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Business Profile

Survival Supplies

Patriot Wholesale Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received over 130 Emails from this company and I want them to stop, they never get to my Email inbox. They are stopped by Net Gear Armor total protection nothing gets through them.But every SPAM Email is recorded by the program, and when I dump the old ones in a month there's many more.

  • Initial Complaint

    Date:04/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company continues to send SPAM email despite me submitting multiple 'unsubscribe from all communication requests'. I want my information removed and I do not want any emails from this company or any of its affiliates.

  • Initial Complaint

    Date:03/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They send constant junk email, I would advise never give this company any business. All they do is sell your information and email you constant junk. Ive told them several times to stop emailing me emails. Ive unsubscribed from them in every kind of way several times, Ive put them in junk emails I have even tried blocking them and still to this day they send me probably at least two emails every single day

  • Initial Complaint

    Date:03/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has emailed me countless times over the years and I have removed myself from their garbage email list probably around 50 times now. They continue to email me, and even yesterday I had to unsubscribe twice. I would like to be taken off their email list for good

  • Initial Complaint

    Date:01/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It is impossible to unsubscribe from this Patriots Wholesale Club mailing list. I've tried many times. They continue to spam me. The latest email tells me my "concealed carry license" is all ready for me. This is typical - they seem to prey on people sucked into end-of-the-world nonsense they see on ********* Other offers include food rations for doomsday, etc. I suspect that they are affiliated with something called **********************, as emails with a similar style and content from them began arriving at about the same time as the Patriots Wholesale ******************* started.These people need to go away.

    Customer Answer

    Date: 01/06/2025

    The emails continue. Several per day.

    Customer Answer

    Date: 01/06/2025

    You have my contact phone number listed incorrectly. I'm at **************. Thank you.

    Business Response

    Date: 01/21/2025

    Hello,
    Thank you for contacting us about this matter. We apologize that you have not been able to get the emails to stop. I escalated this issue to our IT team and they manually unsubscribed you from our marketing database. Please allow ***** hours for this change to go in to effect. If you continue receiving emails from us  after this time please contact us. We take this matter very seriously and want to make sure the issue is resolved. 

    Thank you,
    ******* *.
    Customer Service Manager

    Customer Answer

    Date: 01/21/2025

     

    I have received emails from ************************ since receiving your notification that they had made a statement to you. As it has not been a full 48 hours since their response, I will wait and see if those emails cease as they promise. However, I have reason to believe that

    *********************************

    and

    *************

    are aliases of this business. Their emails are definitely similar in tone, style, and content. I would hope that you would investigate them as well.

     

    Customer Answer

    Date: 01/21/2025

     
    Complaint: 22752793

    I am rejecting this response because: 

    I have received emails from ************************ since receiving your notification that they had made a statement to you. As it has not been a full 48 hours since their response, I will wait and see if those emails cease as they promise. However, I have reason to believe that

    *********************************

    and

    *************

    are aliases of this business. Their emails are definitely similar in tone, style, and content. I would hope that you would investigate them as well.

     



    Sincerely,

    ***** ********

  • Initial Complaint

    Date:01/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to unsubscribe at least 10 times in the past 2 years. After following the manage subscriptions link, there is an option to never email me again or unsubscribe me from all my current email lists. I have done both - but still receive many emails. On December 2, I emailed the company explaining the problem and they replied, saying I had been manually removed. I continue receiving several emails per week. I wrote to them twice more (December 12 and December 16) asking to be removed, but have not received a response from those emails. I also continue to follow the manage subscriptions link and choose to no longer receive emails. This has gone on long enough! I have never experienced this from any other company before. I will continue to keep records and escalate further if needed.

  • Initial Complaint

    Date:11/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered stun guns x2 through patriot web site paid fees got a receipt for payment but no confirmation email nor am I able to contact seller. I called the patriot office and was told I had to contact seller which as I told the agent at patriot they are not answering any of the numbers provided for the My Crisis Gear.

  • Initial Complaint

    Date:09/25/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being spammed by this company, in spite of never having signed up for its ridiculous garbage emails. I have repeatedly unsubscribed; having made the error of believing them to planning to honor my request. Clearly all I did was confirm the validity of my email address to continue to send me more spam emails. I want all communication to cease and desist immediately.

  • Initial Complaint

    Date:09/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated attempts to unsubscribe from PatriotWholesaleClub emails are unsuccessful. And I mean years of trying.

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 4th 2024 of some Lazer lights and stun guns when I checked my credit card statement it shows a membership cost of ***** and a recurring payment for ***** each month on the 4th both may and June . I didn't want a membership and think what happened was on their website when I thought I was completing the order and clicked on what was only part of bar on the bottom of the website which you could not read but was the only way to exit the website I think it was done on purpose so you could not see what you were clicking on. And also their product is cheaply made not worth the money

    Business Response

    Date: 06/15/2024

    Hi thank you for reaching out to us about this issue. I did review your account and issued a refund of all charges made to you. The refund total is $346.86. I did not find any other charges on this account. Depending on your financial institution, it may take 7-10 business days for your refund to process. I have also cancelled the membership on your account so there will not be any further charges to you. You do not have to return any of the items that you received from us. Those are yours to keep. We do apologize for any inconvenience. Let me know if you have any questions. 

    Thank you,

    *****************************

    Customer Answer

    Date: 06/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Business Response

    Date: 07/17/2024

    Hi ****************,
    Thank you for contacting us. When I refunded your membership charges last month the system was supposed to automatically cancel the membership and that did not happen. That is my mistake. I have refunded the $14.97 back to your account and cancelled the membership. Please check your email when you have a moment for confirmation. If you don't receive an email, please let me know. I sincerely apologize for the inconvenience. 

Patriot Wholesale Club is NOT a BBB Accredited Business.

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