IS UNFAIR DURESS, DECEPTIVE SNEAK A FEE LIKE THIS AFTER I HAVE DONE ALL I COULD TO PAY THEM. Please Pay By: Oct 24, 2023 $830.68

  Business Response

  Date: 10/19/2023

  NV Energy has verified that the State of Nevad Welfare has a pending application for Ms. ******* Although it will still be several months before the application is processed, we have adjusted off Ms. ****** deposit as a courtesy. It is imperative moving forward that the customer makes her payments timely, as additional late fees will result in the customer being charged a deposit again. 

  Customer Answer

  Date: 10/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  Camiel Childs

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NV energy has owed me over $1,500 for a credit in regard to the installtion of my battery and solar panels. The installation of the battery and solar panels took place in December 2022. NV Energy has dragged their feet and intentionally tried to not pay me what is owed. They can find my house to send me a bill but apparently can't find the same house to remit payment. Complete gross negligence and fraud on their part.

  Business Response

  Date: 10/16/2023

  The customer originally signed the incentive claim on July 25, 2023; however, the claim had the address as ********************************. On September 4, 2023, the payee address was confirmed, and a confirmation was received that the original check issued was not cashed, therefore, an updated check is scheduled to be mailed on October 25, 2023. We apologize for any inconvenience the delay may have caused. 

  Customer Answer

  Date: 11/01/2023

  The only reasonable response to this case is a check in my hand. That has still not happened, everything else are simply excuses.

  Business Response

  Date: 11/02/2023

  NV Energy's records indicate that the check was mailed out to the customer on October 20, 2023.