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Business Profile

Survival Supplies

Patriot Wholesale Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a "free" smartwatch from an email sent by PWC. Just pay s+h, they said.I received watch in an opened box.After days of trying to get watch to even turn on,it was decided it wasn't operational.After emailing PWC at least 3 seperate times with NO reply,I put watch in a drawer.One month later my credit card was billed 67.32. I didn"t recognize the number,so I called .It says no number known.I disputed charge on my credit card.It got removed.I get another charge (same amt from same entity) the following month. I got a second charge of 39.99 which I also didn't recognize.After calling,I was told that my free smartwatch had a membership fee of 67.32 a month AND a 39.99 fee for .....? The rep told me "Look at the fine print". On What? I never got a bill of sale. Nothing.The watch still has NEVER worked. The rep from the 3999 called last night and left a message on my phone saying he'll cut the 39.99 in half. For what exactly? A non-working FREE watch???

    Business Response

    Date: 08/31/2022

    Business Response /* (1000, 5, 2022/08/01) */
    The smart watch was not purchased from Patriot Wholesale Club. We do not carry that product. Please check your bank statement to see who the charge is from.


    Consumer Response /* (3000, 7, 2022/08/02) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The email WAS from patriot wholesale club. My card has been charged 67.32 TWICE for this free watch.Plus 39.99. They NEVER answered my 3 emails i sent them to answer me.


    Business Response /* (4000, 9, 2022/08/03) */
    We do not sell that item. The email was for an affiliate offer. You need to look at your bank statement to see who the charge is from and contact them


    Consumer Response /* (2000, 11, 2022/08/04) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    PWC needs to be careful to make sure ALL of their "affiliates" are on the same page This has ruined their reputation with me.They are all scams in my book now.I had to change my credit card due to this scam.PWC is a fraud.Check the myriad complaints!!!

  • Initial Complaint

    Date:07/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order a holster on 7-4 -22 paid extra for quick shipping still have not received it

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 5, 2022/07/27) */
    We apologize for the inconvenience.

    The holster is out of stock, however, we are expecting a shipment soon at which time your order will ship immediately. You will receive an email with tracking information as soon as the item ships.

    Please feel free to call us with any questions or concerns ************


    Consumer Response /* (3000, 7, 2022/07/31) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    There has been no communication from the company to me, the charged my card knowing they were out of stock including faster delivery fee , I am going to request a credit back


    Business Response /* (4000, 9, 2022/08/02) */
    Your order has been cancelled and refunds have been processed back to your credit card. Please allow 5 - 7 business days for the refunds to show on your credit card

  • Initial Complaint

    Date:07/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-30-22 I responded to a ** ad and purchased a concealed carry holster by Brave Response for 79.97 plus shipping. On 7-1-22 my card was debted for that amount plus 1.97. Shortly after I received an email or text, (can't remember which), telling me my order would be delayed due to "high demand" and asking me not to make any complaints to any third parties as they were working hard to rectify their "problems". Have heard nothing since. I will try to find the email/text.

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 5, 2022/07/25) */
    We apologize for the inconvenience

    The Brave Response Holster is on back order, however, we are expecting a shipment within the next 7 - 10 business days at which time your order will ship immediately. If you have any questions or concerns please call us at ************ and we will be happy to help you


    Consumer Response /* (2000, 7, 2022/07/27) */
    This business has reimbursed me.

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a holster and warranty for 93.03 on 7/1/22. The money cleared my account that day .I have yet to receive the holster. I have emailed customer service 2x with absolutely no response. I would either like an order confirmation and tracking number...or a refund. I just can't believe that there has been no communication at all with the company. I can only imagine that if I have a problem with the Holster trying to get a hold of them for the warranty will be almost impossible.

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 5, 2022/07/25) */
    We apologize for the inconvenience.

    The Brave Response Holsters are on backorder, however, we are expecting a shipment in approximately 7 days at which time your order will ship immediately. You will receive and email with tracking information when the order ships.

    Thank you for your patience and understanding

    Please feel free to call us at ************ if you have any questions or concerns


    Consumer Response /* (2000, 12, 2022/08/11) */
    I have finally received the item that I ordered from the company. I'd like to close the case at this time.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 holsters from Patriot Wholesale Club on 3 July. 1 for $79.97 and another at a discount for $60.00. The money was charged to my credit card, but I never received confirmation, a tracking number or the product.

    Business Response

    Date: 08/31/2022

    Business Response /* (1000, 5, 2022/07/21) */
    We apologize for the inconvenience. The holsters are out of stock however, we are expecting a shipment soon at which time your order will ship and you will receive an email with the tracking information. Below is a copy of your purchase. Please feel free to reach out to us if you have any questions or concerns at 888-250-8113
    ******* 07/03/22 7:18am U - Brave Response Holster Right Total Apps - Fresno **** 1 --- Sale $60.00 Visa **** Success Approved AVS: Y

    *************************** 07/03/22 7:17am Brave Response Holster Right Total Apps - Fresno **** 1 --- Sale $79.97 Visa **** Success Approved AVS: Y **********

Patriot Wholesale Club is NOT a BBB Accredited Business.

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