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Business Profile

Online Shopping

Clip-On Express

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a repair to my clip-on sunglasses under warranty on 10/24/23; I was contacted promptly with a shipping label to send them in for repair. It is now 8 weeks later and I have not received my repaired clip-ons. I received a notice on 12/4/23 that a shipping label had been created, but the item has still not been received or shipped. I have contacted the business at least twice for updates, and gotten no response. All I want is my repaired clip-ons! It is ridiculous that it should take this long and that the company ignores communication from customers. This is the second time I have had to file a complaint against them; they did the exact same thing when I placed my initial order. Please just repair my clip-ons and mail them!

    Business Response

    Date: 01/08/2024

    The clip-on was repaired, shipped and delivered by **** on 1/2/2023. Link to the tracking information: ********************************************************************************. We apologize for the longer than expected turnaround.

    Customer Answer

    Date: 01/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an order on October 3rd, with expected delivery date in 3 to 4 weeks. I have now been waiting 4 weeks. In the interim, I have tried to reach out to the company twice (with a third time tonight) by email after seeing other complaints here. No response.I also attempted to call them on the phone number listed for them in *********, **************. When I call this number, I receive a recording that the number is no longer in service.Based upon a complaint I read here, I agree that CliponExpress is fraudulently collecting money without filling orders. I would like to get a response from the company within 48 to 72 hours, that they are going to fulfill my order, and in what timeframe. If I do not hear back from them, I will end up having to challenge the charge with my credit card company, which I don't want to do because of all the hassle.

    Business Response

    Date: 11/14/2023

    Delivered by **** on 11/13. Link to tracking information - **************************************************************************************;

    Customer Answer

    Date: 11/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:10/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 29 I attempted unsuccessfully to use the ******************************* website to order sunglasses. I complained to the contact email address and was instructed to provide the information and images in an email. I subsequently received an invoice for the order, which I paid.It has been 4 weeks without receiving the ordered sunglasses. I believe CliponExpress is fraudulently collecting money without filling orders.

    Business Response

    Date: 10/09/2023

    The order was delivered by **** on 10/5 - ********************************************************************************.

  • Initial Complaint

    Date:09/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 20th, I placed an online order with CLIPONEXPRESS.COM LLC. I purchasedcustom clip-ons for my new eyeglasses. As part of this order, I pay a surcharge of $8.10 for Priority **** ********************* Ten business days is calculatedas July 10th for delivery. [See my receipt for $52.10] On July 27th, I received an email stating that my order was complete. Please note, it had not shipped yet. [See Completion email]I was very pleased when on July 28, I received an email from Stamps.com on behalfof Cliponexpress indicatingthat CliponExpress has shipped a package to me. This included the tracking number:9400111206203244999879.On August 1, I checked on the status of the shipment and discovered that the link stated: "A shipping label has been prepared for your item at 7:48 pm on July 27, 2023 in LAS VEGAS, ** *****. **** does not have the package yet; contact the shipper or shipping partner with any inquiries"On August 1, I contacted the vendor and asked when the product would ship. [Shipping inquiry attached]On August 17, the shipping status was unchanged, and the vendor had not responded to my August 1 email.

    Business Response

    Date: 10/23/2023

    The customer disputed the charge and the funds were fully refunded.

    Customer Answer

    Date: 10/24/2023

    I accept the businesses response.  My credit card was able to reverse the charge after some deceptions by the business.

    I am ok closing this, but think my complaint about them is factual.

    Customer Answer

    Date: 10/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Consumer
    Most Recent Message
    Date Sent: 10/24/2023 6:57:40 AM

    I accept the businesses response.  My credit card was able to reverse the charge after some deceptions by the business.

    I am ok closing this, but think my complaint about them is factual.



    Sincerely,

    ***************************

  • Initial Complaint

    Date:08/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from this company on 6/27/23 order # *****, and paid extra for Priority, Shipping 6 to 8 business days. According to the website, a shipping label was created on 7/24/23, almost a month AFTER I purchased the sunglasses. I needed them for a drive on 8/1/23 (tomorrow). My order is marked complete and has been for a week. There is no information on the tracking number in my profile.I sent an email to the company 10 days ago and have heard nothing. There has been no communication regarding the order, or it's status, from the company. The phone number seems to be a personal cell phone. When I call, I get a message "The party you are calling can't be reached". There's no response to email and I'm not able to contact via phone. I would like to have the full purchase price of $52.10 refunded.

    Business Response

    Date: 08/16/2023

    Refunded the full amount of the purchase.

    Customer Answer

    Date: 08/17/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:08/02/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/10/23 I paid $57.10 on [Order #*****] (July 10, 2023) for a pair on sunglasses, I paid extra to have them shipped faster than normal. Since then I have received no response to any of my emails and they have not shipped my purchase although they took my money on the 10th. They have essentially stolen my money.

    Business Response

    Date: 08/02/2023

    The order was delivered on 8/1/2023 by ***** Link to the tracking information - ********************************************************************************.

    Customer Answer

    Date: 08/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/18/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for sunglasses on May 30, 2023 (order #*****), and my credit card was immediately charged, with a promise to deliver within one month. Over a month later, hearing nothing from the company, I repeatedly tried to contact them about the status of my order, with no response. I then checked BBB and discovered that many prior customers have had similar experiences. The company appears to be a sham to steal from unsuspecting consumers.

    Business Response

    Date: 08/01/2023

    Delivered by **** on 7/24/2023 - ********************************************************************************.

  • Initial Complaint

    Date:07/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (order # *****) for two pairs of clip on sunglasses on April 15, 2023, and paid for first class shipping (2-3 weeks). The cost of the sunglasses was $70.20, and the shipping was $4.24, for a total of $74.44. I received a confirmation email from the company on the same day, with all details correct, and a statement that the order was being processed. My credit card was charged for the amount on April 17th. Documentation of the above is attached.Now, 3 months later, I have not received my order, nor have I heard anything further from the company. I submitted an order status inquiry in late May or early June, and did not hear anything back, not even an automated reply.I would like the order to be fulfilled and delivered promptly. If it is not, I would like a full refund.

    Business Response

    Date: 08/01/2023

    Delivered by **** on 7/24/2023. Tracking number 9400111206203206223738 - ********************************************************************************.

    Customer Answer

    Date: 08/02/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    From: **********
    Date: Tue, Aug 1, 2023 at 5:48 PM
    Subject: Response to BBB communication
    To: <***********************************>


    Hello,

     

    Im writing to let you know that the company about which I filed the complaint did contact me, and resolved the issue. I received an email notification from them, within days of my complaint, that my order had been filled, and I received it in the mail last week.

     

    Thanks very much for your assistance. I highly doubt I would have heard from them without your intervention.

     

    Gratefully,

    ****

  • Initial Complaint

    Date:07/10/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on May 28, 2023. See uploaded receipt. Contacted company twice by email to inquire about delay in delivery. As of this date, July 10, 2023, have not received any response back from company.

    Business Response

    Date: 07/24/2023

    Delivered by **** on 7/24/2023. Tracking number **********************.

    Customer Answer

    Date: 07/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:06/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered *************************. The company requires measurements of your glasses. I complied and ordered the Sunglasses on May 11, 2023. Original inquiries about the status met with "Sorry about the delay". On June 22nd, I asked for a refund. On June 22nd, they sent a message saying the Sunglasses shipped through **** with a tracking number. It is now June 30th and **** information still shows the package not turned over to them. This is very similar to the other complaints and I consider it scam.

    Business Response

    Date: 07/14/2023

    The order was delivered by **** on 7/1/2023. Tracking number ********************** - ********************************************************************************. However, a refund was applied due to a non fit and the customer disputing the charge after they received the order.

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