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Business Profile

Generators

Champion Power Equipment, Inc.

Headquarters

This business's accreditation status is suspended and currently under review.

Reviews

This profile includes reviews for Champion Power Equipment, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Champion Power Equipment, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    2.76

    Average of 38 Customer Reviews

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    Review Details

    • Camron N

      Date: 09/27/2023

      Bought a champion generator and a extended warranty and they say the warranty is void cause I don't have the owners manual!! Scammers!! Don't buy there product buy a ***** like I was suppose to do! Now I'm stuck with a $1000 paper weight ??

    • Tammy M

      Date: 09/15/2023

      Constantly put on hold. I have a generator that worked 2 weeks and has been mechanically identified as faulty. I need the generator for solar backup. This has been ongoing for 10 months.

    • thomas h

      Date: 09/06/2023

      My suggest is never never buy this product. You can never talk to anyone with problems. Repair shops in ************** will not work on there products due to they can not get parts. I have attempted number of times to find parts for washer and not able to find them

    • Dean M

      Date: 08/28/2023

      I purchased a large generator from ********** online. It was a champion dual fuel. Has only 62 hours on it and keeps shutting down due to Co2 sensor or low oil sensor. 1st time I called customer serve I was on hold for 54 min before being talked to like c*** Accomplish nothing, a week later contacted customer service again after hours of waiting on to be upset by the customer service agent who wasnt explaining or handling the situation. I should have read the reviews before purchasing from this company. I would advise anyone not to purchase their equipment. Highly unsatisfactory experience.

    • mark E

      Date: 08/24/2023

      my generator works amazing!!!! it powers my whole house and i love it!! thank you so much

    • David S

      Date: 08/16/2023

      Great Generators But Poor Customer Service!The generators they sell have worked very well for me, but the customer service needs some work. I have been having online problems with registering my latest purchase from Champion, I have called multiple times and I will get recordings blaming mother nature with wait times as long 2+ hours, the latest was a wait time of 25 minutes which I waited my turn, that time it went to a ring I said hello a few times but no one responded then it heard a busy signal. I have used the option of a call back but never heard back.

    • Roman Z

      Date: 07/31/2023

      I purchased a brand new ****w Champion inverter generator for $1100 that died after few hours of running. I've spent weeks calling Champion to authorize return to the store of purchase but I still haven't been able to do so . Champion keeps giving me the run around claiming they need corporate approval but nothing has been done. It's been 3 weeks now.

    • Fe B

      Date: 07/27/2023

      My ****w portable generator couldnt have come soon enough to operate a sump pump during a nasty rainstorm. Thank you for the well-designed Quick Start page provided! More power to you Champions!P.s. please help me get a storm shield cover.

    • Corey H

      Date: 07/26/2023

      If I could give less then one star I would. I was on hold for several hours before finally getting someone on the phone. They have no repair facility so they except you to run tests on the unit to tell them what is wrong. Then they send you parts to install. Why not just call it a parts warranty, thats what it is. On top of all that the parts they sent didn't fix the problem and I could get any response from them by phone or email moving forward. Keep in mind my unit was less then 60 days old. Stuck with an upcoming trip and a boat anchor that cost about $1,000 I was then forced to buy a different generator. This company is trash. The product might be hit and miss but the company itself is garbage. I think they simply don't believe in their own product and that is why they choose to have such horrible customer service. If they don't talk to the customers then they don't have to deal with the problems. I would recommend that anyone and everyone stay away from this company and product. I ended up buying a Cummin/**** and have been happy since. I can't discourage people from Champion enough. Please do yourself a favor and look at other products. You can buy a Predator from Harbor Freight and get better customer service and from what I am hearing a superiors product for less money.

    • William M

      Date: 07/24/2023

      I have been buying products and dealing with customer service people for 50 years. their customer service has been the best I have ever dealt with very knowledgeable very helpful always there when I needed them walk me through a few things took care of me the way no other business has ever before if I can give him 10 Stars I would. if I need a product in the future that they make I will buy it.

    This business's accreditation status is currently suspended and under review.

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