Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:Good evening,,My name is ******* ****** and I have a complaint that I need to file against COURSIV. Before coming to you I have sent in requests to this company more than once for a refund. The first one they said that their would be a response within 4 business days and yet it has been over that. I went to this website due to wanting to see what this website had to offer pertaining to starting up businesses. When the price for 5.54 popped up I was hesitant, however, I figured it wasnt much so I paid and then another ad pops up and that is where I stopped, I see now that this was quite misleading. I have health issues not to mention I am on a strict budget and this money was for bills and my appointments. I go into my account and see that not only was the $5.54 deducted but also an overwhelming charge of another $49.99 a day before appt. This has put me in a financial bind due to borrowing funds to make it there (couldnt walk due to the pain). At first I had just asked to please return the $49.99 and would have let the $5.54 go, now I really want nothing to do with anything they have to offer at all. I (the same day of the 1st complaint) had shutdown everything that had anything to do with this company. The 2nd attempt was today. I just want what is rightfully mines. This company has no physical entities to communicate with at all! As I found out after finding a phone number through some relentless digging (not offered on website) the automated service immediately says to go online to email them and shuts off? Thats not right either, with all do respect to all the mislead customers and myself that may desperately need to communicate any serious concerns that just may not be able to be resolved via online especially seeing as they seem not to take this seriously and **** you off with total silence being their response. They do not make it easy to resolve any type of issues with this company. If you need anything else my # ************

  Customer Answer

  Date: 11/26/2024

  The complaint that I have filed with ************************* has been resolved through the company. Thank you so much for your support.

  Business Response

  Date: 12/03/2024

  Dear ******* ******,
  
  We sincerely regret that our previous communications did not meet your expectations. Our records show that we received your request and provided details regarding your subscription, along with the terms and conditions that were agreed to during registration. We strive to ensure transparency in our subscription model, which is designed to provide our customers with the services they request.
  
  We understand the financial strain you are experiencing, and we truly value your feedback. In response to your concerns, we have processed a refund for the $49.99 charge, and you should expect this to be credited to your account within five working days. We also want to confirm that the initial $5.54 charge was also refunded.
  
  At Coursiv, we aim to resolve any issues promptly and effectively. We understand your frustration, and we are committed to improving communication and support. If you require any further assistance or have additional questions, please do not hesitate to contact us at ********************************** We are here to help.
  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked on a link on social and apparently signed up for a subscription. I noticed a $6 charge on my card so I cancelled all my subscriptions on my phone. Then 7 days later I noticed a pending charge so I contacted the customer service to stop the charge and they instead pushed it through and said that I was not allowed a refund even though I cancelled the subscription. I noticed in other reviews that they do this to a lot of people.This company is a scam and should be shut down.

  Business Response

  Date: 11/21/2024

  Hello,
  
  Thank you for sharing your concerns. We take these matters very seriously and aim to resolve them transparently.
  
  Upon reviewing our records, we did not find any cancellation attempts associated with your account prior to the charge. It's important to note that charges would not occur if a subscription had been successfully canceled. We understand your frustration and in consideration of the circumstances, we have issued a partial refund to your account.
  
  We apologize for any confusion or inconvenience this may have caused. If you have any further questions or need additional assistance, please don't hesitate to contact our customer support. We're here to help.
  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 3 2024 I enrolled in an AI Mastery course (and ChatGPT prompt add on) at Coursiv and thought that it was going to be for a year. After doing a few bits of the course I noticed a couple of things that I was unhappy about: one that it was only for three months, and two that the course material is not what I expected and is very low quality/low ************, November the 18, 2024 I emailed Coursiv for a refund and they are refusing to do so saying that it does not meet their criteria for a refund. I'm very disappointed with this and in the future will know better than to deal with Coursiv.Also they cancelled my subscription and now I do not have access to it despite the fact that it doesn't expire for three months.

  Business Response

  Date: 11/21/2024

  Hello,
  
  Thank you for reaching out to us with your concerns. I apologize for any confusion or disappointment you've experienced with our course. 
  Our courses are designed for a 12-week period, and this information is detailed in our terms and conditions. We strive for transparency in all our communications and make it clear at the time of your purchase.
  
  Regarding the refund, we recognize the importance of customer satisfaction and have decided to make an exception in your case. According to our records, a refund has been processed, and you should see it reflected in your account according to your bank's processing times.
  
  If there's anything more we can assist you with or further concerns you'd like to address, please do not hesitate to contact us.
  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a ****! They have taken over $200 from my business bank account without any consent/autborizaton.This entity it shady and uses their @Free Trial and theircompany policies to trap people and to fraudulently take their money.! This has been going on since July 2024 ! I have tried contacting via email requesting a human contact me back via telephone. The only response I get from email is an obvious automated reply. They also are listed under ************************ and claim they are a financial service company and take their customer service seriously, what a joke. How can they state that when they are taking money from people without any access to any product or services that they claim? I have never had access or the option to use this called service that I did not ever access or utilize. After over 40 emails going back a forth with this company to date I still have NOT received the refund they promised. And the first response was they would only offer a 50% refund because of their cancellation policy. ******** company! ******** customer service!

  Business Response

  Date: 11/14/2024

  Hello,
  
  Im sorry to hear about your frustration and the negative experience you've had. We are here to help clarify the situation and address your complaints.
  
  Firstly, we would like to clarify that we do not offer a free trial for our services, as stated explicitly on our selling page. Our subscription model is based on a recurring billing cycle, and it is the customers responsibility to cancel the subscription if they no longer wish to use our services. This is clearly explained before users subscribe to our services. The subscription terms also explained in Terms and Conditions, that users accept. The user can find all the information about their subscriptions (price, billing cycles, due dates) in the profile of the app. 
  
  Regarding the charges to your account, when subscribing, customers agree to our terms, including our cancellation and refund policies. We strive to be transparent about these policies, which are available on our website for review before any commitment is made.
  
  We see from our records that refunds have been processed according to the commitments we made in our correspondence. We are committed to resolving it promptly all the concerns that arise.
  
  Please contact us directly at ********************************* if you have any other questions.
  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: October 7, 2024 $39 charge, November 4, 2024 $39.99. Complaint: I have been charged by Coursiv and have made numerous attempts to contact the company to clarify the charges. Attempts to Resolve: I have attempted to contact Coursiv **************** via subscriptions without success. The security code supposedly sent to ones email never arrives. This does not allow any user adequately see the subscription one possesses or should cancel. This reoccurring charge has me concerned that I may always have to pay $39.99 at the beginning of month with little justification.Desired Resolution: Cancellation of subscription, possible refund, and better customer care options for those attempting to make contact via subscriptions

  Business Response

  Date: 11/14/2024

  Dear ****** *******, 
  
  Thank you for reaching out to us. Let's clarify and resolve this for you. Firstly, the charge of ***** USD you mentioned, aligns with our 4-week subscription plan. As per our records, your subscription automatically renews every 4 weeks unless cancelled. As part of our terms and conditions, which you agreed to upon subscribing, it is the responsibility of the subscriber to cancel the subscription before the renewal date if they no longer wish to continue. Regarding the difficulties with receiving the security code, I apologize for any inconvenience this has caused. This issue can sometimes occur due to typos in email provided.

  We have checked our records and unfortunately, we could not find any previous communication attempts from your current email regarding this issue. This might have led to the misunderstanding regarding the cancellation process. 

  Given the situation, we have taken the initiative to cancel your subscription to prevent any further charges. Additionally, as a gesture of goodwill and to ensure your satisfaction, we will refund your most recent charge of ***** USD.

  Should you have any more questions or need further assistance, please do not hesitate to contact us at ********************************** We're here to help!
  
  Best regards,

  Coursiv Customer Support Team

  Customer Answer

  Date: 11/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business advertised that they help you establish a home based work. I signed up and all it was was repetitive modules showing how to use AI. There was no link on any work from home jobs/careers. I did not pay to do repetitive fill in the blank practices. I requested a refund due to it was not what was advertised. I did not complete all the modules. They refused to give me a refund.

  Business Response

  Date: 11/14/2024

  Hello,
  
  Thank you for sharing your feedback about your experience with our platform. We're sorry to hear that the service did not meet your expectations.
  
  To clarify, our advertising does specify that we provide educational modules focused on utilizing AI tools and resources for freelancing and remote work opportunities. We aim to equip our users with the knowledge and skills to leverage AI in various freelance and remote job settings, as detailed on our website. It appears there may have been a misunderstanding regarding the nature of our services. We are primarily an educational platform, and while we provide guidance on how to use AI for working remotely, we do not directly link to job offers.
  
  Given your dissatisfaction, we have canceled your subscription and issued a partial refund. We advise a careful review of the service descriptions in the future to ensure they meet your needs and expectations.
  
  If you have any further questions or need additional clarification, please feel free to contact us at **********************************************************.
  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 4999 while I was on the site and did not authorize it tried calling them minutes after seeing the charge their phone number will not go through this place is a scam do not even click on their link you will get charged without agreeing to anything

  Business Response

  Date: 10/29/2024

  Hello,
  
  We're sorry to hear about your experience. When you signed up, it was explained that the charge of ***** USD was for additional services that are optional. These additional services were selected during your registration process and were clearly itemized as optional with associated charges. We understand the importance of transparency and apologize for any confusion. We have issued a refund for the charges. Should you have any further questions or need additional assistance, please don't hesitate to contact us at **********************************************************.
  
  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was online and saw an ad for 60% off the usual $39.99 charge. Decided to give it a try because of the deal. When I put in my card info they immediately charged the full price of $39.99 not the advertised price of $15.99. When I reached out they told me they will not make the adjustment. The phone number listed to contact them does not work.

  Business Response

  Date: 10/25/2024

  Hello *****,
  
  We apologize for the confusion and inconvenience regarding the pricing discrepancy you encountered. It appears there was a misunderstanding related to the conditions of our discount offer, which requires the application form to be submitted within a 10-minute window to qualify for the reduced price.
  
  We understand your frustration and want to ensure you have a positive experience with our platform. We are ready to make the necessary billing adjustments to reflect the advertised price of $15.99 that you were expecting. The refund has already been issued, it usually takes up to 5 working days for the amount to be transferred to your account. Please contact us directly at ********************************* if you have any further questions. We hope this adjustment will allow you to fully enjoy your trial and all the features our platform has to offer.
  
  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 11/13/2024

  Willing to accept the response of the company but have yet to receive the billing adjustment promised by the company. 

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed $49.99 and $6.93 dollars for a service I never signed up for. They refuse to refund me or even explain what the service is and what it is for. I am not tech-savvy, so I would have never purchased an AI thing.

  Business Response

  Date: 10/25/2024

  Hello,
  
  Thank you for reaching out to us with your concerns. Id like to clarify that signing up for our services involves a few explicit steps that ensure our customers are aware of what they are subscribing to. Its important to note that a subscription cannot occur without a user's active consent. To subscribe, users must enter their card details and confirm payment, which prevents any unauthorized subscriptions.
  
  You mentioned being charged $6.93 and $49.99. These charges relate to a 7-day trial subscription for $6.93 and additional learning materials that were selected during the sign-up process for $49.99. These learning materials and their prices are displayed clearly during the sign-up and are optional; they can be skipped if not of interest. Our system is designed to ensure that all charges are authorized by the user during the subscription process.
  
  We have reviewed your account and can confirm that a partial refund has already been issued according to our refund policy. If the conditions for a full refund were not met, we are only able to issue a partial refund. We understand that mistakes can happen, and we strive to address them promptly and fairly. We hope the refund helps resolve the situation to your satisfaction. If you require further clarification or assistance, please dont hesitate to contact us at **********************************************************.
  
  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22428801
  
  I am rejecting this response because: I would like to know when will I get the partial refund? How much is it for? The purchase was made, apparently by a child in my household. I was unaware and could not use whatever this "material" the company provides even is if I wanted to. They were vague about my questions and I still don't understand what they do. They know that the site was never accessed as I have no login or password to do so. I would like a full refund, Please.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/14/2024

  Hello,
  
  Regarding the partial refund, it was processed on October 12, 2024. The amount should have been credited to your account within 5 working days from the date it was issued. Please check your bank statements to confirm the receipt of this refund.
  
  It's important to note that all charges were authorized under the account created in our system. According to the records you successfully logged in, complated the onboarding process and had access to the learning materials. This means that the services were accessed and used. We have tried to provide clarity on what our platform offersCoursiv is an educational platform providing courses designed to enhance skills through AI tools. Our support team provided clear and detailed explanations when you contacted them regarding the charges. 
  
  We strive to resolve customer issues fairly and transparently. If there's anything more we can clarify or assist with, please contact us directly at **********************************************************.
  Thank you for your patience and understanding.
  
  Best regards,
  Coursiv Customer Support Team
  

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ad for program was misleading and after subscribing I did invest more time into researching the program. Further research led to discovering program is based on AI and is inaccurate for current success. No IP was accessed on my end after discovering that the information being provided was inaccurate.

  Business Response

  Date: 10/25/2024

  Hello,
  
  Thank you for sharing your concerns about the content of our program. We strive to be transparent about the nature of our services, which are designed by a team of professionals. We understand that it can be challenging to meet everyone's specific expectations and needs, and we regret that you did not find our courses suitable.
  
  Our website and promotional materials aim to clearly outline the services and courses we offer. The users make a decision on whether to purchase or not after getting familiar with all this information. When subscribing, users agree to our terms and conditions, which include our refund policies. These policies are crafted to be fair and protect the interests of our customers. They specify the conditions under which refunds can be issued, and unfortunately, personal dissatisfaction without further engagement with the content typically does not meet these conditions for a full refund.
  
  We understand your disappointment, and as a gesture of goodwill, we are willing to offer a partial refund. This is the best we can provide under the circumstances. We value honesty and transparency in our interactions and want to ensure that all our users have a clear understanding of what to expect from our services.
  
  If you wish to discuss this further or have other issues to address, please contact us at ********************************** We're here to help and ensure your experience is as positive as possible.
  
  Best regards,
  Coursiv Customer Support Team

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****