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GigFireThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for GigFire's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.15/5 stars
Average of 47 Customer Reviews
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Review fromConnie B
Date: 09/24/2023
1 starVery disappointed in gigfire. Our internet goes down at least 10 times a week. Very slow. Would not recommend. Just spins,spins,spins. Very frustrating ??Review fromJessica M
Date: 09/08/2023
1 starJessica M
Date: 09/08/2023
We are so disappointed that GigFire/LTD remains the only option for **** internet. The failure of the reliability and consistency of internet is astonishing. We report outages or experience them at least one day/mo. There is never improvement to this, and they know they have their rural customers over a barrel. It is now Sept 9th, and we have lost service twice this month already.GigFire
Date: 09/15/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help!
It seems through several adjustments that were made to our network - We have not only fully stabilized your connection remotely, but also (as of 9/14) sent a technician to your residence in order to confirm that all physical hardware was operating to standard.
We sincerely hope this resolves any and all concerns you may have now and moving forward. However, we strongly encourage you to contact us about any other concerns you may have - should they arise.Review fromRick W
Date: 08/29/2023
1 starRick W
Date: 08/29/2023
If I could give 0 starts I would. EVERYONE in the customer service department should be fired! Nobody gives 2 * ****** about the customer. If you are a new customer looking for service.... RUN DON'T WALK AWAY FROM THIS COMPANY!!!!GigFire
Date: 09/06/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help!
It's my understanding that you have been in contact with our technical support staff, and we have not heard back from you since 8/31.
We would very much like to work with you to resolve the issues you are experiencing. We encourage you to reach back out to our team via phone, or even the applicable ticket to your concerns. We hope that we may work together towards a resolution and provide a positive experience moving forward.Review fromDean S
Date: 08/08/2023
1 starthe company has gone down hill. The customer service is terrable. was much better when it ******* broadband. they have OVER SOLD the band width. so you dont get what you are paying for, except at 2 am when every one else is in bed........switching to starlink. More costly but at least it works.Review fromCrystal V
Date: 08/02/2023
1 starCrystal V
Date: 08/02/2023
Been a customer of LTD for over a year. When they were LTD we did not have 1 problem. NOT ONE. They switched to Gig Fire and the service is absolutely horrible. We are paying $120/month for internet with speeds of 0.30 download mbps and 0.55 upload mbps. I work from home. I have to use my mobile hot spot to get anything done. I've emailed, called and chatted numerous times. Probably 20 times. The story is always the same. There is a known outage and they'll escalate the ticket. Nothing has ever been done. I missed an entire day of work on 7/28 due to the outage and they credited us $11. Which is absolutely insulting. We can't get an answer out of them what the problem is and they refuse to give an estimated time of repair. They take advantage of us rural customers because our options are so limited.GigFire
Date: 09/20/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help!
We have forwarded your case to our advanced technical support team to investigate your concern. We performed extensive tests throughout several days, and your technical difficulties you may have experienced seem to be resolved. All tests seem to show us that you are not only getting, but often using the full download speed that you are paying for.
?Which also leads to the fact that all of our systems show you as paying for (and receiving) our 35mb wireless plan, as our 2GB Fiber package is not currently available in your service area at this time. ?However, once our Fiber network does reach your area, we will be happy to upgrade you completely free of charge.
?If you still feel this is not the case, our Brand Advocacy team would be happy to reach out to you to try and resolve any further questions or concerns you may have.
??We sincerely hope this resolves any and all concerns you may have now and moving forward.Review fromDawn R
Date: 07/17/2023
1 starDawn R
Date: 07/17/2023
LTD now called Gigfire. Our internet started to slow down then it stopped 10 days ago. I have called 3 times and chatted twice. All they will say is they excelerated the ticket for a fix. We host on our grain leg, so we can't be the only ones around without internet. Went through the same problem a couple years ago. Took a month and a half to get service back. Unacceptable!!!GigFire
Date: 08/03/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help!
It appears that your technical concern has not yet been resolved. However, I have received word that you have requested to cancel your account.
We sincerely regret that we could not come to a mutually beneficial solution to your concerns, but would like to wish you all the best in future endeavors.Review fromJeff E
Date: 07/14/2023
1 starJeff E
Date: 07/14/2023
I don't know how anyone could write anything but a negative review about their service with Gigfire. Going on two weeks with totally unreliable service. Supposed to be working from home, but don't expect to with Gigfire. You will consistently be cut off and need to start over. Same story from the poor people that have to take calls and apologize for incredibly horrible service. Don't waist your time here, go with any other option if you want a system you can rely on.GigFire
Date: 08/03/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help! It appears your technical concern has been resolved at this time. We sincerely hope this resolves any and all concerns you may have now and moving forward. If, for any reason, you feel this is not the case, we strongly encourage you to reach out to our technical support staff, and we will be happy to help.Review fromKaren L.
Date: 07/14/2023
1 starKaren L.
Date: 07/14/2023
Slow or non-existent service has continued for several weeks now. When I contact LTD all I get is that there is a noticed issue and it has been escalated, they appreciate my patience. I work from home and my patience doesn't get my work done unfortunately. When the service works, it is great. I don't understand why it can't be more consistent. I do not recommend this company.GigFire
Date: 08/07/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help!
?I have some of our highest level technicians investigating your concern, and seeing what needs to be done in order to stabilize your connection. I have a ticket number in reference to your concern, that you may contact us and reference at any time. ?******** ?In Addition, once your issue is completely resolved, our Brand Advocacy team will be happy to reach out to you directly once the issue at hand is properly diagnosed and fully resolved.
?We sincerely hope this begins to address your current and future concerns on this matter.Karen L.
Date: 08/08/2023
I still have no useable internet service. It's been a month now. I am unable to work from home. This either needs to be fixed or suspend my monthly premiums. I don't want to pay $90/month for nothing. All I hear is that it has been escalated, etc, etc.Review fromMr S
Date: 05/15/2023
1 starMr S
Date: 05/15/2023
Now called gigfire. Offering optic cable service with no optic cable. Called and complained about the optic cable sticking out of the ground with no connection they sent the service man out to stick it back in the hole without anything else being done to connect our service. Ripoff. Wanted to charge me more money to upgrade my service.HA! When they installed it they had 5 guys in my apartment for 5 hours they drilled holes in the wall all over the place and drilled holes in the heate.r still didn't get it right!! I got 20' of cord in a rat's nest hanging out the wall with a Box hanging beside it. Never sealed up the extra holes you can see right out to the great outdoors. To top it off they were 2 hours late. I complained their reply was if I'm not satisfied with the service they'll just connect No compensation for missing out on an entire day's work, yet if you're not there when they wanna be there they're gonna charge you $50 an hour. This company is offering service in freeborn, mn.GigFire
Date: 05/26/2023
We're sorry to hear about the issue you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help!
To ensure that we address your concern promptly and accurately, we kindly request that you reach out to our dedicated Community Outreach department. They specialize in resolving customer issues and will be more than happy to look into the matter for you. Please feel free to contact them at (507) 568-2003.Review fromDave B
Date: 02/08/2023
1 starDave B
Date: 02/08/2023
Part time internet with full time price. Service keeps getting worse with no help from the supposed tech support. The price you pay to live rural.GigFire
Date: 06/13/2023
We're sorry to hear about the experience you encountered with our service. We appreciate your feedback and would like to assist you in resolving this matter. Our team is here to help!
It appears your technical concern has been resolved at this time. However, as a courtesy for your trouble, I have taken the liberty of increasing your speeds for the next 90 days at no additional charge.
We sincerely hope this resolves any and all concerns you may have now and moving forward.
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