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Business Profile

Online Shopping

Clip-On Express

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order four weeks ago, I paid for 2-3 week shipping and yet I have not received my order. Absolutely NO communication from this company, Ive called multiple times and emailed but still nothing.

    Business Response

    Date: 06/26/2023

    Delivered by **** 6/26/2023. Tracking number ********************** - ********************************************************************************.

    Customer Answer

    Date: 06/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:06/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order via company's website on 4/7/2023 for two pairs of identical clip-on sunglasses. Received e-mail acknowledgment that day. Paid via credit card, and payment has been processed. Fulfillment time was to be 3-4 weeks, according to website. Followed up by both e-mail and web portal "contact us" on 5/20/2023 after I had not received my order. To date, I still have not received clip-ons, nor any response to my e-mail or my "contact us." Tried calling company (no phone number listed on website), but did ****** search, and two numbers listed went to voice mail and did not identify as the company.

    Business Response

    Date: 07/03/2023

    Delivered 7/3/2023 by ***** tracking number 9400111206203778419195 - ********************************************************************************.

    Customer Answer

    Date: 07/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/23/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of clip om sunglasses from this company on February 6, 2023. I received a thank you for your order email in February 6< 2023 with an assigned order number of *****. Tracking my order on the website has listed the status of my order as processing. It is now Mat 23, 2023. I have attempted to contact this company through the web site contact service and to the info@cliponexpress. com email address. I have also tried calling every phone number i can find listed without success. I paid through my PayPal account and they have accepted that payment. There has been no contact or information from this company other than the Thank you for your order correspondence.

    Business Response

    Date: 06/26/2023

    Delivered by **** 6/26/2023 - ********************************************************************************.

  • Initial Complaint

    Date:05/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered clip one on April 23rd. I got a confirmation email for the order for $49. There has been no communication. Ive inquired the order status via email two times and have heard nothing. Should have checked with BBB first!

    Business Response

    Date: 05/06/2023

    Delivered by **** on 5/5/2023. Tracking number 9400111206203181429880.

  • Initial Complaint

    Date:03/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Online purchase made, information sent Jan 31-$98.20 USD-ORDER 30695-payment made via direct debit to US bank account -Feb 9-email received indicating one picture was missing. Email sent with missing image and email acknowledging receipt of the image was received -Week of March 20-sent a request for update on order status 3 times. -March 24 received notification and tracking number for order, indicating it was shipped. Tracking number-LV461699216US -the status has remained as "processing" all week. -at this point, would like a full refund, the order has taken too long, communication is not trusted and customer service is nonexistent -can send copies of email correspondence if required.

    Business Response

    Date: 04/14/2023

    Delivered 4/13 - ***********************************************************************

  • Initial Complaint

    Date:03/14/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on 01/30/23 for $47.10. Received only one single email as my receipt. Contacted them about a month later thru their website and have not received a response. I would like my money back if I am not going to receive my clip ons. Order #*****

    Business Response

    Date: 03/28/2023

    Delivered by **** on 3/24/2023. Tracking number 9400111206203931584739.

  • Initial Complaint

    Date:02/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for clip ons on November 13, 2022 (#*****) with an estimated delivery of 6-8 business days (I paid for priority shipping). It is now almost 3 months later and ZERO communication from the company on the status of my order, even though I've emailed them asking for some update. Please just give me my money back if you're not going to ship out my order.

    Business Response

    Date: 02/16/2023

    The order was delivered on 2/9/2023 by ***** Tracking number 9400111206203922024626, link to the tracking information: ********************************************************************************.

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 11/28/22 $57.10 Clip on Sunglasses Never received item. Sent email, never contacted.I would like a full refund!

  • Initial Complaint

    Date:01/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Dec 21, 2022 in the amount of $57.10 (order # *****). I paid extra for expedited shipping within 6-8 business days but I have yet to receive my order, I sent a message through their website asking about the status of my order, but have not received a response. They do not list a phone number on their website. A call to the phone number listed on the BBB site was not answered. I would like a full refund

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of clip on sunglasses from Clip On Express on October 21st for $39.00. On my receipt, they gave me an estimated arrival date of 3-4 weeks.I messaged them 5 weeks later asking for a status update and on November 28th I received the reply "Your order will ship out by 12/1."The following week I wrote them another message asking to confirm that the sunglasses had been sent out. I didn't receive a response.I waited again until December 16th, and wrote them a more forceful message asking what was going on, and received an email from stamps.com saying "This message was sent to you at the request of Clip On Express, to notify you that they have shipped a package to you". The estimated delivery was 3 days, but if I go to the tracking information it still says today (December 30th) "Shipping label created, **** awaiting item".Looking online, there are plenty of complaints from others who are in similar positions. At this point I've lost confidence that Clip On Express will ever ship me my product and just want my $39 refunded.

    Business Response

    Date: 01/07/2023

    Delivered 1/6/2023. We apologize for the longer than expected turnaround and any inconvenience.

    Customer Answer

    Date: 01/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

     

    From: *****************************
    Date: Sat, Jan 7, 2023 at 9:11 PM
    Subject: Complaint with ID ******** Resolved
    To: BBB

     

    As stated in the company's reply, the product I never received recently came in the mail, and I'm happy to mark my complaint as resolved as a result.

    My complaint ID is 18661789.

    Thanks
    Tess

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