Complaints

This profile includes complaints for Champion Power Equipment, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Champion Power Equipment, Inc.

  6370 S Pioneer Way Unit 101 Las Vegas, NV 89113-0811

• 

  Champion Power Equipment Inc

  W245n5551 S Corporate Cir Sussex, WI 53089

• 

  Champion Power Equipment

  12039 Smith Ave Santa Fe Springs, CA 90670

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 19 in. 212cc 4-********** Garden Counter Rotating Rear Tine Tiller with Self-Propelled Agricultural Tires on March 05 from ********** online. Received the product March 15. Had to wait until our last freeze to start working in the garden, so April 20 finished assembling the product and ran the unit for less than an hour before gearbox quit. It is not binding due to soil or debris. All components are free of any debris. I see several other reviews on HD website with this problem, all unresolved (or left as 1 star with no update). ********** states they can not accept the return as its past the 30 days from ORDER date. Calling the number listed as the contact on Champions website delivers, "this call can not be completed" **************. Although the company claims to have a 2 year product warranty I am left with no options. I am purchasing another brand from a different store today.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased july 14,2021.....paid $457.86.. opened box and started using 4/6/23..generator smokes like a chimney.....less than 100 hours on it........had it in to 1 of their service centers and they lied and said not smoking.....believe champion coached them on this.......now champion ignores my emails..told them i would send it back to them and they can replace with a refurbished or new unit...no response.........told me to go to another service center but they want money and reviews show they charge for warranty work....the other location they gave does not answer phone.............3 year warranty........champion had a batch of these that were defective......all over internet.....now they dont want to repair or replace......***** sold this defective generator and will not assist in any way......that makes them a party to the fraud of selling a defective product..............champion used to be good......no more...don't back their products anymore....cannot reach on phone and do not respond to emails.....plus direct you to fraud service centers.....no good..... i dont even want another champion product.........take the gen and refund money......

  Business Response

  Date: 12/24/2024

  We are revisiting this complaint as it appears there may be an issue within the system that has not been fully resolved. However, we would like to clarify that this matter was addressed and resolved as of April 2023, when the necessary service was performed by an authorized service center. We are committed to ensuring the issue is fully rectified and will continue to monitor the situation closely.
  

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 19936834
  
  I am rejecting this response because:the repair center lied and said it was not smoking............champion did nothing..............i sold the smoking generator for 200 after a few months of use............lost $257..............i will only buy their older generators..10 years +........the new ones are considered to be seriously compromised   as you can see from the reviews online...............they must have changed their china factories
  
  Sincerely,
  
  ******* ***********

  Business Response

  Date: 02/20/2025

  We deeply apologize for the experience youve had. Its never our intention to fall short of your expectations, and we understand the frustration this has caused. Please know that we are taking your feedback seriously, and we are committed to making improvements.

  We value your trust and are working hard to do better moving forward.

  Thank you for your understanding and patience as we strive to improve.

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a new battery for my generator, I have sent 3 emails, 3 phone calls and 1 letter. They refuse to communicat with me. They have not returned any responses to my attempted communitcation's.

  Business Response

  Date: 04/10/2024

  Unfortunately, we do not have any recent records of communication with **************. However, we did receive an email in 2022 for a battery inquiry that we responded to. Our response how to purchase a replacement battery directly from our webstore, followed by pricing and availability. Please see attached. 

  The battery can be ordered online or through one of our customer service representatives at ************ as we are available 24/7. 

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a power generator from one of Champions authorized dealers, AKA Camping World also purchased the **************** warranty , and I used the Generator for about two weeks not as my sole source of power but for some outside tools. And by the 2nd week the pull string handle starter thing just snapped right of when I was trying to start it up. And so I called Champion as I was advised by Camping World, and not only did it take me 3 freaking weeks just to speak to an employee, and I left probably 32 different voicemails with 0 return calls, I had to wait on hold one day for like 5 hours and missed a whole day of work just to contact them, and when I did the lady that helped me said oh no problem that pull string starter thing is covered under the warranty we will send you a new one to put on, mind you I finally talked to an employee on February 1st 2023, it's now March 16th 2023 and I still have not received anything from your company, and because of your company costing me days worth of work because I didn't have a working generator I had to go buy a used ***** generator for $600, because I was loosing money on a daily basis waiting for my part to arrive that never did, im so mad at this point with your company all I want is to return this cruddy generator back, and I want my $400 I spent on it, and that's fair seeing as how I've missed days apon days of work because of your guys negligence, I will not except any other offer, besides the return and refund of this generator, I still have the original box and everything it was purchased with inside the box......

  Business Response

  Date: 04/10/2024

  We are reopening this case from 2023 as it appears to be an issue in the system that does not state the full details. We have several customer service channels to assist with both parts ordering and troubleshooting. Should you have issues reaching a representative over the phone during storm, fire, and hurricane season, we encourage you to contact us via live chat, *******************, or ************************. Through these channels, you can request a call back as well to avoid holding during unusual wait times. 

  After reviewing the case, our records show that the generator was used excessively causing wear on the recoil string. The unit was operating commercially for several hours a week from 12/2022 to 2/2023, resulting in damaging the recoil. While wear and tear items are not covered under warranty, we assisted by providing a complete recoil assembly at no cost. Unfortunately, the package was lost in transit through **** which was something out of our control. To assist with this delay, we created a new order to ship via ***** 2 Day to get the issue resolved. 

  The package was delivered successfully, and have closed this case as we have not heard back. Should you have any questions or concerns, please do not hesitate to contact us at ************ or via email or live chat. 

  Thank you for giving us the opportunity to correct this. 

   

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 19602845
  
  I am rejecting this response because, after several attempts to contact this company within the warranty period,  about their defective generators I received 1 package in the mail that included the wrong size recoil system I needed for my generator. And after several days on hold with customer service and dealing with an insofistiont warranty on their products I finally gave up the fight and sold the peice of trash for half the price, WILL NEVER BUY CHAMPION ANYTHING EVER AGAIN. PERIOD....
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/23/2024

  We deeply regret any inconvenience this may have caused you. We strive to provide the highest quality of service, and it is clear that we fell short in your case. Please know that we take your feedback seriously and are committed to making the necessary improvements. Your satisfaction is our top priority, and we are dedicated to regaining your trust.

  If you have any further concerns or suggestions, please do not hesitate to reach out to us via email at ******************** live chat, or phone ************. 

  Thank you for your understanding. 

  Business Response

  Date: 05/23/2024

  We deeply regret any inconvenience this may have caused you. We strive to provide the highest quality of service, and it is clear that we fell short in your case. Please know that we take your feedback seriously and are committed to making the necessary improvements. Your satisfaction is our top priority, and we are dedicated to regaining your trust.

  If you have any further concerns or suggestions, please do not hesitate to reach out to us via email at ******************** live chat, or phone ************. 

  Thank you for your understanding. 

  Business Response

  Date: 05/23/2024

  We deeply regret any inconvenience this may have caused you. We strive to provide the highest quality of service, and it is clear that we fell short in your case. Please know that we take your feedback seriously and are committed to making the necessary improvements. Your satisfaction is our top priority, and we are dedicated to regaining your trust.

  If you have any further concerns or suggestions, please do not hesitate to reach out to us via email at ******************** live chat, or phone ************. 

  Thank you for your understanding. 

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two year old nearly ***** wood splitter. Have run into an incredible amount of issues with this machine, all logged on the Champion website. Second year when a O-ring went bad, called champion to get a replacement, response was, we have been manufacturing in ***** and don't know what engine you have so you need to buy a carburetor. Carburetor= $40 o-ring = 30 cents. I agreed to buy the carb and tech support said they would take care of me and as long as I covered shipping would send it out within two days. Here I am a week later still has not shipped and this weird O-ring is not cross reference-able. At ***** this is a joke and has put me in a very bad position. How is this acceptable for a company that distributes through *************

  Business Response

  Date: 09/19/2022

  We are very sorry to hear this. Our records show that the log splitter is now 3 years old, not 2 years, as previously stated. While we understand the frustration, it is required to help properly maintain the parts of the machine to avoid running into a similar issue. The rubber o-ring can break from old gasoline, which is not abnormal if left untreated. However, we wanted to help in any way possible even after the warranty has expired. This is why a free carburetor assembly was sent. Unfortunately, if the carrier experiences in a delay in delivering the item, this is something out of our control. We sincerely apologize inconvenience that this may have caused you, and hope that the carburetor helped resolve the issue.

  Customer Answer

  Date: 09/19/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  It is simply ridiculous to expect to have to purchase a entire carburetor to replace a 15 cent part. Your technician I spoke to was amazing and I hope he is well taken care of. He actually sent me a O-ring from a ******** model which worked. Your correct that this is a part that can and will need replacement over time. I have boats, quads, side by sides and many power tools which take O-rings and I have never had to purchase an entire carburetor for a simple o ring replacement. Champion did send me a carburetor and a O ring to try out and I thank you for this. You do need to offer O rings and other components that are subject to determination over time rather than the waste of so much
  Materials in an entire carburetor replacement.

  Business Response

  Date: 04/09/2024

  We believe that there is a system issue as we have internally closed this case on our end after working with the customer direct. Our records show that the customer has experienced repeated issues with his carburetor which is related to maintenance. Below you will find our interactions between CPE and **************: 
  
  - Customer purchased a ****** log splitter on 9/28/2019.
  - 6/26/2020 Customer purchased a carburetor and gaskets.
  - 8/29/2022 The customer requested an o-ring for his carburetor. We provided the o-ring and a free carburetor, and he agreed to pay for shipping
  $8 since we were supplying the parts at no cost. 
  - Most recently, on 10/12/2023, the customer called to purchase another carburetor. 

  Maintenance to help treat the carburetor to prevent corrosion is not a manufacture defect and it is not covered under warranty. However, we assisted the customer with a one time courtesy parts order. We have marked this case as resolved on our end and have moved forward since the initial BBB notification in August of 2022. Thank you!