Reviews

This profile includes reviews for GigFire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GigFire

  Las Vegas, NV 89138-1587

• 

  LTD Broadband

  310 W 7th St Bldg 2 Albert Lea, MN 56007

• 

  GigFire

  PO Box 3064 Blooming Prairie, MN 55917

Review Details

• Review fromJason J.

  Date: 01/12/2023

  2 stars

  Jason J.

  Date: 01/12/2023

  We run a business and require reliable internet service. We pay for 25mbps and do not receive it. Currently it's at 1.7mbps. We have been complaining for 3 months. We are told repeatedly the tower is down. They are working on it. After many calls they offered us a 1 time discount of $8.00... Hardly fair given that we pay $90.00 per month.

  GigFire

  Date: 01/27/2023

  We hope this letter finds you well. We understand that you have been experiencing internet connectivity issues, specifically drops in connection and less than satisfactory internet speed. We understand that this is making it difficult for you to run your business, and we apologize for any inconvenience this may have caused.
  We wanted to update you that our team has repaired the tower that you are connected to and will be upgrading another next week. We have been monitoring your connection the past several days and will continue to monitor it next week.
  We understand that Internet connectivity is an essential service, and we want to ensure that you have a seamless experience. Please let us know if you experience any other issues, and we will take the necessary steps to resolve them as soon as possible.

• Review fromDavid P

  Date: 01/08/2023

  2 stars

  David P

  Date: 01/08/2023

  I work from home and need reliable internet. I switched to LTD as they offered higher speed than my previous supplier. It was great until it starting dropping out a week ago. When it comes back the speed is 10% of what I’m paying for. This doesn’t allow me to work from home. After filing a complaint ticket there has been no change. I have contacted customer service about 10 times in the last week and each time I’m told they are working on correcting their problem. They won’t contact me when it’s resolved I’m just supposed to wait patiently and keep trying the internet. I will have to go work at the library or coffee shop to keep my job. They don’t seem to care at all about individual subscribers.

  GigFire

  Date: 01/19/2023

  "Dear David ****,
  We hope this letter finds you well. We understand that you have been experiencing internet connectivity issues, specifically drops in connection and a less than satisfactory internet speed, for over a week now. We understand that this is making it difficult for you to work from home, and we apologize for any inconvenience this may have caused.
  We wanted to update you that our team has repaired the tower that you were previously connected to and have been monitoring your connection every hour for the past 3 days. During each monitoring, we have found that you are receiving the full speed that you are paying for.
  We understand that internet connectivity is an essential service, and we want to ensure that you have a seamless experience. Please let us know if you experience any other issues, and we will take the necessary steps to resolve them as soon as possible.
  Thank you for your patience and understanding."

• Review fromTopher R

  Date: 12/28/2022

  1 star
  LTD Doesn't Care About You.
  Corey Hauer Doesn't Care About You.
  -Have trouble getting ANY information about Network Issues? Get used to it. It's literally a directive the employees are given.
  -Disappearing negative comments? Get used to it when he's not deleting them himself he orders someone else to do it.
  -Poor Customer experiences? Get used to it; under-compensated, ill treated, employees aren't known to strive for excellence. (Though a surprising percentage of his work Very Hard, Very Well, for Very Little. He doesn't deserve their efforts.)
  -Think LTD avoids accountability? Again...Get used to it. Corey doesn't want to be held accountable.
  -Think Tower Hosts are cared about any more than customers on the lowest plan? Nope. Not unless they're a thorn in his side and are too big of an asset to the Network.
  My advice? Run. Get out. If this company is your only option I am so sorry.
  Above advice applies to Every Customer/Tower Host/Employees. Jump the sinking ship.

• Review fromRuth G

  Date: 12/21/2022

  1 star
  They need to have a negative star. The worst internet ever. 90% of the time get half the speed I pay for. It's always up and down. I go 8 days with no internet and they still charge full price.

• Review fromKatie H

  Date: 12/07/2022

  1 star
  Worst company ever. Constant outages constant customer service people saying sorry so sorry. Well sorry isn't good enough this happens 2-3 times a week and never have they ever reimbursed me but they damn well take their money every month. Bullshit company needs to be shut down

• Review fromLee S.

  Date: 10/18/2022

  3 stars

  Lee S.

  Date: 10/18/2022

  I work at ********************. Worthington **. We've had LTD Broadband for a few years. Lately, it's one outage after another. We depend on reliable internet here for our office and security cameras. I have asked for refunds of downed days and have yet to ever see one. Sadly LTD Broadband is the only option besides Satellite Internet which doesn't work good here. Not very happy with your service lately...

  GigFire

  Date: 11/09/2022

  We recognize you had LTD Broadband for a few years and experienced outage after outage and I understand that you depend on reliable internet connection for your office and security cameras.
  After checking your account, it seems that you already canceled your services on July 15, ********************************************************************* resolving all of your concerns when you had our services.
  We'd like to thank you for providing your feedback as it helps us better serve our customers and we'd appreciate the opportunity to work with you again as customer satisfaction is our main priority.
  If you feel this is in error in any way, you are welcome to contact our Customer Loyalty Team at ******************************************

• Review fromJennifer K

  Date: 08/12/2022

  1 star
  I work from home and need reliable internet. The last week in July I only worked three days and was unable to work a full day that week due to extremely slow/no internet. The third day of calling I asked to speak with manager as my employer was not happy about me missing meetings/phone calls. I was denied that as the manager would have nothing else to tell me beyond their standard script of outages upstream from me with no ETA. I expressed concern about my bill, I believe I got $6 crefit. The following week I worked four days that week and had issues all four days. I once again asked to speak with manager as my employer was beyond not happy with the current situation. I have made it known I need internet for my job. I also pay for higher speeds and wasnot getting speeds I was paying for even when no outages. Very slow and unreliable.