Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date was November 27,2023 ordering 3 books as they advertised.Waited till now, just in case the books needed to be printed.But as of January 15,2024, still NOTHING.No explanation or message. Seems like this company has tons of issues. I don't care about any books NOW. , I'm so done with companies lies.I want total amount of money spent ***** and never received books, CREDIT back to my CARD,Like now, please.

  Customer Answer

  Date: 02/14/2024

  Thanks for trying.   I guess another rip off company.  Tricky using word "Patriot " hide behind

  Thanks again.

  ***************************

  Business Response

  Date: 02/22/2024

  Hello,
  We do apologize for any inconvenience. Please accept my apologies for the late response as we were unable to locate any account information for you. I would be happy to assist you in any way I can to come to a resolution for you. Unfortunately we do not have any information provided that would assist us in locating an account for you. Can you please respond back with at least your name and email so we can search our records for this order? We value all of our customers and take this issue very seriously. We want to do everything we can to prioritize this issue and come to a resolution. 
  
  Thank you,
  
  *****************************

  Business Response

  Date: 02/22/2024

  Hello,
  After I responded to message I was able to locate an account for this customer and issue the refund requested of $95.99. Please allow 7-10 business days for that refund to process. You can contact us if you need further assistance. 
  
  Thank you. 

  Customer Answer

  Date: 03/09/2024

  Dear BBB,

  Thanks for all your work.  I appreciate your time trying to resolve this issue.  I haven't heard either from them, but to my  surprise I got a bare respond 2 weeks ago that they refunded my 3 purchases to my credit card.  And I checked my credit card, & did see the credit back.

  Good Deal after 4 months.   I haven't of course seen anymore ads for them.  Yeah!!!!

  Thanks again so very much,

  ************************;

   

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a shirt from their website over a year ago. NOTHING about a membership. I am being charged ***** every month and there is no way to stop it. You call to cancel and it goes to voicemail. There is no option on there website and there is nothing about a membership listed anywhere.

• Initial Complaint

  Date:09/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieve multiple emails per week and try to unsubscribe by clicking the unsubscribe link, but months later and many attempts and I still get emails.

  Business Response

  Date: 10/02/2023

  Hi ********,
  We apologize that you are still receiving emails from ** and that the unsubscribe option was ineffective. I tried contacting you by phone but there was no answer and your voicemail was full. I just wanted to let you know that I manually unsubscribed your email from our database and also removed you from our affiliate partners email list as well. This should take care of you receiving anything further from us. Please allow ***** hours for this change to go into effect. If you have any further issues or any additional email addresses that need to be removed, please contact me directly at **************. Again, we apologize for any inconvenience this caused. 
  
  Thank you,
  
  ******************
  CSR Manager
  **************

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 books plus shipping from them on Jan 5 2022.The used my credit card and have been charging me for a membership fee of $14.97 ever since.I was not made aware of this at all, not then, not ever.I never received a text or email from them ever.That now adds up to $239.52 that they have STOLEN from me.They should be prosecuted.It is deceptive and the membership is WORTHLESS.

  Business Response

  Date: 08/15/2023

  Hello,
  I have researched the order history with **************** and it shows he signed up for a free 60-day trial of our Ready Network Membership when he made a purchase for Emergency Sleeping Bags. As our terms and conditions explain, if you do not cancel the trial within the 60 day period, the membership will be automatically billed $14.97 per month until cancelled. We understand that the customer did not realize this at the time. I contacted **************** and explained to him that we did cancel the membership and refund all of the charges he incurred during this time. The total we refunded back was $284.43. Depending on his financial institution it may take **** business days for that refund to process. I reassured him that the membership was cancelled and he will no longer be charged. He was pleased with the resolution. Please let me know if there is anything else I can do to assist further.
  
  Thank you,
  

  ******************
  CSR Manager
  **************
  ******************************** 

  Customer Answer

  Date: 08/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, like many others, have ordered a free item and then been charged for a membership fee that I did not request.The main purpose of his group Patriot Wholesale Club is to gather email addresses and then spam people with propaganda. I suspect they are ******* Operatives. They list their address as **************************************************************, Im pretty sure it is fake. Next door to the **************************? - I dont think so. There are three other businesses in that building. None are named anything similar to patriot wholesale club. Other groups claim to have addresses in ********** ****. - fake again.In their response to several complaints, they claim that the item ordered is from an affiliate . Yes, the item they sell is just to get your email address. They then share your address with other similar groups.I now get spammed by several similar groups:************************************** *************************** One message is titled : Digital Dollar PWC - address: Patriot Brands LLC ****************, PMB 788, Rincn ** ***** (non-existent)*************************** ************************** *************************** ************************** I am quite certain that the main objective of all these groups is to gather email addresses and later use them to spam us with propaganda. I now get messages with all kinds of conspiracy theories. They sound like they are from far-right extremist groups. Political messages designed to scare people and create division within our country.If you click anything in the message, they have your email address.if you click Unsubscribe they have your email address - and will share it with others.One note, if you do click on one of their news messages, they use that topic to continue to target you with similar information. Same information that was used in the 2016 presidential election. (And yes, ****** DID make efforts to interfere with that election.)note: I have removed code from their hyperlinks that would identify me

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 9, 2022, I purchased a survivor kit from the aforementioned company. I never received anything. Never received a response to my emails. Never received my money back. Nothing totally ignored me.

  Business Response

  Date: 06/03/2023

  Hi *****,
  I apologize for the inconvenience. Our records indicate that you have never placed an order with our company Patriot Wholesale Club. I did some research and found that the charge came from one of our affiliate partners Survivor Family. We do not have access to any of their customer account information. I have included the contact information for this business below. Please contact them at your earliest convenience and I am confident that they will be able to further assist you and resolve this issue. If there is anything else I can help you with please let me know. In the meantime I have removed your email from our email marketing list and that will remove you from our any affiliate marketing as well. 
  
  Affiliate Contact Information:
  
  Survivor Family
  **************
  ************************** 
  
  Thank you,
  
  *****************************
  CSR Manager
  **************
  patriotwholesaleclub.com

  Customer Answer

  Date: 06/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, even though I did order other items from them prior and it was on their site regarding this.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Patriot Wholesale Club also advertises for other companies that sell things at a discount the way they do. So when they had a cute little mini-drone for under $10, I bit. I've ordered these kinds of things before from other vendors, so I didn't see a problem. This wasn't from PWC, though, even though the email came from their address. Later I discovered that ordering the SkyEye Drone would also sign me up for a very expensive monthly subscription that I did not want. The actual company selling the drone is called Exclusive Gadget Warehouse Directs, and their email addresses didn't work. I never received an invoice but my credit card was charged. After several emails, I was able to talk to someone on the phone and get the subscription cancelled. But there's another issue. Expecting three packages at the same time, I knew that the drone would be coming from ***********. The day after that tracking number reached my **** Informed Delivery, the entry stated that the package was stopped because the postage was COUNTERFEIT.According to the **** website, if this happens, the *********** simply considers the package "abandoned" and you don't receive what you ordered. And it's happening quite frequently. So not only am I not getting the little drone, I'm out a few dollars for this discovery. Don't bother with PWC, because while they might be legit, their third-party partners apparently aren't.

  Business Response

  Date: 05/12/2023

  Hello,
  Thank you for taking the time to inform us of this issue. We do apologize that your experience with this company was anything less than excellent. Unfortunately because this purchase was made with one of our affiliate partners, there is no way we can access your account to refund you for your purchase. I did try calling the company on your behalf to see if they would refund you, but they will only speak with the account holder. I have included the contact information for them. Please call them as soon as you can so you can get a refund for the product that you did not receive, and the subscription charge. We take this issue very seriously. We will document this and escalate to the person in charge, so they can look further into this affiliate partner and their business practices. I have added your email address to our "Do not Market" database so you will no longer receive any promotional emails from ** or any affiliate partners. Please let me know if there is anything else I can do to assist you.

  
  Affiliate Contact Information:
  Exclusive Gadget Warehouse Direct
  **************
  
  Sincerely,
  
  *****************************
  CSR Manager
  **************

• Initial Complaint

  Date:05/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to inform you of a very serious problem. the link on your page to receive a drone for only the price of shipping is an absolute scam. I ordered this drone and happily paid the **** on 4/26/23 and a couple days lateron 4/30/23 i was charged an additional fee of ***** and it signed me up to a ongoing subscription. No where on the order page did it mention this. It was later that i discovered that in tiny letters under the terms and conditions that was listed way after the order button.no one would go to the bottom of the page to find out they were gonna get screwed over . The drone is absolutely unoperational, and I will be happy to send it back completely unused Thank you for your time and quick response, ***********************

  Business Response

  Date: 05/08/2023

  Hello,
  Thank you for taking the time to notify us of this. Unfortunately the offer you took advantage of was from one of our affiliate partners and I do not have access to any of your account information, to immediately resolve this issue. I will be happy to reach out to the company on your behalf to try and get this resolved for you. Please allow ***** hours for me to gather the information I need, and to get in contact with the company. Feel free to contact me if you have any questions or concerns in the meantime. 
  
  Sincerely,
  
  *****************************
  CSR Manager
  **************

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made the mistake of ordering an item from this company. I discovered that I am being charged monthly for membership and I can't find a way to stop it.

  Business Response

  Date: 05/02/2023

  Hello,
  We have reviewed the account and determined that **************** signed up for our monthly membership when he purchased the Brave Response Holster from **. He was not aware that he was enrolled in a subscription. We value our customers and want to make sure they have the best experience possible when conducting business with **. I have cancelled the membership and refunded a total of $179.64 in subscription charges back to the customer. Depending on his financial institution it may take **** business days for the refund to appear in his account. We have reached out to **************** with these details and he is satisfied with this resolution. We do apologize for the confusion with the membership, and for any inconvenience this has caused. I would like to reassure that he will no longer be charged. Please contact ** if you need any further assistance. 
  
  Sincerely,
  

  *****************************
  CSR Manager
  **************
  

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again, this company continues to send emails with a note stating that i requested information or purchased an item from Patriotwholesaleclub.com I've complained about them spamming before and they never stop. I haven't bought an item, visited their site, or requested anything. They continually claim that these emails are from third parties.....but it clearly states that the email was sent from them. Same location, ******** *******.

  Business Response

  Date: 05/08/2023

  Hello,
  Our records indicate at some point you opted in to receive emails from Patriot Wholesale Club and from affiliate partners as well. I escalated this issue and have entered your email to our Do Not Market database. This will remove your email from our system and any affiliate partners it is associated with. Please allow ***** hours for this change to go into effect. If you have any further issues with this, feel free to contact me directly at ************** and ask for *******. We apologize for any inconvenience this has caused. 
  
  Sincerely,
  
  *****************************
  CSR Manager
  **************
  

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19971603
  
  I am rejecting this response because:
  

  I have never asked to be marketed to by this company or any of their affiliates.  Rather, this is the second time i have complained about this spam operation.  

  I would like to know which affiliate they claim i signed up for, the date of my request, and some record or data showing this.  

  The response from this company is totally false, its the second time ive been spammed by them and told i would be removed, id like proof of an order or my request to be emailed.

  Sincerely,
  
  ***************************

  Business Response

  Date: 06/09/2023

  Hi *******,
  We apologize that we were not able to offer a resolution at this time. We want to assist you the best that we can. You have never placed an order with Patriot Wholesale Club so I am limited on what I can do address your concerns. It would be very helpful if you could please provide me with the following information so I can attempt to find the company that you did business with:
  
  *Name of the company on your credit card statement 
  *Phone number next to the charge on your credit card statement
  *The amount you were charged
  *The date you were charged. 
  *Alternate email you may have used.
  
  Please feel free to give me a call to provide this information at **************.
  
  Thank you,
  
  *****************************
  CSR Manager
  Patriot Wholesale Club