Business Profile

Gun Safes

Cannon Security Products, LLC

Complaints

This profile includes complaints for Cannon Security Products, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

80 total complaints in the last 3 years.
36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2 GV1000s ****************** Gun Vaults. One worked, lone does not. The vault will not open after change of batteries. Since one worked, I obviously followed instructions on the other. The vaults are exactly the same. I have tried over-and-over to get to talk with anyone. No response. Sent emails. Mostly I get canned notes that my issue has been resolved. One email that they are having system problems. All I want are instructions on how to return the one defective product AND i want them to send me a replacement product. I expect that they will cover the cost of the return.
Business Response
Date: 11/08/2023
We sincerely apologize for the inconvenience; this is not the experience we strive to provide to our customers. A specialist has been assigned to contact you today and follow up with this case to get resolved ASAP and ensure satisfaction.
Customer Answer
Date: 11/14/2023
Those are nice words from Cannon, but it remains to be seen. Yes I got a call from a specialist, who was nice, after testing the product, agreed the product was defective and agreed to pay for the return of the defective product at no cost to me. To date I have not received a return voucher. They agreed to ship a new product right away. To date I have not received the new product.
I grust these things will happen, but "Trust, but verify."

*********************
Customer Answer
Date: 11/14/2023

Complaint: 20816851

I am rejecting this response because:
Most Recent Message
Date Sent: 11/14/2023 4:22:27 PM
Those are nice words from Cannon, but it remains to be seen. Yes I got a call from a specialist, who was nice, after testing the product, agreed the product was defective and agreed to pay for the return of the defective product at no cost to me. To date I have not received a return voucher. They agreed to ship a new product right away. To date I have not received the new product.
I grust these things will happen, but "Trust, but verify."

Sincerely,

***************************
Business Response
Date: 11/15/2023
We are working on your request, today you will receive in your inbox the order number and return label. Thanks.
Customer Answer
Date: 11/16/2023
The BBB has been of great help. I received a voucher to return the defective product and a message from the company stating that they would be sending a replacement product with in a couple of days.
I think we are getting close, but I would like to wait to make sure I get the replacement within a reasonable time and that it will not be defective before I close this complaint.
Customer Answer
Date: 12/01/2023
The complaint has been satisfactorily resolved.

DSH
Initial Complaint
Date:10/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After 2020 I contacted cannon about the safe , I purchased from ****** ************* , I told them my safe wouldnt open, they said change the battery which I did, that didnt work I called ****** and told them, they said to return it back to them, I told them it wouldnt open and my guns were locked in it , they said I had to take them out before they could accept it. I contacted cannon and told them what ****** said, they said to give them the serial number which I did , then they had me to go through the process of dismantling the handle on the safe , I did after months passed I got back in contact with them, this time they said they would send me a replacement lock, I received it , so I contacted a cannon certified *************** to install it, after he checked out the safe he said it was not the combination lock, but the drive ************* assembly that was broken, he had to drill a hole on the side of the safe and use a tool to manually open it, took the drive ************* assembly back to his shop and welded it, afterwards he said it was a manufacturer defect which should be covered under the warranty, I contacted cannon safe support on 12/12/2022 spoke with *************************** , which his reply was # ******* was updated, his communication indicated he was to get back with me within 72 hours, todays date is 10/23/2023 and I have not heard from anyone concerning the $ ****** charge it cost to have the repair made, which caused my guns to rust by not being able to get to them with over a year plus, to install a humidifier , ************** ************************************************ ************ ( invoice number *****.
Business Response
Date: 10/25/2023
We sincerely apologize for the inconvenience, this is not the experience we strive to provide to our consumers. Reviewing your case, we noticed there were several requests that were not completed as there was a lack of responses from the consumer's end. In regards to the issue, a resolution was never provided as the requirements to submit a warranty claim were not met and we could not determine the cause of the failure. Our handles are designed to support certain strength to operate properly but if the mechanism is forced, it can get to a breaking point that is part of the design to avoid excess pressure on the lock and prevent a forced break-in. This is why the handle comes loose and spins freely. As the unit has been repaired already and due to the time frame that has passed, we are willing to go out of our support boundaries and assist with the situation and reimburse $300.00.
Customer Answer
Date: 10/25/2023
The handle never turned freely, due to the part that was malfunctioning per the locksmith, I will accept whats being offered, my personal experience I will not be doing business with this company again.
Customer Answer
Date: 10/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Consumer
Most Recent Message
Date Sent: 10/25/2023 7:44:25 PM
The handle never turned freely, due to the part that was malfunctioning per the locksmith, I will accept whats being offered, my personal experience I will not be doing business with this company again.

Sincerely,

********************************
Initial Complaint
Date:10/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 26, 2023 I purchased a Cannon Safe from Tractor Supply model TS5942. I received the safe on October 9th. After it was delivered by **************** I realized the door would not lock. The Locking Pins are hitting the side of the safe and no matter how hard I push on the door the Pins will not extend. They do extend fully and smoothly when the door is open. I contacted "Customer Support" and after sending multiple videos of the problem including pictures of the batteries?? I still don't have a resolution. What I can't seem to get through to the people I have spoken to is the door WILL NOT LOCK. I think they are trying to wear me down so I will call a safe repair company to fix the problem so they don't have to cover under the "Lifetime Warranty". I would like Cannon to get a qualified repair person out here to fix my safe. Is that too much to ask?
Business Response
Date: 10/17/2023
We sincerely apologize for the inconvenience; this is not the experience we strive to offer to our customers. A supervisor has already contacted you and he will follow up this case to get resolved ASAP and ensure satisfaction.
Customer Answer
Date: 10/18/2023

Complaint: 20737773

I am rejecting this response because:
I did receive a response from *** and we agreed he would send my a replacement gasket for me to install to see if that resolves the problem of the door not closing enough to engage the locking pins. I received an email stating the part would be shipped sometime in the next 2 weeks. I will update and close the complaint once the issue is resolved.

Sincerely,

*********************
Business Response
Date: 10/19/2023
We appreciate the update. We have also provided ETA via email, thanks.
Customer Answer
Date: 10/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:10/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10 October 2023 my Cannon 64 safe w/ SecuRam keypad would not open. The keypad did not respond to touch. I replaced the battery with a new Duracell Alkaline 9V battery. Fail. I tried another new Duracell Alkaline 9V battery. Fail. I called your ****************** number. The agent finally answered after 21 minutes on hold. He had me disconnect the battery and discharge any static in the keypad and reconnect the new battery, Fail. He told me that my battery had to have a service date of at least **** printed on the battery. I used a multimeter to confirm that both new batteries with service dates of **** output at least 9.31V. When I pointed out that neither batteries or your keypad are capable of discerning a battery service date, he insisted that the measured voltage didn't matter and that I had to use a battery with at least a **** service date. When I began to ask him why my existing batteries would not work and what my other options might be he hung up on me in mid-sentence. After searching several stores, I finally found an Eveready Alkaline 9V battery with a service date of ****. When installing this new battery my keypad flashes blue twice, then begins beeping once every two seconds. I tried your online chat bot, which froze before we were finished. I eventually received an email saying someone would respond in the next couple of days. Your website menu also has broken links. The keypad on my still does not function. My safe is still locked and your **************** still *****.
Business Response
Date: 10/16/2023
We sincerely apologize for the inconvenience; this is not the experience we strive to offer to our customers. A specialist has been assigned to contact you today and follow up with this case to get resolved ASAP and ensure satisfaction.
Initial Complaint
Date:09/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the safe ( cannon super wide) 5-9-2022. On 9-22-23 I opened safe as normal and when I went to close the safe the handle turned further than normal. Now the safe is locked closed (thousands of dollars worth of firearms and optics inside safe). I contacted your customer service on 9-25-23 and explained all of this. To which it began the ridiculous amount of videos and pictures (including showing my actual code going into safe, turning handle, pictures of battery, date of battery). Then we finally got the the dreaded sharpie. To which is RIDICULOUS. Why this must be done is beyond me. Well I sent atleast 4 different videos trying to understand what I was doing wrong. To which I got aggravated as I am locked out of my safe and am getting no answers at all at this point either. By this point *********************** becomes rude and I ask for a supervisor or something to the extent of that. By this point communication ends and he states I need to send video of this sharpie, which I at this point I figure out what I am doing wrong (once again I do not see the big deal with this). By the way this goes on for three days due to my work schedule. On 9-28-23 I reach out to see if the newest video I sent is the correct one, which to my amazement is still not correct. Also I noticed I have now got transferred to a new customer service representative ***********************. When I got home I sent two more videos to see if I finally got the correct video and now I have gotten no response. So I have no idea what I am supposed to do with a locked safe with my belongings on it? I cant break into cause Im waiting on warranty.
Customer Answer
Date: 09/29/2023
This morning I sent out another email asking of an update on video sent it. To which no reply. So then I thought I will go on the chat part of cannon website. I went on the website and started a new chat low and behold its the same guy I have been dealing with. I tell him hey its me thinking its random generated name. And he is like yea I remember. I asked if the video is correct. He said let me check. Then says yes its correct and sending to warranty. So that means he was purposely ignoring it. I still do not know if its moving forward or not. Horrible way to conduct business. Knowing that my belongings are locked in their product. Included is a copy of my conversation in real-time. As well as the email I got from them with the transcript
Customer Answer
Date: 09/29/2023
This morning I sent out another email asking of an update on video sent it. To which no reply. So then I thought I will go on the chat part of cannon website. I went on the website and started a new chat low and behold its the same guy I have been dealing with. I tell him hey its me thinking its random generated name. And he is like yea I remember. I asked if the video is correct. He said let me check. Then says yes its correct and sending to warranty. So that means he was purposely ignoring it. I still do not know if its moving forward or not. Horrible way to conduct business. Knowing that my belongings are locked in their product. Included is a copy of my conversation in real-time. As well as the email I got from them with the transcript
Business Response
Date: 09/29/2023
We sincerely apologize for the inconvenience; this is not the experience we strive to offer to our customers. A supervisor has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.
Customer Answer
Date: 09/29/2023

Complaint: 20671155

I am rejecting this response because: I feel that is a general response to this to get me to just close this. Until I hear a real answer to this problem I will keep this open. I still have not gotten an answer to my email. I decided to reach out to your message system on your website and would you guess it the same person I emailed answered. To which I was told my case was going to move to warranty. But what still bothers me is that he went at that point and reviewed my email with the video. If I would have moved on I would just be stuck with my belongings locked in your product. That is not professional or acceptable! I included the transcript of our conversation on the message system.

Sincerely,

*************************
Business Response
Date: 09/29/2023
Our supervisor already tried to reach out to address the concerns but he did not get an answer, he left a voicemail with contact information. We have also sent a follow up email, please reply at the earliest convenience. Thanks.
Customer Answer
Date: 10/04/2023

Complaint: 20671155

I am rejecting this response because: I have not received a voicemail I am not sure what youre referring to. But yes I have talked to Mr *** and I believed we might have this resolved. But so far it is all words. Until I actually see action on your part more than words I will not close this. I do appreciate the fast response. Still sad it took this. But still appreciate it is getting resolved. I will close this as soon as I see that the new safe is actually being shipped. I have not completely damaged and cut the safe open to retrieve my property yet as I am still ***** as to what will happen if this offer falls through and then its said that I damaged the safe. Even though Mr *** did give me helpful advice on how to get into the safe. Which also was greatly appreciated.

Sincerely,

*************************
Business Response
Date: 10/04/2023
We appreciate your comments, and we understand your concerns, we will keep you posted on the latest updates. As soon as we have a tracking number, we will provide it via email.
Customer Answer
Date: 10/05/2023

Complaint: 20671155

I once again appreciate the quick response. I was contacted yesterday by ***** that said would be 2-4 weeks. So I will wait to see when I get tracking numbers. But thank you again.

Sincerely,

*************************
Business Response
Date: 10/05/2023
Thanks, once tracking information is available, we will provide it via email.
Initial Complaint
Date:08/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The locking mechanism stopped functioning due to bad welding on the pin inside which actually fell off and now the large turning handle just spins pointlessly. We contacted the company several times but have gotten nowhere with them . They requested a video and photos which we sent , but then the company went silent and will not reply even in emails. Cannon safes advertises a lifetime warranty but does not uphold their commitment.
Business Response
Date: 08/22/2023
We have contacted the customer via email to review current condition of the product and explore solutions for this particular case.
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a Stack on safe from Dicks sporting goods 10+ years ago. The safe itself is fine. The digital touchpad requires replacement approximately every 3 years. Cannon shows stack on as one of its products it sells and services. About 3 years ago the digital keypad stopped working. Contacted a stack on support person. They promptly sent me not one, but two replacement touch pads free. I replaced the faulty touch pad and placed the second in stock for future issues. About 7 days ago, the replacement touch pad failed. So it was replaced with touch pad 2. Since gun safety is a nationwide issue, I responded to original emails from the company to request additional touch pads. I began receiving responses from a claimed customer service representative named ************. It became clear that Mrs. ***** was asking for payment for touch pads. But Mrs. ***** would not supply a link to purchase the pad. Instead insisting over a number of emails that I needed to send ***** for each touch pad. If I must buy a replacement part, thats not an issue. But the issue begins buy not providing any information for the touch pad requiring a blind purchase buy the buyer. After a number of responses, Mrs. ***** decided to start troubleshooting. This of course was completely unnecessary as the current touch pad is working and came about after I began requesting communication with a suprvisor or manager. To date there has been no escalation procedure or person to respond. This complaint is being generated to put the issue to rest and get the proper assistance by a competent cannon employee of cannon security products.
Business Response
Date: 07/06/2023
We sincerely apologize for the inconvenience; this is not the experience we strive to offer to our customers. A supervisor has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.
Customer Answer
Date: 07/19/2023

Complaint: 20263507

I am rejecting this response because:
this matter originated as a resulted communication failure and misleading sales tactics by a canon representative. The matter although internal by nature, affects customers when a canon employee vigorously attempts to gain certain information from customer(s) such as credit card information, personal contact information or attempts to mislead a customer.
as a customer, I was completely willing to purchase a replacement key pad. But the Canon representative would not supply me with any information about the keypad, nor would the representative supply me with a link to a parts breakout or any customer sales desk.
this lead to the initial complaint.
i was contacted by a *********************** claiming to be a supervisor. ******************** sent me a *** tracking number. However, the tracking number fails to indicate any tracking activity except for an unsual delay. The tracking information indicates a delivery date that exceeds the 14 day deadline established by the BBB. This rejection is to retain case integrity.

Sincerely,

***************************
Business Response
Date: 07/20/2023
The tracking information has been updated, ETA is for Monday, July 24. The reason why the shipment gets a bit delayed is because the replacement parts are shipped from our plant in ******, so the carrier's system "detects" a delay as the shipping label does not get scanned by them until the parts cross the border which could take an additional day. Thanks.
Customer Answer
Date: 07/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The item has been received. In addition, while the keypad was sent at no cost to the recipient, it was not the cost of purchasing a replacement that prompted this complaint but the method in which the companies representative solicited the payment. It is hoped, that this complaint original message provides some clarity to help shape a solution in their parts department to avoid future complications.

Sincerely,

***************************
Initial Complaint
Date:07/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 12/24/2020 i purchase the cannon super wide body safe for a Xmas gift for me. Tho it took over 3 months to take delivery of it, while it set at a store 1 hour away. i received the safe and within weeks i started having issues with it unlocking. i assumed at first it was me just putting in the code to fast to unlock it, however a few months later i found this to be a lock problem. within the first 6-7 months of owning the safe i reached out to cannon, which when i called i set on a never-ending hold so i tried email which i was always sent a automated reply. not once did i receive a reply that wasn't a copy and paste generic email. when you email them to file a complaint to try to use this so called (lifetime warranty) which is supposed to be "hassle free" it turns out to be nothing but hassle to discourage people from doing warranty claims which lowers their cost of warranty's. in fact, when you email not only do you get a generic but reply or not. you'll get another email 24 hrs later stating your case has been resolved. this is horrendous CS. as of today i have to put my code in anywhere from **** times and im in fear that one day it just won't open. this is to do with the internal lock not disengaging after the code. i have to giggle the handle in most cases to get it to unlock. this is ridiculous after spending **** on a safe to store over 75k in valuables that i have to be scared of the safe itself,if there so called "lifetime warranty" covered anything it should be their faulty locks. email records prove *** reached out to them multiple times for them to do anything to get out of it. this is false advertisement, i bought cannon because of their supposed warranty and now im stuck with a 800lb safe that one days not going to open.no response or CS, that's fine. but ill never buy another cannon safe again, i will always share my experience with anyone buying a safe and i will post a ******* video of my experience to my all subscribers. do your worst.
Business Response
Date: 07/06/2023
We sincerely apologize for the inconvenience; this is not the experience we strive to offer to our customers. A supervisor has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.
Business Response
Date: 02/08/2024
We will contact the consumer to get shipping information and replace the locking mechanism.
Customer Answer
Date: 12/03/2024
From: ******* n
Date: Tue, Dec 3, 2024 at 5:28?AM
Subject: Re: You have a New Message from BBB Serving Southern Nevada Complaint #********
To: Better Business Bureau <***************************************************************>

I still have not heard from cannon and Im 100% locked out of my safe. Am I suppose to just wait.. I need access to my safe
Business Response
Date: 12/03/2024
A specialist has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.
Initial Complaint
Date:06/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a standing safe from Cannon several years ago. It is still under warranty. The locking mechanism has failed. I completed all the requested exercises they gave to try and repair the problem, none have worked. They finally agreed to send me the replacement parts to fix the issue, which will cost me to have a locksmith complete. Im fine with that. However, it has taken over a month and a half and being shuffled between about 4 different customer service employees to get that to happen. The repair kit did not arrive in their 3 week time frame, so I contacted them. They sent me tracking to shop the repair kit had been not only sent, but delivered. The problem is, they showed it being delivered to an address in ****, and I live in ******. I have never lived in, or even been to, ****. I have now sent multiple emails to them and they dont respond. Ive tried their customer service line, but it keeps you on hold for nearly a half hour and then hangs up on you. I just want my safe repaired.
Business Response
Date: 06/30/2023
We appreciate the feedback and most importantly the time to get to this portal and share your thoughts. For some reason, our system was unable to submit the address for this particular request, an alternate address has been provided and a new order has been submitted and shared via email. Here in Cannon Security Products, we strive for continual improvement of our products and services.
Initial Complaint
Date:06/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Cannon 24 gun safe on the date 11/11/21 and in February/23 the handle fell off the safe while I was opening it. For over 3 months I been going back and forth with them to get my handle fixed. They would tell me to send pictures after pictures and videos after videos. Multiple corresponding emails giving them what they asked for them they turn around and ask for something else. I finally told them that I refuse to send anymore videos from the last email of them telling me to send another picture to determine what was wrong with the safe when I told them it was the handle. Finally get a response back blaming me for misuse of the safe and telling me they will not fix it. This company is a scam and I will pursue legal action against the company.
Business Response
Date: 06/30/2023
A supervisor has been assigned to contact you and follow up with this case to get resolved ASAP and ensure satisfaction.

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Cannon Security Products, LLC is BBB Accredited.