We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Shapermint

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Shapermint has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.05

    Average of 285 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kerry M

      Date: 07/11/2025

      Kerry M

      Date: 07/11/2025

      Prior to placing an order, I opened the chat option, and luckily managed to reach an actual agent. I asked my numerous questions, one of which was about returns. I was told by the agent that returns were free (I took a screenshot in case something happened down the road). The items arrived, and did not fit. I tried to create a return, and it was going to charge me $6 USD per item to return them. I have been trying to reach an agent for three days, and no one is returning my messages or helping me. This is unacceptable. The fact that they have no phone number is terrible, and the chat is run by a bot.

      Shapermint

      Date: 07/17/2025

      We’re sorry for the confusion and delay, Kerry. We’ve emailed you confirming that no return fee will be charged, and your return label has been sent. Your refund will be processed once the items are shipped back. For any further help, feel free to contact us at [email protected].

    • Shirley M

      Date: 07/10/2025

      Shirley M

      Date: 07/10/2025

      Beware of this company. I clicked on prime day sales 50 percent off a d ordered w tanks for 20 per piece. Following my purchase, there was a promotion for buy this item for 15.99. I added this to the cart and was charged full price for all of the items. I have bought many items in the past from them but this time it seems line a huge scam! There is no customer service. Just a chat bot that does not answer any questions or provide any support! Very disgusted with their deceiving practices!!

      Shapermint

      Date: 07/17/2025

      We’re sorry for the confusion and frustration, Shirley. We’ve replied to your email requesting more details about the charges so we can look into this further. If you need immediate help, feel free to reach us at [email protected].

    • Rob B

      Date: 07/09/2025

      Rob B

      Date: 07/09/2025

      If I could leave a negative number review, I would. I ordered apparel from Shapermint and they sent me the wrong size. After dealing with their Robot AI Chat, I was asked to complete a Return Process but the return process did not have any apparel in my size available. I was so frustrated that I wound up emailing 5x them but still got an automated response. This whole automated reponse without having any phone number for their site is unacceptable. They are the worst when it comes to customer service and I will never use them again.

      Shapermint

      Date: 07/13/2025

      We’re sorry for the frustration and inconvenience, Rob. An exchange for the correct size has already been placed. If you have any further questions or need assistance, please don’t hesitate to reach us at [email protected].

    • Laura G

      Date: 07/08/2025

      Laura G

      Date: 07/08/2025

      Ordered 3 products on June 13th with estimated June 29th delivery. June 26th was told one item was out of stock and the only option given was to order a different colour not to get a refund. The current delivery status is “reestimating”. I tried to cancel the order but cannot as it has been “processed”. No ability to speak to a person, and the on line chat just takes you in circles. I want a refund and have no idea how to go about getting my money back.

      Shapermint

      Date: 07/13/2025

      We’re sorry for the delay and confusion, Laura. Your order was delivered on July 12, and a shipping confirmation email has been sent. If you still need assistance or have questions about a refund, please contact us at [email protected]—we’re here to help.

    • Nora W

      Date: 07/07/2025

      Nora W

      Date: 07/07/2025

      I purchased something from this company over 1 month ago and still haven’t received it. I’ve reached out to them several times and the only response is “ It will arrive 6/20”. Today is 7/7 I’ve asked for a refund and have been told the refund cannot be issued because the order has been processed.

      Shapermint

      Date: 07/09/2025

      We’re sorry for the delay and inconvenience, Nora. A replacement order has been shipped, and we've sent you an email with the details. For any further help, please contact us at [email protected].

    • Heather G

      Date: 07/05/2025

      Heather G

      Date: 07/05/2025

      I ordered some bras to try and did not realize they sneakily added in next to one of the item names on my receipt 'subscribe every three months'. Like who needs a duplicate bra every 3 months? I reached out to them three times with no response. When I returned the 'subscription' bra, they charged me a $6 fee. I have still yet to hear anything back from their support team but someone there took the time to respond to my credit card company regarding the dispute in order to make it my fault. NOT to mention, the bras are not even comfortable.

      Shapermint

      Date: 07/09/2025

      We're sorry for the confusion and lack of timely response, Heather. Your autoship membership was canceled on June 13, 2025, and we've sent you an email with more details. The dispute is still in progress, and we're here to help—please feel free to reach out to [email protected].

    • Yolanda F

      Date: 07/04/2025

      Yolanda F

      Date: 07/04/2025

      WHERE IS MY MAY 13TH ORDER?? As others have stated, no help from anyone including "Rachel Mint" chat bot. Why did you charge the $4.99 membership fee when I did not request? More importantly, I have not received my order. Just a couple of years ago, when I placed an order, I received it. What happened. Please send me the order I placed on May 13, 2025!!

      Shapermint

      Date: 07/09/2025

      We’re sorry for the inconvenience and confusion, Yolanda. Your membership has been canceled as of today, and we've refunded both the order (which went out of stock) and the membership charges. If you need further help, please contact us at [email protected].

    • Yolanda O

      Date: 06/30/2025

      Yolanda O

      Date: 06/30/2025

      I placed an order five days ago and I’m still waiting for shipping information or tracking number. No human being or customer service agent available whatsoever everything is through chat robot. They’re telling me to wait 24 to 48 hours for a response. Absolutely unacceptable. Horrible customer service shitty company. what a scam. Stay away!!!

      Shapermint

      Date: 07/03/2025

      We’re sorry for the delay and frustration, Yolanda. Your order was delivered on July 2, 2025. If you have any other concerns or need help, please reach out to us at [email protected]—we’re here to assist you.

    • Lynne L

      Date: 06/28/2025

      Lynne L

      Date: 06/28/2025

      ONLINE FRAUD. BEWARE- I did not buy anything from them, just scrolled on an ad on Facebook. Suddenly I get an email saying I’m subscribed to a monthly club, have 5 credits and they charged my credit card $4.99. How did they access my credit card number? Like many others here- no number to call- just a virtual assistant informing me I have to create an account to cancel my subscription. This is FRAUD- and they need to be prosecuted

      Shapermint

      Date: 06/30/2025

      We’re truly sorry for the concern this has caused, Lynne. Your subscription has been canceled today, and we’ve ensured no further charges will occur. If you have any questions or need support, please contact us at [email protected].

    • Linda M

      Date: 06/26/2025

      Linda M

      Date: 06/26/2025

      Terrible online Company. I purchased a bra in May. then in June I seen a charge for $4.99..I later learned that this was a membership fee that i had no knowledge of or signed up for. I tried calling and could not get through to a human. No help. I tried chat online with a robot not helping at all. I tried Email, messenger. all robots. No Human. This is a deceptive business with poor business practice. I never signed up for a membership, yet they charge me and tell me they signed me up. Total theft with my credit card!

      Shapermint

      Date: 06/30/2025

      We’re sorry for the confusion and frustration this caused, Linda. Your membership was canceled on June 25, 2025, and no further charges will be made. For any additional help, please reach out to us at [email protected].

    Shapermint is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.