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Business Profile

Online Retailer

Printed Kicks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Printed Kicks's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 125 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/18/22 purchased, 12/19/22 account charged, estimated **** business days to arrive. I gave a little extra time for the holidays. 1/18/23 received email runaround from customer service apologizing for delays and assuring me it was in production. 2/1/23 requested refund on email feed that included my Order #. Checked link in latest email response from them on 1/20/23 - and website is down! Filed a claim with my bank 2/2/23...which Printed Kicks has 35 days to review/action.

    • Initial Complaint

      Date:02/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered and paid for 2 tshirts and 1 hoodie and 1 longsleeve from printed kicks on 12/10/22. We have still not received the apparel or a refund. We reached out to Printed kicks every few weeks along the way each email response was a vague/generic response with no real answers to our questions. From what we have read from your website they started doing refunds from order date of 12/08/22 but we have not heard anything from Printed Kicks. So we are requesting a refund through their website now in hopes to get this resolved. It is a shame because we have purchased from this company before and no issues. But communication goes along way. These were Christmas gifts and today is 1/31/23 and still no tracking # or no resolution nor did they communicate that they were refunding the order. So we will not be supporting this company any longer. If it wasn't for me researching this better business site I would not have known they were starting to process refunds. So are they just refunding those that complain? Excuses are not a great way to do business. People want to support small business but if Printed Kicks knew there was an issue which was going to cause the production of the product to be delayed this should have been communicated immediately by the company and the customer should not have to reach out several times to get this resolved. I hope Printed Kicks has learned from this and will do better!!

    • Initial Complaint

      Date:01/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 sweatshirts that said faith over fear back on dec 18. I emailed them on jan 6th asking about my order due to not seeing tracking being update and have sense messaged them numerous time. I get generic responses. I also reached out on ******** messenger they have sense blocked me from emailing them. I am always given generic response no matter how I try and reach out.

    • Initial Complaint

      Date:01/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 12/30, was told 5 to 7 business days. Paid $45.54, order number ******. I have contacted several times, either with an automated response with no tracking number, or no response at all. I just want a refund at this point.

    • Initial Complaint

      Date:01/30/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered items on December 18 and was charged for them. They never shipped. I contacted the company on January 4 and was told they would ship soon. It is now January 28 and no items have shipped, I have not received the items, and I cannot get a response from the company.

    • Initial Complaint

      Date:01/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in Dec 19th, I have ordered a hoodie and shirt from printed kicks online They took the ***** plus and I have never received my things.I have reached out to them several times and they just say thanks for your patients it is in production.we will send email when shipped out.there add said 5 to 7 days been way over that . Then asked for a refund and then no response.

    • Initial Complaint

      Date:01/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 shirt's from this company. It's been almost 2 months and they seem to ignore my emails now. They gave me a code to purchase more shirts but I don't even want to use it. I just want my $68 back and they can keep their products.

    • Initial Complaint

      Date:01/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Dec 14th I ordered a t shirt for a family member for Christmas. I expected to have the shirt delivered by Christmas, but yet on Christmas day I had to explain to a family member that they had a gift on order but didn't know exactly when it would arrive. On January 3rd I reached out to the company which replied they haven't shipped it out do to snow in ********. Although the company's website claims they ******* based. I reached out again on January 21st to which I still haven't recieved any update to my order. Bottom line company will steal your money and not ship your order. Terrible customer service aswell.

    • Initial Complaint

      Date:01/25/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered/Paid for a Hooded Sweatshirt from Printed Kicks on 12/14/22. Emailed company on 1/01/23, inquiring about the order. Rec'd email on 01/05/23 assuring me order was in process & was directed to their frequently asked questions page on their webpage. As of 1/19/23 still no product, emailed again to inquire about order status as it has now been well over a month since order was placed. Rec'd email response with a bunch of excuses about their manufacturer having issues, and that they request extended patience and are processing refunds for orders they could not fulfill as quickly as possible. I initially emailed them back stating that I had not cancelled the order, but then after reading reviews for this company and the ridiculously long amount of time they have had my money, I have not received the item, that I would like to cancel the order and request a refund. Frankly this whole experience feels very much like some sort of scam.

      Business Response

      Date: 01/26/2023

      From: PrintedKicks Support Desk <*****************************>
      Date: Thu, Jan 26, 2023 at 11:15 AM
      Subject: You have a New Message from BBB Serving Southern ******, Consumer Complaint #********
      To: Better Business Bureau <**********************************>


      Hi Better,

      Thank you for your response. We want to assure you that your refund is in queue. We received a huge volume of orders during the holiday season and due to the unforeseen malfunction, we have to refund all orders that did not get fulfilled from as early as December 8. We are issuing refunds according to the date of each order to better accommodate each customer. If you did order from that date, you can expect your refunds sooner.

      We are requesting for your extended patience once again as we are doing our best to issue you your refund as soon as possible.

      Again, we are truly sorry for this and if you wish to still support us by requesting Store Credits instead of a refund, please let us know. We will add an additional 10% on top of the total purchase amount. We will also keep you posted once the system is fixed and we can process your orders in a timely manner.

      We are hoping to keep the patriotic spirit alive by not letting these unavoidable situations break us. Your unwavering support keeps us going.

      Let me know if you need further assistance.

      Customer Answer

      Date: 01/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order online on 12/9/2022 for $38.99 (Hoodie sweatshirt) I have not received any response from this company and they will not respond to my messages or email. There has been to tracking number provided or no response to any of my inquiries. I have requested a refund through the website and received no response. This is fraud.

    Printed Kicks is NOT a BBB Accredited Business.

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