Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is collecting ***** monthly for services I did not apply first. First I was told the charges were for my daughter and supposedly the subscription was canceled and it happened again it they gave my grandson name. My card had an ******* zip code that was not changed until this year in January, but there invoice has been showing Ca. Every time I call them and tell them this is not my subscription they keep charging my account and told me this time my grandson had to cancel. I dont understand how they were able to charge my account for a subscription I never applied for.

  

  Business Response

  Date: 02/22/2023

  We spoke with this customer on Feb. 22, 2023, and determined their daughter and grandson were using the customer's credit card for their membership. We have addressed their request. 

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to start an account in order for my husband and I to repair our credit. During initial registration I was overcharged it was supposed to be $1 and was charged $30. The problem was is that I was unable to access my report there was an enteral error. **************** had me try multiple times to try and set up account again each time having issues. My husbands account was also charged $30 vs $1. I was able to get refunds but they did not cancel the subscriptions per our request. I figured with the refund that it was canceled. Now I cant log into the account, the security question isnt one I chose, and only way to get customer service is to call. I am having trouble hearing over the phone and would like to request a reasonable accommodation that the company contact me via email vs phone. I would like my card refunded and my accounts closed.

  

  Business Response

  Date: 03/01/2023

  Our records indicate this member's account was canceled on Jan. 19, 2023. We attempted to call this member on Feb. 21 2023, and again on Feb. 22, 2023. They did not answer either call, and we left two voicemails. We sent them an email on Feb. 22. 2023, and another on Feb. 24, 2023. We did not receive a response from them. In the case where a member is unable call for any reason such as this members mention of a disability, then we are accustom to having the member either email us at the email address found on the service agreement under Contacting IDIQ, which is ***************************************** or by using a communication service such as TTY or TDD. In all cases, we are more than willing to accommodate a member as needed.We addressed their request.

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been calling daily phone keeps saying technical issues I am trying to cancel my membership

  

  Business Response

  Date: 02/21/2023

  We called this member on Feb. 16, 2023, and again on Feb 17, 2023. They did not answer either call, and we left two voicemails. We texted them on Feb. 17, 2023, requesting they return our call for further assistance. We addressed their request.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company requires a phone call to cancel their services. I have repeatedly called them to attempt to cancel but you can never reach customer service to do so. I have been charged (again) another $35.99 out of my account to pay for services I no longer need or want. I do not know how many other "customers" they are doing this to, but I want a refund AND my account canceled!

  

  Business Response

  Date: 02/16/2023

  We have no record of this member calling in to cancel their account. We called them on Feb. 13, 2023, and again on Feb. 14, 2023. They did not answer either call, and we left two voicemails. We also sent them a text message requesting they give us a call. We spoke with them over the phone on Feb. 16, 2023. We addressed their request.

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Identify IQ charged my account for 5 months with no authorization to do so and I need a refund. I have no account with these people.

  

  Business Response

  Date: 02/13/2023

  This member called our customer support team on Feb. 11, 2023, and the request was addressed. We called and spoke with this member over the phone on Feb. 13, 2023. We addressed their request.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 07,2023 $34.99 was taking out of my account. I didnt sign up for this Service. Would like to have my money back. Ive call multiple times to the number I found for them with no luck on getting someone to resolve this issue.

  

  Business Response

  Date: 02/13/2023

  We have no record of this member calling in. We called them on Feb. 10, 2023, and left a voicemail. We called them again on Feb. 13, 2023, and spoke with them over the phone. We addressed their request.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a collection account on my credit report for 85 dollars and called the number provided to pay the whole amount in an effort to remove it from my credit report. I spoke to someone from Identity IQ who stated they would need to charge me a dollar to pull my credit report and I gave them my credit card info to do that. The person went on to say their company helped remove collections from customers credit report and told me there was a fee to do that and told me not to pay the past due amount due to the fact it would stay on my credit report whether I paid it or not. The person continued to try to offer me their services in which I applied I wasnt looking for any type of services and that I just wanted to take care of the 85 dollar balance. Again he attempted to offer services and at that point I hung up the phone and never agreed to anything. When I received my credit card statement I noticed a charge of $19.99 in which I never agreed to. I have since called them to cancel a service in which I never agreed to in the first place. I believe this company uses shady tactics in an effort to mislead people in order to gain their credit card numbers and make fraudulent charges for services not rendered.

  

  Business Response

  Date: 02/13/2023

  We do work with third-party vendors. Our records indicate that this member signed up through a third party. We called this member on Feb. 9, 2023, and again on Feb. 10, 2023. They did not answer either call, and we left two voicemails. We addressed their request.

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19366763
  
  I am rejecting this response because this company is not taking responsibility for the actions of the third party whom they claim they work with and that I signed up with. I never agreed to sign up for any services and was asked for my credit card number for a one time fee of one dollar to pull my credit report. The business practice of the third party they claim to work with has shady business practices at best!! I dont answer potential spam calls so that is the reason the phone calls went unanswered. Why would I want to speak to someone who scammed me and that blames a third party????? I received my money back from my credit card company so I consider this matter done. I wanted to let the BBB know that this company is a scam in the way they do business. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/16/2023

  We reached out to this member three times - Feb. 9, 2023, Feb. 10, 2023, and Feb. 14, 2023. We encourage this member to contact the *************************** manager on the direct line provided for further assistance.

• Initial Complaint

  Date:02/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so I decide to check my bank balance on a whip to make sure I have enough money left for the rest of the week when I get a $35 charge from a company that I havent heard of ever, and then when I do some digging, turns out I didnt really have a real account, they just had my information, and the I had to reset my password which I dont believe existed, for to my login. Which, by the way, I have never logged into before. My user is also suspicious because it was my email, which is something that I would never do. They also had to me enter the last four digits of my social a bunch of times to prove my identity which was unsettling. But long story short, this company charged me $35 for a subscription I had never signed up for. And they somehow had my data. I want a full refund at least for this experience, and awful invasion of privacy. Im extremely unhappy with them right now. This is the last thing that I needed/wanted.

  

  Business Response

  Date: 02/08/2023

  We called this member on Feb. 6, 2023. They did not answer, and the voicemail was full, so we were unable to leave a message. We called them again on Feb. 8, 2023, and spoke with them over the phone. We addressed their request.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This mishap is a lot of wasted time trying to reach this business to a live person to talk to. In the event I requested for a personal loan to be sent to this page to fill out a credit report for 1 dollar to obtain my score. I never ask for a membership to process such request to protect my identity at all. Since this error my bank informed me of the attempts made to withdraw money. I tried to call your put on hold for 20 minutes or longer. My call transfers to a voice mail. No response in a period of two weeks now. I try to log in my account is locked out. The number printed on this form is to follow up on to reach support is no response. Could someone look into this matter is annoying.

  

  Business Response

  Date: 02/02/2023

  We spoke with this member over the phone on Feb. 2, 2023. We addressed their request.

• Initial Complaint

  Date:01/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  U can sign up online but there is no way to cancel online as it is only by phone to cancel. The phone line is long wait n get cut off etc NO CALL BACKS AS REQUESTED. Need a refund of previous charges n to cancel the service!!

  

  Business Response

  Date: 02/02/2023

  Our records indicate this member's account has been canceled with Nov. 25, 2022. We called this member on Jan. 31, 2023, and again on Feb. 1, 2023. They did not answer either call, and we left two voicemails. We addressed their request.