Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I relied on 30 days full money back guarantee to have purchased personal growth pack, complete AI bundle and a monthly subscription at a promotional rate, totaling $100. First, i didnt even receive the personal growth pack and the other two products are completely below satisfaction. Its advertised as a detailed full structured course to various AI apps (*****+) while in reality it only offered several short blurbs generated by AI with generic useless instructions without any insights for only a handful AI gadgets that even a 3 year old knew already. So I contacted the customer service trying to request my money back as they guaranteed after 7 days (Ive only used 10% of the products max). However they refused to process the refund for any of the items including the undelivered one.

  Business Response

  Date: 06/09/2025

  Dear ****** ****,

  We sincerely apologize for the frustration and disappointment you've experienced. We understand how important it is for the products you purchase to meet your expectations, and we regret that your experience with Coursiv didnt live up to those standards.
  The additional charge you mentioned was for an optional add-on, which is offered separately from the main subscription. We understand how this might have caused confusion, and we apologize for not making it clearer during your sign-up process.
  Regarding your refund request, we truly regret that the product did not meet your expectations. After reviewing your case, **** issued a full refund for the charges in question.The refund should appear in your account shortly.
  We sincerely appreciate your feedback, as it helps us improve our services and make our offerings more transparent. If you have any further questions or concerns, please dont hesitate to reach out to us at ********************************** Were here to assist you.
  Once again, we apologize for the inconvenience and thank you for your understanding.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $49.99 by Coursiv during my signup for a $15.99 subscription. However, this additional charge was not clearly shown on the page where I clicked to subscribe. The $49.99 cost for "The Complete AI Bundle for Success in 2025" was only mentioned in other areas of the website that I was not directed to during the subscription ********** no point did I intentionally select or confirm this additional purchase, and I was not fully aware that this bundle would be added and charged. I only realized the charge after seeing it on my bank statement. Moreover, I never accessed or used the content, which should qualify me for a refund.I contacted Coursiv's support team and explained the situation. They responded by citing their refund policy and refused to refund the charge. However, I believe their checkout process lacks clarity and misleads users into unintentionally purchasing additional items.I respectfully request a full refund of the $49.99, as I did not knowingly authorize this charge, nor did I use the content in question.

  Business Response

  Date: 06/01/2025

  Dear Adonai Quemba,

  We sincerely apologize for any confusion or frustration caused during your subscription process. At Coursiv, we strive to make our offerings clear, but we understand that the information about the "Complete AI Bundle for Success in 2025" may not have been sufficiently prominent during checkout.
  Please rest assured that, after reviewing your case, we have processed a full refund for the $49.99 charge. We value your feedback and will continue working to improve our transparency and user experience.
  If you have any further questions or need assistance, please feel free to contact us at **********************************************************.
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

  
  

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* This is a company provides learning content for AI. They offer a trial period and then they offer subscription services.I had not subscribed for the app after period but they still charge me 80 bucks.And their customer service is responsive with automated messages only and then literally not willing to refund the money. They are so h*** bent.This is such a scam and many app users. I reported a scam on various ********* account is linked to the email ID that is provided.

  Customer Answer

  Date: 05/28/2025

  Hi

  My full name is

  First Name: ******* *****

  Last Name: *********

  Business Response

  Date: 06/01/2025

  Dear ******* ***** *********,

  We sincerely apologize for the frustration and inconvenience caused by the charges and your experience with our customer service. Our subscription model, including the trial period and subsequent billing, is clearly outlined during registration to ensure transparency. We regret if this was not clear and understand your concerns.

  Please know that satisfying our users is a priority, and we have issued a full refund to address your case. If you have any further questions or need assistance, please contact us at ********************************** We are committed to improving and providing a better experience for all users.

  
  Best regards,
  Coursiv Customer Support Team

  
  

  Customer Answer

  Date: 06/02/2025

  I have not received any refund from coursiv yet.

  Refund needs to be credited to the credit card under the account - ******************************.

   

  I will not like to close the Complaint until I get the refund.

  Customer Answer

  Date: 06/02/2025

  Hi, Im not sure if I was able to fully send you this message.

  But to repeat, I havent gotten any refund from coursiv yet.

   I would like to leave the Complaint open until I get the refund. Im fine closing the Complaint after I get the refund

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23377856
  
  I am rejecting this response because:

  Date Sent: 6/2/2025 3:04:55 PM
  

  I have not received any refund from Coursiv yet.

  Refund needs to be credited to the credit card under the account - ******************************. 

  I will not like to close the Complaint until I get the refund.

  Date Sent: 6/2/2025 3:48:20 PM
  

  Hi, Im not sure if I was able to fully send you this message.

  But to repeat, I havent gotten any refund from Coursiv yet.

  I would like to leave the Complaint open until I get the refund. Im fine closing the Complaint after I get the refund

  
  
  Sincerely,
  
  ******* ***** *********

  Business Response

  Date: 06/09/2025

  Dear ******* ***** *********,

  Thank you for getting back to us. 

  We have issued a full refund of ***** USD to the original card. Please, find the confirmation of the refund attached to this message. 
  
  We would kindly ask you to reach out to your bank for further information. From our side, the refund has been processed. 

  Kind regards,

  Coursiv Team

  
  

• Initial Complaint

  Date:05/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 7-day online course from Coursiv for $6.83, believing it to be a one-time purchase. Approximately one week later, $39.99 was withdrawn from my account without my knowledge or consent. At no point did I knowingly agree to a subscription plan or recurring billing. If such a condition existed, it was not clearly disclosed at the time of purchase. I I received an overwhelming number of emails from Coursiv after the purchase, which made the entire experience confusing and difficult to navigate. I did not receive a receipt. The way the service is presentedparticularly the marketing and user interfacegives the impression of a deliberate attempt to obscure subscription terms.I contacted Coursiv directly and requested a refund, explaining that I had never intended to enter a subscription. Unfortunately, my request was denied.I hereby cancel all agreements and contracts between myself and Coursiv with immediate effect and respectfully request a full refund of the $39.99 charged to my account.I did not find the ad again so in could have sent screenshots, but I believe that Coursiv must have come to your attention before.Thank you for your support in resolving this matter.

  Business Response

  Date: 05/23/2025

  Dear ***** ****** Greschbach,

  We sincerely apologize for the confusion and frustration youve experienced. Its never our intention to mislead or frustrate our users, and we deeply regret that the subscription terms were not clear at the time of your purchase.
  Our subscription-based model, which includes automatic renewals, is outlined during the registration process to ensure transparency. We understand that this may not have been sufficiently communicated in your case, and we apologize for any confusion this caused.
  To resolve the issue, we have issued a full refund for the $39.99 charge and have successfully canceled your subscription. We want to ensure that all our users feel heard and satisfied, and we regret that your experience did not reflect this.
  If you have any further concerns or need assistance with anything else, please dont hesitate to reach out to us at ********************************** We are here to help.
  Thank you for your patience and understanding.

  
  Best regards,
  Coursiv Customer Support Team

   

  
  

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****** Greschbach

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered $6.93 course, never received. Instaed was entered a day later in a subscription and charged ***** without my consent or agreement.Unautorized, sneaky and predatory behavior borederung on fraud.

  Business Response

  Date: 06/01/2025

  Dear **** *********,

  We sincerely regret the difficulties you have encountered and appreciate you bringing this matter to our attention. At Coursiv, we operate on a subscription-based model designed to provide continuous access to our learning materials. After an initial course or trial purchase, the subscription renews automatically at the end of each billing cycle unless proactively cancelled by the user in advance. We understand that this process may not have been fully clear, and we apologize for any confusion or frustration this may have caused.
  Please rest assured that we have reviewed your case carefully and have processed a full refund for all charges in question. Our goal is to ensure that every user feels valued and supported throughout their experience with us.
  Should you have any further questions, concerns, or require additional assistance, we encourage you to reach out directly at ********************************** We are here to help and committed to improving our communication and service based on your feedback.
  Thank you for your understanding.
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

  
  

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up to learn about AI paying ***** never agreed to monthly subscription. To my surprise i got billed 3/20 and 4/20 for ***** each. Couldnt sign into the account, as if I dont exist. After some search found support center, emailed about not being able to sign in. Nothing.I have to sign in to cancel the subscription. I ride my emails that i sue on daily ************* is headquartered in *******This is the scariest experience.

  Business Response

  Date: 05/23/2025

  Dear ******** *****,

  We sincerely apologize for the frustration you've experienced. We understand how important it is to have clarity regarding your subscription and access to your account, and we deeply regret the difficulties you've faced.
  Our subscription-based model, which includes automatic renewals, is clearly outlined during the registration process to ensure transparency. We understand that you did not intend for this renewal, and we apologize if there was any confusion about the terms.
  To address the issue, we have issued a full refund for the charges and have successfully unsubscribed you from our service to prevent any further charges.
  If you continue to face any issues or have further questions, please dont hesitate to reach out to us at ********************************** We are here to assist and ensure your concerns are resolved.
  Thank you for your patience and feedback.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

  Customer Answer

  Date: 06/10/2025

  Thank you 

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my Coursiv account. I cant seem to log in. Says my password is incorrect. I tried to reset my password and the website NEVER sends the reset code. I have done this 4 times today. And no codes sent. I want to cancel my account

  Business Response

  Date: 05/23/2025

  Dear ******* ****,

  We sincerely apologize for the frustration you've experienced with logging into your account and the issues you're facing with the password reset. We understand how important it is to have full control over your account, and we deeply regret that youve had to deal with this inconvenience.
  We want to assure you that we have successfully canceled your subscription as requested. If you continue to have trouble accessing your account or need further assistance, please don't hesitate to reach out to us at ********************************** We are here to help resolve any issues you may still be facing.
  Thank you for your patience, and we hope to ensure your concerns are fully addressed.

  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up trial period to try the app out. It was so incredibly basic and didnt really provide anything of value for me so I sought to cancel. I canceled on the app and it no longer showed up in my active subscriptions so I figured all was good. Until I was charged ***** for a month, about two weeks after I cancelled. I reached out the same exact day I was charged and was met with an auto response outlining the terms. I responded mentioning I understood the terms, but that I also canceled the subscription weeks ago and was charged anyway. The email back to me was basicallywell, these are the terms so nothing we can do. You paid for the month so we will cancel afterwards. So I was charged me 40$ for something I stopped using weeks ago and there was absolutely no attempt to make it right. I have many apps as Im sure we all do, and Ive never been in a situation before with regard to requesting a refund for a subscription cancellation - whether it was my error or whatever - and not met with complete understanding and an attempt to make it right. The actions by Coursiv support definitely hinged on the verge of scamming bc a) I DID cancel mid trial b) it was no longer listed in my active subscriptions c) and they were complete dismissive to these facts to even consider refunding my money when I contacted them within 1 hour of the charge!

  Business Response

  Date: 05/23/2025

  Dear ****** *****,

  We sincerely apologize for the frustration and inconvenience youve experienced. We understand how disappointing it is to be charged after canceling a trial, and we deeply regret that this situation has left you feeling dissatisfied.

  Our subscription-based model, which includes automatic renewals, is outlined in the terms and conditions during registration to ensure transparency. We make every effort to clearly communicate these details to our users, but we understand that this may not have been as clear as it should have been in your case.

  Given the circumstances, we have issued a full refund for the charge, as we want to ensure that our users are satisfied and feel heard. We strive to be as fair as possible, and we regret that your experience did not reflect that.

  If you have any further questions or concerns, please feel free to reach out to us at ********************************** We are here to assist you and ensure your concerns are addressed.
  Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience moving forward.

  Best regards,
  Coursiv Customer Support Team

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this free trial expecting to get an email or some sort of notification before I got charged and they just charged myamount and the day I got charged. I said refund me. I dont want this service. I wouldve canceled it if you sent me an email And they refuse to give me a refund. Its bad business and I dont want this service.

  Business Response

  Date: 05/23/2025

  Dear ***** ********,

  We sincerely apologize for the frustration you've experienced. We understand how disappointing it is to be charged unexpectedly, and we deeply regret that you did not receive a notification before the charge was applied.
  Our subscription-based model, which includes automatic renewals, is clearly outlined during the registration process to ensure transparency. We strive to make our terms and conditions as clear as possible, but we understand that it can still be confusing at times.
  Given the situation, we have issued a full refund for the charge because we want to ensure our users are satisfied and feel supported. Additionally, we have successfully unsubscribed you from our service to prevent any further charges.
  If you have any other concerns or questions, please don't hesitate to reach out to us at ********************************** We are here to assist you and are committed to providing a better experience moving forward.
  Thank you for sharing your feedback, and we hope to resolve this matter to your satisfaction.

  
  Best regards,
  Coursiv Customer Support Team
  
  
  
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized Plan Switch and Refused RefundI initially subscribed to Coursivs 1-month Premium plan for $29 through their app. I never selected or agreed to a yearly plan. Three months later, without any warning, I was charged $79.99 for an annual Premium subscription I did not authorize or request. There was no notification, no confirmation, and no way to cancel in advance.I reached out to the company immediately after seeing the charge. I explained the situation and requested a refund, but they refused despite the fact that I did not use their service after the charge and contacted them within hours. Even worse, they processed the payment directly within their iOS app using a third-party payment gateway, bypassing Apples in-app purchase system. This violates Apples policies and limits consumer protection options.Their refund policy is designed to deny legitimate claims, and their customer service has been unresponsive. I have since filed a dispute with my payment provider, and Im in the process of reporting them to *****, Cyprus consumer authorities, and other relevant channels.Coursivs billing practices are deceptive, and I urge the BBB to investigate this company for misleading subscriptions, unauthorized charges, and refusal to engage in fair refund procedures.Resolution Requested:Full refund of $79.99 and removal of the unauthorized subscription.

  Customer Answer

  Date: 05/07/2025

  Additional Information:
  
  
  After filing my original complaint, Coursiv initially refused to issue a full refund and only offered a partial (50%) refund despite me contacting them within hours of being charged. I had originally subscribed to a 1-month plan for $29, but was charged $79.99 for an annual plan without any notice or consent.
  
  
  It was only after I clearly stated my intention to escalate the issue through the *********************************** the European Consumer Centres Network, *****, the **** and public review platforms like Trustpilot and Reddit that Coursiv agreed to refund the full amount.
  
  
  The charge has now been refunded, but I believe its important to document the pattern of behavior here:
  
  
  No proper notice of renewal or plan upgrade
  Misleading subscription flow
  Resistance to refund until escalation pressure was applied
  
  
  
  
  I am sharing this follow-up to help others be aware of these practices and to support transparency in case handling. The refund was eventually received, but the process was unnecessarily difficult and time-consuming.