Complaints

This profile includes complaints for Cannon Security Products, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cannon Security Products, LLC

  2895 W Capovilla Ave Ste 140 Las Vegas, NV 89119-4336

  
• 

  Cannon Security Products, LLC

  820 Wigwam Pkwy STE 130 Henderson, NV 89014-6772

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a cannon safe in November 2023 and in January 2024 I tried to get into the safe and the lock broke cannon has a lifetime warranty on they're safes so I called and got a bot so I left a message and emailed them I got no response for two weeks finally I called 3 more times and finally got ahold of someone who had me spend two hours sending videos and pictures to them of what's wrong with the safe then no response for a week then I get an email asking for the same videos and pictures again and mind you im still locked out of my safe and this email asking and forth askin for the same thing over and over again until i get mad enough to call and ask for a manager who seemed helpful then i hear nothing for a week or two then another month waiting on parts and a locksmith because they told me they couldnt find a locksmith in my area i literally had to ****** it while i was on the phone with them and give them the locksmiths phone number he lives in my town then finally the locksmith drills a hole in the side of it and finds it broke because of bad welds and shotty craftsmanship he fixed it and told me to be careful not to pull on the handle too hard because it might break again this is almost a 600 dollar gun safe that's supposed to be fireproof so i asked them to replace the safe because its no longer fire proof and they are giving me the run around and trying to blame the locksmith for a manufacturing defect, they are the most disrespectful people i have ever had to deal with and they act like they have no clue what they are doing why would you put a lifetime warranty on something if you wont replace it when its defective or even answer the phone or an email all i want is my brand new safe replaced with one that doesnt have a hole in it or a handle im afraid is going to break off

  Business Response

  Date: 03/14/2024

  A Manager has reached out and an upgraded replacement offer has been shared via email, we are waiting for confirmation get this resolved ASAP.

  Customer Answer

  Date: 03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/09/2024

  We sincerely apologize for the inconvenience. We were out of stock with one of the materials for this particular model, this is why it was just finished, the order will be shipped in the next 24 hour, we have shared tracking information via email.

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had my safe for 11 years and my electronic lock has failed. I contacted Cannon to honor their lifetime warranty on the part. They told me my replacement lock would be shipped in 15 - 20 business days. That hasn't happened. They fail to answer emails and phone calls.

  Business Response

  Date: 02/23/2024

  We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our customers. We were out of stock with one of the kit's components, the order is being processed and the tracking number has been shared via email. Here in Cannon Security Products,we strive for continual improvement of our products and services.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted cannon about replacement lock for my gun safe which has a lif time warranty on parts. On Jan 9th they advised it would be replaced and that the part would be sent to me in 15 days. It is now Fed 18th and I still have no part. I have been in contact with ***************************, via email and I feel that I am getting the run around with him. I just want the replacement lock for my safe. It is an electronic lock. Please see if you can help with this matter. I am unable to secure my valuables due to the broken lock. The safe is useless without the lock. Any help would be appreciated.

  Business Response

  Date: 02/23/2024

  We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our customers. We were out of stock with one of the kit's components, the order is being processed, the tracking number has been shared via email. Here in Cannon Security Products,we strive for continual improvement of our products and services.

• Initial Complaint

  Date:01/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this safe on 01-13-24. It was delivered today (01/18/24), I cannot get into it, the customer service persons dont speak english. The spare keys are locked in it, you cant get through on the phone, if you do it take hours, the chat, the guy just quit talking to me and ended the chat. I paid over $1000 for a safe that is setting on my porch and cannot be brought in because I cannot remove the pallet from the bottom and nobody between chat or phone will help.

  Business Response

  Date: 01/22/2024

  We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our consumers. A specialist has been assigned to follow up and explain further about our processes.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked out of my safe for months and contacted Cannon after numerous attempts and was told to fill out a Master recovery code form and have it notarised. I spent time and money doing this, and then upon submitting I was told they change their policy. They want me to spend $800 to open the safe, which will actually Render it useless. Their company policies and their customer service are abhorrent!

  Business Response

  Date: 01/15/2024

  The code's policy changed during the process of getting the paperwork ready for this particular case. Unfortunately, we do not have access to this information anymore, the PayPal refund has been submitted already. 
  
  We can ship replacement parts at no cost for the consumer to use once the safe is open but it is required to contact a local locksmith (which is not covered by the warranty) to open it, they must call our Locksmith exclusive line at ************** to get the proper assistance and the safe can be fixed to operate properly once repaired.

  Customer Answer

  Date: 02/01/2024

  Emails with instructions of code recovery that were not honored despite returning all of the requested material and incurring the associated costs.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchased a ************************************** ************ ** in witch the sells people pushed the cannon safe product on me because of its full front to back top to bottom life time warranty only for me to find out they don't really have a life time warranty on there products my lock broke and I was sent 2 aftermarket parts that do not work for the safe and the key pad doesn't even sit properly on the safe ive sent 15 emails and have had 8 phone calls over the matter now Spaining over almost 3 months and it seems there is always a hoop to jump threw to get the matter fixed or Rectified there is over **** people making the same claims as I'm doing now about there products about them not taking care of customers and not Honoring their lifetime warranty I just wanted my safe fixed and it doesn't seem they want to do the same I paid ******* plus tax 8.9% for my safe I want it fixed Correctly back to original order or have a replacement send to me of equivalent size and value or a refund check and they can pick up there safe and I can go purchase a new safe to replace my safe I have all screen shots of my emails and all the other customers reports stating the same things happening to them as well I really wish they stood by there life time warranty claims and just took care of me but being almost 3 months of my safe not working I'm not asking for your help the same way the others asked for your help to take care of my issues. I sent my last email to them letting them know I'm sending this to you as this has taken far too long to be fixed

  Business Response

  Date: 12/19/2023

  Thank you for allowing us to respond, as **************** is very important to us.
  You have been communicating with one of our representatives and he has requested a video of the mechanism so we can identify the issue and provide the proper solution. This may be a quick fix that can be addressed over the phone, we may need to send a locksmith or replace the safe. However the video is critical to determine the correct course of action. Please ************** the required as we want to honor the warranty and stand behind our brand name.

  
  Best regards,

  Customer Answer

  Date: 12/19/2023

  Looks like I'm unable to sent video to cannon and bbb 

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21025045
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  This needs to be fixed in a timely matter I sent screen shots not being able to send video with what they stated I needed to send to them my ex wife is trying to use this now being almost 3 months long as a unsafe living situation I'm not going to lose my kids over a warranty proclaimed to be life time as I'm unable to even send the video to cannon safes *** or to the bbb witch screen hots have been provided I'm asking for a fast  Resolution as I was givin 30 days to get this done I would like either ******* plus the **************** sales tax back to me or a new same size gun safe be sent to me and they can take back there old gun safe again ill include screen shots showing to both unable to send. ( I've tired resizing videos 15 times )

  Business Response

  Date: 12/19/2023

  Thank you for sending the pictures, however, we need the video to determine the problem. You can share the video through a free cloud service (e.g. ****** drive, iCloud, etc.) This is stated in our warranty in the attached file (page 7). Once again, we want to honor the warranty, yet we need the video. Please send it by replying to the ticket, like you have already done. 

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 21025045
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  I've sent messages showing I can't send u a video even tried to send to BBB and it doesn't work. Witch was send in last pics

  Business Response

  Date: 12/20/2023

  Thank you for your response.

  Please adjust the camera on your phone to the lowest resolution. This will cause the video file to be small and allow you to share it. We have customers send videos to us and not have issues with the size. As we have mentioned, this is critical to ensure the proper resolution.

  Below is a search with different options for iPhone:

  *******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  Below are different options for android:

  ***********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

   

   

  Regards,

  Customer Answer

  Date: 12/21/2023

  From: redsoxsfan2324 
  Date: Wed, Dec 20, 2023 at 11:55?AM
  Subject: RE: Fwd: You have a New Message from BBB Serving Southern Nevada Complaint #********
  To: ******************* <****************************************>
  
  Good morning ***** it looks like your email address was able to take my video after re sizing it maybe some way your able to add the video to my file. 

  ***See attached video as requested by the business***

  Customer Answer

  Date: 12/21/2023

   
  Complaint: 21025045
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  My video was sent to the better business Bureau they have my video. 

  Business Response

  Date: 01/02/2024

  We have received the video were able to identify the issue this customer has with his safe. We sent parts to a locksmith that will go out to repair the safe with our parts. ************** was made aware of this.

  Business Response

  Date: 01/03/2024

  Business

  Most Recent Message

  Date Sent: 1/2/2024 4:38:37 PM
  We have received the video were able to identify the issue this customer has with his safe. We sent parts to a locksmith that will go out to repair the safe with our parts. ************** was made aware of this.

  Business Response

  Date: 01/03/2024

  We have arranged for a safe technician to install the parts. We have a work order in progress, customer is informed.

  Customer Answer

  Date: 01/03/2024

   
  Complaint: 21025045
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  They called me and stated the locksmith would come out yes but after me asking what happens if the locksmith does more damage or can't fix my safe in a timely matter I was put on hold for 3 mins and wasn't really giving a answer so I kept asking what would happen if xyz happens or how long this would take. 4-6 weeks is more or less what I got witch doesn't work for me I would like a full refund (******* plus  Applicable sales tax) as I need a working safe before Jan 18 we are pushing 3-4 months now. Thanks 

  Business Response

  Date: 01/04/2024

  Thank you for your response.

  We do apologize but we do not provide refunds as the unit was not purchased directly from us. However we stand behind our warranty and we have parts that have an ETA for delivery from the *** tracking website for tomorrow to Friday the 5th to be delivered to the locksmith that will perform the job. He will go arrange the visit and perform the job. If he cannot repair it, we can gladly replace it. This is stated in our warranty and you can verify in our website: 

  ***********************************************

  I have attached the response from our representative informing of the parts and the locksmith along with the tracking information from the *** website.

   

  Customer Answer

  Date: 01/07/2024

  Why is it closed? 

  Customer Answer

  Date: 01/11/2024

  ***Sent follow-up to consumer:

  On Wed, Jan 10, ****, 2:41 PM ******************* <****************************************> wrote:
  Has the locksmith fixed your safe yet?

  On Wed, Jan 10, **** at 2:45?PM ************************* <************************> wrote:
  No ma'am. This is a joke they state they going to fix it and that closes the case but still nothing and I'm running out of time.

  On Wed, Jan 10, ****, 3:04 PM ******************* <****************************************> wrote:
  Have they made an appointment yet?

  On Wed, Jan 10, **** at 3:19?PM ************************* <************************> wrote:
  No not yet. 

  On Thu, Jan 11, ****, 8:24 AM ******************* <****************************************> wrote:
  Have you tried calling them?

  ************************* 8:39?AM (45 minutes ago) to me:

  Called the locksmith twice I'm not doing it anymore this was supposed to be set up by them from them as part of my warranty and a part of all the issues I will No longer speak to Cannon Safe unless I'm getting a replacement or a refund As per what they sent to you in the messages they were handling it not me unless I'm gonna start being paid for this.

  Business Response

  Date: 01/18/2024

  Unfortunately, the business hired for this job has stopped answering our calls and emails. We will proceed with replacing the defective unit, we will get in contact with the consumer to offer options.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted cannon safes customer support about my safes faulty lock. I have over 6 emails concerning this issue. I have submitted multiple pictures and videos. Every response ask the same questions over and over! Customer support is nothing more than chat bot!!!! I can not get through the phone as it's a constant hold. **************** is absolutely non existent! The chat bot said "it's under warranty", but nothing happens. Chat bot email says issue resolved, yet ask the same freaking questions. How can it be resolved if you the the same information??? I'm locked out of my safe and this issues had a *************** for over a month now!!!! Buyer be ware do not buy into the hype about the warrenty and customer service! Does not exist if you ask me..... Please read all reviews on here, everybody says the same thing!!!! Do not do business with this company, go with someone else.

  Business Response

  Date: 12/12/2023

  Thank you for allowing us to respond to your concern, as **************** is very important to us. 
  A specialist has been working with you to follow up and has made an offer to replace your safe, we apologize for the inconvenience. Here in Cannon Security Products, we strive for continual improvement of our products and services, we appreciate your feedback. Please help us responding to your case through our ticketing system. 
  Best regards, 

  Customer Answer

  Date: 12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a cannon 64 gun safe 5 month ago. The keypad went out. Cannon supposed to send me replacement and have not received it. When trying to call they just put you terminal hold. They refuse to take care of their lifetime warranty product and this safe is defected. When I spoke to the initial customer service rep. ***** to hours of trying and finally getting hold of. They said it was their fault (faulty keypad) and that they have problems with these all the time. Why can Cannon keep putting products onto the market when they know there is a defective part. They need to make this right or refund my money back.

  Customer Answer

  Date: 11/30/2023

  Representative from Cannon and myself have gotten together. New part has come in and we were able to get fixed. Complaint has been satisfied.

  thank you 

  *******************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Cannon Shield Series ****************************** my decision to purchase a Cannon safe over any other model safe, was their promise of a lifetime warranty. CANNON'S WARRANTY IS A LIE. It is a promise from Cannon to their customers, that Cannon has no intention of honoring. The quality of Cannon safes are very poor as well. I have had my safe less than 2 years, and it is already broken. I am locked out of my safe. I have tried to contact Cannon safe on numerous occasions. Cannon simply makes themselves unavailable so they do not have to honor their warranty. I have called 4 times now that I have been disconnected after being placed on hold for 21 minutes per call. Cannon drops the call to get rid of their customers. I then tried to communicate with Cannon via email with no success. I will make it my mission to let everyone I can know how bad Cannon safes are. Not only is their product horrible, but their lack of customer service and their failure to honor their warranty obligation is even worse. I will be contacting the Better Business Bureau. I will smear Cannon's name on all social media I have access to. I will also do everything in my power to hurt Cannon's brand through word of mouth. One thing is very true, good word of mouth spreads fast, but bad word of mouth spreads even faster. All I wanted was for Cannon to honor their obligation and fix their defective product as promised. I guess that's just too much to ask of Cannon. I will be contacting an attorney to take legal action against Cannon Safe. They have not heard the last from me.*********************** ************ ******************

  Business Response

  Date: 11/16/2023

  We sincerely apologize for the inconvenience, we would like to clarify that our lifetime warranty consists of covering defects in workmanship and materials, as well as damage resulting from attempted break-ins, actual break-ins, natural floods, and fires.

  Regarding the issue, our handles are designed to support certain strength to operate properly but if the mechanism is forced, it can get to a breaking point that is part of the design to avoid excess pressure to the lock and prevent a forced break in. This is why the handle comes lose and spins freely, this warranty does not cover lost or forgotten combinations, improper opening procedures, or weak/dead batteries. The necessary parts to repair the safe have already shipped, however, the repair cost is not covered but once is repaired the unit will still carry the lifetime warranty as mentioned at the beginning of this answer. For more information, please visit the warranty section on our website at: ***********************************************

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20870473
  
  I am rejecting this response because:

  A lifetime warranty is exactly what it means a lifetime warranty. Cannon is attempting to get out of their warranty obligation by sending parts. By Cannon's own admission they are trying to say that the repair cost with a locksmith is not covered, when it is clearly covered by my lifetime warranty Cannon promised at the time of my safe purchase. By the way it is highly questionable if Cannon has actually mailed me parts or not. I have read multiple negative reviews online where Cannon promises parts they never deliver. I will accept nothing less than a full repair of my safe at Cannon's cost per their lifetime warranty. I am not obligated to pay for Cannon's bad workmanship on this safe. I contacted BBB as a last effort before getting an attorney involved. I ***************************** in order to force them to honor the legal obligation of their promised warranty plus all legal costs. I will not be payiing anything for parts or labor for this repair. Again I ask when is Cannon going to honor the lifetime warranty they promised?

  ***********************

   

   

  Business Response

  Date: 11/20/2023

  According to the tracking number, the parts have been delivered today. Unfortunately, as already explained, the warranty does not cover forced entries. A locksmith is required to repair the safe at the consumer's expense. This Limited Lifetime Warranty only covers damage resulting from attempted break-ins, actual break-ins, natural floods, and fires.

  Customer Answer

  Date: 11/20/2023

  Cannon claims that the lifetime warranty does not cover forced entry. That does not apply to my case because there was no forced entry. There was defective workmanship which is Cannon's fault. Cannon lies about having a lifetime warranty. Cannon has no plans to honor its obligation of my warranty. This case is not closed. Cannon will honor my warranty. This situation is far from over. Cannon's response is UNACCEPTABLE. You will hear from me soon.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Stack-On draw safe 8 years ago. The safe was in my closet and the battery ran out. They put the battery replacement inside the safe and it can't be replaced unless you open it. I have a lot of valuables in the safe and I can open it with a key, but I don't have the key. I reached out to ask for a key to replace the one that I lost and they response was that they don't have a key for it anymore. That's a real crappy answer because it's their product and how can they not have a key that would fit it. With no resolution to getting the valuables out of the safe I think that this company is liable. If they can't give me a key they should at least give me an idea of how to get the items out of the safe. They had no failsafe if the battery is ran out which is negligence on their part.

  Business Response

  Date: 11/09/2023

  Unfortunately, this model is a discontinued product and we stopped carrying these keys a couple of years ago and we have ran out of them. Regarding the warranty, it does not apply as it has already exceeded any type of warranty since this model only carries 3-year warranty against defects. We suggest to contact a locksmith to get assistance opening it as we do not have a method to open it without keys. We sincerely apologize for the inconvenience. 

  Here is the link for the warranty: *******************************************************************************************

  Customer Answer

  Date: 11/14/2023

   
  Complaint: 20845928
  
  I am rejecting this response because:

  to say that don't have any keys is a joke, the safe is only a few years old.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 11/15/2023

  Unfortunately, the unit is out of warranty and we do not carry these keys anymore. Please contact a locksmith for assistance opening the unit with lost keys. We sincerely apologize for the inconvenience.