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Business Profile

Financing

Superior Servicing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 235 total complaints in the last 3 years.
  • 54 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business charged a fee for a service that should be free as the loan was a student federal loan. Third party servicing companies charging fee that shouldnt be allowed and entering the ***** file without permission. Asked for everything to be cancelled and did not get a cancellation email. Requested all information be deleted.

    Business Response

    Date: 07/11/2023

    This complaint is directed to the wrong company. Superior Loan Servicing does not service for consumer debt or student loans. The company they are looking for is called Superior Servicing located at **********************************************************. The names are very similar, so I can understand the confusion. Superior Loan Servicing is not affiliated in any way with Superior Servicing. 

    Business Response

    Date: 08/22/2023

    Hello *****,

    By signing the service agreement that you attached to this complaint, you confirm that you knew we are a third party company that charges a fee for a service we provide, which is prepare federal documents for applicants who do not know how to do so on their own. This signed agreement also confirms that you gave us permission to not only prepare these documents for you, but have access to the *** information that you provided. On June 2nd you spoke to one of our representatives and your account was cancelled out. While we did cancel out your account, per your request, we still completed the service we offer without ever charging your bank account. The federal documents we prepared were sent to the email you provided. We wish you the best of luck with your student loans.

    Best Regards,
    Superior Servicing 

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent a letter to me in the mail offering assistance with my federal student loans. After accidentally falling for their scam, I was notified via email by the ** department of education of suspicious activity on my student loan account. They somehow had all of my personal and student loan information including my social security number. After speaking with a FASFA representative and my current loan service provider, I was advised never to pay a third party company for assistance with student loans as assistance can always be provided for free and to file a complaint against this private company who somehow obtained all my personal information and tricked me into electronically signing a contract with them which included providing all of my bank account information and made it extremely difficult to cancel the policy.

    Customer Answer

    Date: 07/11/2023

    I have attached the correct document. 

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/28/23, I received a letter from Superior Servicing posing as workers with the ** ********** and when I called they said they were going to lower my payment to ***** a month, but I needed to pay ******, when I called I was given conflicted information and when I asked to be removed from the program. I was told I would be removed and when asked for letter of confirmation. I was told I would get a text and then I called back and was told I would receive an email. No email received and I had to contact my financial institution to block the company. However the company is fraudulent misrepresentation of the services and misinforming consumers they work with the ********** of ********** In addition the email address ends with net. Which is fraudulent.

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this company is possibly a scam for students with debt from student loans.

Superior Servicing LLC is NOT a BBB Accredited Business.

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