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Business Profile

Survival Supplies

Patriot Wholesale Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Survival Supplies.

Complaints

Customer Complaints Summary

  • 68 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 16, 2022, I signed up for a free flashlight from Patriot Wholesale Club. Part of the agreement was I could cancel a $59.96 subscription fee with 14 days that I could keep the flashlight. On August 23, 2022, I canceled the subscription by calling ************. The customer service representative confirmed that I canceled the subscription within the 14 day period and that I would be refunded. The cancelation confirmation number that I was given is *****.

    Business Response

    Date: 09/21/2022

    Business Response /* (1000, 5, 2022/09/07) */
    We are unable to find an account using the name and email address you have provided. Could the account be under a different name or email address? Please feel free to call us at ************ and we will be happy to assist you

  • Initial Complaint

    Date:09/06/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has taken money out of my account through a purchase I made 2 years ago. Must be a membership fee.
    I have tried to find this company to cancel this fee. To no avail!! They have ghosted me. I would just like then to stop taking this fee from me.

    Business Response

    Date: 09/21/2022

    Business Response /* (1000, 5, 2022/09/07) */
    We are unable to find an account using the name and email address you provided. Please let us know if the account could be under a different name or email address, also, please check your bank account to confirm that the charges are from Patriot Wholesale

  • Initial Complaint

    Date:09/03/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a small shovel from them. After this purchase our credit card was charged $59.95. I did not authorize any membership & just want this refunded. This is dishonest & needs to be stopped.

    Business Response

    Date: 09/07/2022

    The small shovel was not purchased from us. Please check your statement to see who the charge is from.

    Customer Answer

    Date: 09/08/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    The email this item was offered on was from their company, just like all of the others they send out. I can send pics of the email.

    Customer Answer

    Date: 09/08/2022

    ***Document Attached***
    Email pics attached
    See Attachment/File: Screenshot_20220908-165219_Gmail.jpg

    Business Response

    Date: 09/12/2022

    The order is through one of our affiliates. Please check your credit card statement to see who the charge is from

    Customer Answer

    Date: 09/14/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    This company sends out emails pretty much daily selling things. Their business practices are very dishonest. I do not believe that they are not behind these charges.

    Business Response

    Date: 09/16/2022

    Once again, the order was placed through an affiliate company.You must call the company you purchased from to cancel and refund

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They lied said I had won never saw that , just that I could buy, why trust when the thing is a lie just sell, and that might be a bigger lie or stealing, they must not be a patriot

    Business Response

    Date: 09/21/2022

    Business Response /* (1000, 5, 2022/09/02) */
    Please let us know what item you won so we can research and assist you

  • Initial Complaint

    Date:08/25/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received an email from
    The Patriot Wholesale Club
    regarding a FREE gift. We received the gift (Dash Cam) but our credit card was charged $125.95. We never agreed to pay this - what a scam!
    We would like help with obtaining a refund. Thank you!
    Email: **********************

    Business Response

    Date: 09/05/2022

    Business Response /* (1000, 5, 2022/08/29) */
    The email was for an affiliate offer. You may have purchased from ******** usa, but please check your credit card statement to see who the charge is from and you will need to contact that company for any refunds or disputes


    Consumer Response /* (2000, 7, 2022/09/02) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I called and spoke with affiliate company. I eventually got them to agree to a refund. However, BUYER BEWARE to all folks receiving Patriot Wholesale Club emails. It is very deceitful. You think you are getting a free item - but according to this affiliate, we had agreed to a monthly delivery with a NO REFUND POLICY. I do want to make clear to Patriot Wholesale that we no longer want ANY SHIPMENTS of any sort. We are not agreeing to any monthly charges of any sort.
    Our email: **********************
    THANK YOU!

  • Initial Complaint

    Date:08/24/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email for a free survival lighter (just pay s&h). When the order was placed (08/13/22), there was an initial charge of $6.95 from *******************. There was a second charge on the same day, for $3.95, for which I have no idea what that was for, from ****************. That was applied when the charge for $6.95 was applied.
    Around 08/19/22, there was a second charge from the same ******************* for $76.68. Another charge for $20 was also applied from "R P*Support our POL", which appears to be a scam company.
    I have emailed the company twice with regards to the $76.68. Once on 08/18/22 and then again on 08/22/22 and have not received a response from either communication. At this point, I would like a refund for the $76.68. The other smaller charges I am willing to let go.

    Business Response

    Date: 09/03/2022

    Business Response /* (1000, 5, 2022/08/25) */
    We do not sell the items you are descibing in your complaint. You must have purchased the item from an affilatel offer. Please check your bank statement and reach out to the company that charged you


    Consumer Response /* (3000, 7, 2022/08/26) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The marketing email that was sent, advertising the lighter, lists the contact email as *******@patriotwholesaleclub. If this is the email address listed as a contact email, then wouldn't the company be Patriot Wholesale Club?


    Business Response /* (4000, 10, 2022/08/29) */
    when you click on the link it takes you to an affilate page. Below is the url for the company that you purchased the item from. You will need to contact them regarding the purchase of the product


    https://www.**********************.com/staging/lighter/instantshop/v1/?affid=7&c1=8929&c2=508800425&c3=081622CampLifeam&click_id=********************************


    Consumer Response /* (2000, 12, 2022/08/30) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Will reach out to the affiliate and attempt resolution through them.

  • Initial Complaint

    Date:08/07/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 3, 2022 I paid The Patriot Wholesale Club $7.97 for a stun gun. They represented the stun gun was free, just pay for shipping which I'm assuming was the $7.97 charge. On August 5, 2022 they charged my card for $59.96 which I'm assuming is the actual cost of the stun gun. I emailed their customer support the same day asking what the $59.96 charge was for, saying I noticed the order mentions "product bundle". I said I only ordered the one stun gun at the advertised price of $7.97 and would return any other items they sent me. I have yet to receive any items from them. Seeing all the other complaints against this company, I now do not want any products from them and just want a refund of both the $7.97 and $59.96 charges. They sent another email saying I'd opened an account with ****************************** - all I had to do was activate it - I did not activate that account.

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 5, 2022/08/09) */
    Per our records, there is no order associated with the name or email address you have provided. Could the order be under a different name or email address? Please also check your bank statement to see who the charge is from. You may have received and email from us advertising an affiliate offer


    Consumer Response /* (3000, 7, 2022/08/11) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    The order number must have been legit since they refunded my money using it. Refund was very prompt, probably because I got BBB involved. Thanks BBB!

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am mute/disabled and cannot talk on the phone. They will not respond to me by email or text on my phone.

    I have been trying to cancel a membership for a year.

    I have sent multiple emails with no response. Please help me cancel and get a refund from these scammers who prey on disabled people.

    Business Response

    Date: 09/04/2022

    Business Response /* (1000, 5, 2022/08/09) */
    Your membership has been cancelled and refunds have been processed back to your credit card. Please allow 5 - 7 business days for the refunds to show on your credit card

  • Initial Complaint

    Date:08/03/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 17, 2022 I ordered a waterproof lighter, order #*********. They advertised the item was free with me paying only the shipping of $7.95. There was nowhere on the site that said I would pay anything more than the shipping fee, the company was giving out free waterproof lighters from, I think, overstock that they found. They advertised the waterproof lighter as being free. I have not received the waterproof lighter, and today, August 3, 2022 I have been charged for $68.89. I did not authorize this charge and there was never anything said, written, or otherwise that there would be any charge other than the $7.95 for shipping. I would like the shipping fee of $7.95 and the $68.89 that was charged to my credit card refunded. The item was never received and I never agreed to the $68.89. Below is a copy of the email they sent on confirming the order of the waterproof lighter. It wouldn't let me save the email and then upload it to send to you.


    1 of 86
    Re: Order Confirmation #*********
    Inbox

    ***** **** <********@gmail.com>
    8:26 PM (1 minute ago)
    to me


    On Sun, Jul 17, 2022, 9:23 AM *******@*******************.com <*******@*******************.com> wrote:


    Order Confirmation
    Order Number: *********
    Ordered On: 07/17/2022 10:22am

    Bill to
    ***** ****
    **************************************
    United States

    Ship to
    ***** ****
    ****************************************************
    Items in Your Order




    Waterproof Lighter VM1 - Visa





    Order Total:
    $7.95



    Business Response

    Date: 09/04/2022

    Business Response /* (1000, 5, 2022/08/05) */
    The order is not from our company.. You will need to reach out to support@*******************.com to cancel and get a refund because the purchase was through their company


    Consumer Response /* (3000, 7, 2022/08/09) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    They are the company that opens the door for all these other companies. This company is the only one I gave my Credit card información and they are the advertisors of the items and shipping. They made money on this, so are responsable for who has my Credit card info. You go to Patriot Wholesale Internet site to buy from. They are responsable for who they give my card info to. If they were legitimate, there would be no small print. Everything comes from their Internet page. I called the business they gave my Credit card info to and they will not refund my money.


    Business Response /* (4000, 9, 2022/08/10) */
    We do advertise for different companies. but when you click on the link we provide it takes you to the site from a different company and the purchase is made through that company. We cannot refund for a different company.

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on or about 7/21/22 i ordered a brave response holster for 79.97+5.97=85.94..on or about 7/25/22 it was deducted from my account...i have not recieved any feed back or comf #..order # track# or the product...please respond...finish this transaction or give a refund..asap

    Business Response

    Date: 09/02/2022

    Business Response /* (1000, 5, 2022/08/01) */
    We apologize for the inconvenience.

    The holster is on back order, however, we are expecting a shipment soon at which time your order will ship immediately. You will receive an email with tracking information when the order ships.

    Thank you for your patience and understanding

Patriot Wholesale Club is NOT a BBB Accredited Business.

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