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Customer Review Ratings
1.09/5 stars
Average of 122 Customer Reviews
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Review fromKatherine B
Date: 11/16/2024
1 starCox customer service is atrocious! They will continue to give you the runaround and will send technicians after technicians so they can make money. Their service sucks and is supposed to be the “fastest” when it clearly isn’t. Stay clear of their technician Joe who will talk down to you in a condescending tone. We asked him to leave since he was rude and was not going to help us with our problem.Review fromRyan A
Date: 11/15/2024
1 starRyan A
Date: 11/15/2024
They are the exclusive cable internet provider in my area and it should be a violation of antitrust. Have no idea how its allowed for any company to be the only option. Their service is criminal. Im so disappointed that they can get away with this.Cox Communications Las Vegas
Date: 11/21/2024
Dear Ryan
********:
Cox
Communications (Cox) is in receipt of your complaint filed through the Better
Business Bureau. Let me begin by thanking you for allowing us the opportunity
to serve you. We thank you for bringing your concerns to our attention. Doing
so allows us to improve the quality of the service we provide to our customers.
We have
reached out to you to address your concerns, however, our attempts to reach you
have been unsuccessful. Once we are able to speak with you and verify your
account, we can address your concerns and provide a successful resolution.
If you have
any questions or concerns regarding your account, please contact our Customer
Service department at 1-800-234-3993.
Best Regards,
COX - West
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The Executive Escalations TeamReview fromSean O
Date: 11/12/2024
1 starSean O
Date: 11/12/2024
By far the worst Internet company to use. They add expenses to your bill for no reason refused payment then suspended my service AFTER HOURS. When I contact them about A MOBILE BILL THEY REFUSED TO TAKE PAYMENT FOR. AND NOW I HAVE LATE FEES AND THEY CUT OF MY HOME WIFI. This company is terrible and if you have ANY other options take that... I would rather use my Mobil hot spot then use COX .Cox Communications Las Vegas
Date: 12/03/2024
Dear Sean ******,
Cox Communications (Cox) is in receipt of your complaint
filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the
opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so
allows us to improve the quality of the
service we provide to our customers.
We have reached out to you to address your concerns,
however, our attempts to reach you have
been unsuccessful. Once we are able to speak with you and
verify your account, we can address
your concerns and provide a successful resolution.
If you have any questions or concerns regarding your
account, please contact our Customer
Service department at 800.234.3993.
Best Regards,
COX - California
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The Executive Escalations TeamReview fromRuss O
Date: 10/25/2024
1 starworst service of any product ever made. especially since cox advertises they are best 5g service. my internet is out EVERY DAY from 2 to 4hrs of no tv. then they want 75 dollars to send a tech to my home to fix a problem cox created. also they won't ajust my bill to compensate not having service for over 60hrs a month!Review fromJennifer B
Date: 10/12/2024
1 starJennifer B
Date: 10/12/2024
It is important to start with COX is a cable company first and foremost. I only need internet service and have been paying $140 a month for 3 years. No other internet providers were servicing my apartment building until recently so I was stuck with Cox. I tried numerous times over the last 3 years to decrease my bill but because they cap wifi usage and everything in pretty much everyone's house now runs on wifi, 140 is the cheapest plan. Cox needs to stop engaging in price gouging and they need to offer internet only packages that match the market rate. I just signed up for unlimited internet service (no cap) with identical speeds to Cox and I will be paying 70 a month with another company now that they service my building. The last 3 years have been awful struggling to pay Cox and dealing with their poorly trained customer service teams. I didn't realize how badly I was affected by them until I got the new service and literally cried tears of joy because I was now able to cancel Cox. Internet has become a basic need in these times and there should be laws protecting consumers from monopoly price gouging. On top of it all, the service is no better than the others in the area so the price markup doesn't get justified no matter how you look at it.Cox Communications Las Vegas
Date: 10/16/2024
We
would like to thank the BBB for the opportunity to assist a valuable
customer. Please let me begin with an
apology for any inconvenience our customer may have experienced. It is
certainly not our intention to cause any frustration.
We have reached out to our customer to address their
concerns; however, we were unable to provide an agreed upon resolution. While this is regrettable, we did provide our customer with a gesture of good faith toward their account despite our business relationship ending.
It
is always our goal to provide our customers with exemplary customer service. As
a customer service oriented company, we know that our success largely depends
on our customers' perception of our employees, as well as our company. Once
again, we would like to apologize for the frustration that the customer has
experienced and deeply sorry we were unable to successfully resolve.
We appreciate the opportunity that the BBB has
given to us to assist our customer
Julian
Executive
Resolutions
Cox Communications, West RegionReview fromTed L
Date: 10/09/2024
2 starsTed L
Date: 10/09/2024
My Internet and TV run in excess of $200 a month. Every day at about 4 pm my Internet goes out and the TV goes blank. I have to go on the app to reset everything, which takes about an hour altogether. Customer service is disgusting and beyond useless.Cox Communications Las Vegas
Date: 10/22/2024
We
would like to thank the BBB for the opportunity to assist a valuable
customer. Please let me begin with an
apology for any inconvenience our customer may have experienced. It is
certainly not our intention to cause any frustration.
We have contacted the customer directly to
address their concerns and have provided a successful resolution.
It is always our goal to provide our customers
with exemplary customer service. As a customer service oriented company, we
know that our success largely depends on our customers' perception of our
employees, as well as our company. Once again, we would like to apologize for
the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has
given to us to assist our customer.
Executive
Resolutions
Cox Communications, West RegionCox Communications Las Vegas
Date: 10/22/2024
We
would like to thank the BBB for the opportunity to assist a valuable
customer. Please let me begin with an
apology for any inconvenience our customer may have experienced. It is
certainly not our intention to cause any frustration.
We have contacted the customer directly to
address their concerns and have provided a successful resolution.
It is always our goal to provide our customers
with exemplary customer service. As a customer service oriented company, we
know that our success largely depends on our customers' perception of our
employees, as well as our company. Once again, we would like to apologize for
the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has
given to us to assist our customer.
Executive
Resolutions
Cox Communications, West RegionReview fromLisa W
Date: 10/02/2024
1 starLisa W
Date: 10/02/2024
Cox Cable sucks. The prices are too expensive for services that are sub standard. I spent 30 minutes waiting for an agent. Leo is the only positive experience I've ever had with technical support. What are alternatives for Las Vegas?Cox Communications Las Vegas
Date: 10/07/2024
Dear Lisa *********,
Cox Communications (Cox) is in receipt of your complaint
filed through the Better Business
Bureau. Let me begin by thanking you for allowing us the
opportunity to serve you. We thank
you for bringing your concerns to our attention. Doing so
allows us to improve the quality of the
service we provide to our customers.
We have reached out to you to address your concerns,
however, our attempts to reach you have
been unsuccessful. Once we are able to speak with you and
verify your account, we can address
your concerns and provide a successful resolution.
If you have any questions or concerns regarding your
account, please contact our Customer
Service department at 800.234.3993.
Best Regards,
COX - California
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The Executive Escalations TeamReview fromnicholas k
Date: 10/02/2024
1 starHas a 1 year auto renew clause in there contract. That is not stated. They are professional scammers. I have had cox for over 10 years and that clause is something they did recently. Right when i thought they couldn't get any lower or slimierReview fromJennifer H
Date: 10/02/2024
1 starJennifer H
Date: 10/02/2024
The processes and customer service for Cox Internet are horrible. With every rep/tech/employee you talk to it's a different story (or lie?) every time.
Unfortunately they have a stronghold on high speed internet for the area and they know it so there is not a whole lot that can be done.
If & when there is a competitor available with high speed internet, I will switch and never look back - even if it costs 3X the price!Cox Communications Las Vegas
Date: 10/08/2024
Dear Jennifer ******:
Cox Communications is in receipt of your
complaint filed through the Better Business Bureau. Let me begin by thanking
you for allowing us the opportunity to serve you. We thank you for bringing
your concerns to our attention. Doing so allows us to improve the quality of
the service we provide to our customers.
Our Executive Escalation team member reached
out to you regarding your account on October 7, 2024, and have provided a
resolution for the concerns brought up in your complaint.
If you have any questions or concerns
regarding your account, please contact our Customer Service department at
1-800-234-3993.
Best Regards,
The Executive Escalations TeamReview fromPo N
Date: 09/27/2024
1 starPo N
Date: 09/27/2024
This is by far the worst internet provider I’ve ever encountered! First of all, it took them nearly two weeks just to terminate the previous tenant's internet service, even though they successfully verified my identity for the new apartment in just one day. When I called, they told me it would take a month to cancel the previous account. However, after I complained, they managed to install it the same day.
I've experienced two outages in just three weeks, causing me to miss several meetings and interfere with my remote work. Now, my second bill has arrived, and they’ve charged me $100 for an installation fee. I originally requested to pick up the equipment myself, but they insisted that wasn’t possible and forced me to schedule a technician—who merely plugged in the modem. When I contacted them about the fee, they claimed the technician changed splitters. It's absurd that the company charges customers for what seems like routine maintenance. And instead of charging the property management, they charged me for installing a splitter in the building, even though the previous tenant had service just days before me!
This company offers an overpriced service compared to other ISPs, and not only is the service worse, but they also pile on hidden fees. Try another internet provider like T-Mobile or AT&T Wireless. If I could give zero stars, I would :)Cox Communications Las Vegas
Date: 09/30/2024
We would like to thank the BBB for the opportunity to
assist a valuable customer. Please let
me begin with an apology for any inconvenience our customer may have
experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address
their concerns and have provided a successful resolution.
It is always our goal to provide our customers with
exemplary customer service. As a customer service oriented company, we know
that our success largely depends on our customers' perception of our employees,
as well as our company. Once again, we would like to apologize for the
frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given
to us to assist our customer.
Karen S.
Executive Resolutions
Cox Communications
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