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Business Profile

Vaporizers

Vape Wholesale USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items from this business. 5 are mislabeled. The business requested pictures of the items which I provided. The brand name is bar juice of the defective items. They have not responded. I request a refund or credit of the items.

    Business Response

    Date: 07/10/2025

    Hello! I looked over your order with one of our CS **** and it turns out the mislabeling is entirely a manufacturer error. We've contacted them and we've issued you store credit. But if you'd like a refund instead, I can make that happen.

    Customer Answer

    Date: 07/10/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:06/23/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased products from this company on June 5th 2025. The order was received by me on June 9th. The products they sent me are defective, they taste stale and have a mildew like residue. I contacted the company on the 9th, the 12th, and the 16th, they never responded. I also filled out there contact form on the website, no response. They did however send me an automated email asking how my contact request went, all I could respond with was that they didn't respond.All I want is my money back. I am happy to return the defective products to them.I ended up contacting my bank and filing a charge back since the company is ghosting me.

    Business Response

    Date: 06/26/2025

    Hello *******. I've been informed by our ** agent ****** that you were contacted via email on June 23rd to cooperate with your bank to do the chargeback. The only other option for an immediate resolution is to cancel it if you'd still like your order.

    Please let us know if the chargeback went through for you.

    Customer Answer

    Date: 06/26/2025

     
    Complaint: 23496714

    I am rejecting this response because: I will not be cancelling my charge back. I have emailed your company several times, as well as filing out your contact form on your website. Not once have you responded to me, until I filed the charge back. Your response on the 23rd is attached, which doesn't actually offer any resolve for the defective products you have sent me. Your customer service has been non existent and the products you sent me are defective garbage. The only way I will be cancelling this charge back is if you refund my order in full.

    Sincerely,

    ******* ******

    Business Response

    Date: 07/08/2025

    Hello *******. We have instructed our processing team to refund your order in full. Please notify us when you've received it. Thank you.

    Customer Answer

    Date: 07/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:06/17/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was June 9 and June 10. They were supposed to deliver my vapes to my address which is *************************. my phone number is **************. I've emailed them however they still said it's processing but I have had no clarification on this. i've ordered from them before and have had no problems at all. when I try to call them I get a automated message that provides no help at all. I emailed them already more than 3 times but no response. It's June 17 and I want a refund or my order delivered I have no other alternative other than to go through you because I see from other reviews that you've been able to reach them where other people have not been able to reach them which makes them a very unreliable company. it may not seem like much but it's a lot to me and I would like to have this issue resolved as soon as possible please. Thank you very much.

    Business Response

    Date: 06/18/2025

    Hello Vethan. I have sent your order numbers to one of our customer service agents to look over more thoroughly. She will be reaching out to you soon to try and get your situation rectified. We apologize for the major inconvenience.

    Customer Answer

    Date: 06/19/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Vethan *******

  • Initial Complaint

    Date:06/16/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been getting emails from Vape Wholesale USA four or five times a day for the past couple of months. I've never used tobacco or any Vape products and don't know why I'm constantly getting emails ******************* from Vape Wholesale.Can you make it stop. This has to border on harrassment!

    Business Response

    Date: 06/18/2025

    Hello Paula. I will make sure your email is removed from our mailing list immediately. We are unsure how this occurred, but we will remove you right now. Thank you for informing us.

    Customer Answer

    Date: 06/26/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23472282, and find that this resolution is satisfactory to me.




    Sincerely,



    Paula Schroeder

    Customer Answer

    Date: 06/26/2025

    Have not received any emails in the past four or five days.  Complaint is resolved.  Thank you for your assistance.

    Paula

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two separate orders with *********** (********** Order #********* for $85.49, and Order #********* for $135.18 - each with $9.99 extra for shipping & handling) The combined Orders were for a total of 14 Vapes (5 for the first order and 9 for the second order) Order *********: I paid $15.00 for each of the 5 Vapes (totaling $85.49 for items and shipping). One vape was credited for out-of-stock, 3 were mailed to me, and one vape was not mailed to me, nor did *********** provide an explanation concerning the missing vape nor provide any refund. That is a total of 2 vapes missing of which I was credited for 1 of the 2. Order *********: I paid $15.00 for 2 of the vape units, $15.25 for 1 unit, $9.99 for 1 unit, and $13.99 for 5 units (totaling $135.18 for items and shipping). Of the 9 Vapes, six were mailed to me. *********** did not provide any information to me concerning the missing 3 vape units nor did they provide any refund to me. I contacted ********** on 2 occasions, but they failed to respond to me on both occasions. On my 3rd contact with them, I informed them that I would be filing a formal complaint for Online Fraud, and also with the Better Business Bureau. They have since refunded me for all missing Vape units, except for 1 (valued at $15.00). I also requested refund for the shipping and taxes that I paid for all of the ordered items that were missing from the shipment. They have refused to refund for 1 unit, the taxes that I paid on all missing units, and shipping for the missing units. I possess all emails and contacts with ***********, except for the contacts I made on their website.

    Business Response

    Date: 06/18/2025

    Hello *****. We are incredibly sorry for this incident involving our partner. I am making sure this is fixed immediately. Once again, I apologize for this mishap.

    Customer Answer

    Date: 06/20/2025

     
    Complaint: 23467264

    I am rejecting this response because: As of 7:14AM (Central), 6/20/2025, refund for missing item, shipping expense, and Florida State tax (for all missing/refunded items) has not been completed by *********** or Vape 
    Wholesale ****

    Sincerely,

    ***** ******

    Business Response

    Date: 06/27/2025

    Hello *****. I have reached out to our CS team to inspect what went wrong and it seems there were some communication errors which caused the things you mentioned to be botched. We are working to rectify them as soon as possible. Thank you and we sincerely apologize.

    Customer Answer

    Date: 06/27/2025

     
    Complaint: 23467264

    I am rejecting this response because:  I understand that business complications may arise, however, my communication with the buisinesses have been going on for a month so far without refund being made,  Im still awaiting the refund.

    Sincerely,

    ***** ******

    Business Response

    Date: 07/08/2025

    Hello *****. I have been informed by our processing team that your refund has been completed. Please notify us when you've received it to confirm the transaction. Thank you.

    Customer Answer

    Date: 07/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:06/11/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 vapes its just saying that **** is waiting for item the label was only created how long is this supposed to take to get my items????

    Business Response

    Date: 06/18/2025

    Hello Jordan. Shipping typically takes 7-8 business days. It may be that we've encountered a logistical issue with your order between our multiple locations. Can you please supply us with your Order Number so we can better serve you?

  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 5-15-25, it is now 6-6-25, order still shows processing, emailed them numerous times, tried calling the phone number which is absolutely useless and redirects you to the website. This company has no customer service, what absolute garbage. Either ship my s*** or refund my money back, after this poor service and no one seems to give a **** about it. Will probably never order from them again.

    Business Response

    Date: 06/10/2025

    Hello. We apologize for this issue. I have been informed by a Customer Service rep that the missing items were Out of Stock and those items were then refunded back via store credit. If you would like a monetary refund, we can absolutely do that instead. We are sorry again for this mishap. Thank you for informing us.

    Best,

    VWU

  • Initial Complaint

    Date:05/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction was May 8th they were supposed to deliver Vapes to my address and they never delivered them to my address which is ******************************************************** my phone number is ************ I've ordered from them before and it wasn't a problem this time whenever I try to track it it said that it was being returned to sender and I've tried to call their phone number that's listed on their website and all it does is give you an automated message to email them which I emailed them eight times already trying to get someone to email me back or call me back or something some kind of contact but there's been no contact at all whatsoever and it's already May 25th and I want my money back or I want my order sent to me and I don't have any other alternative other than to go through you because I see from other reviews that you've been able to reach them where other people have not been able to reach them which makes them a very unreliable company and I'm very disappointed in them but I really really hope that you can take care of this for me because it's $75 and it may not seem like much but it's a lot to me and I would like to have this issue resolved as soon as possible please. Thank you very much.

    Business Response

    Date: 05/29/2025

    Hello ****. Our customer service team has been aware of your situation and reached out to you via email on May 26th informing you that your order will be re-shipped. She's reached out to you again asking whether you'd like a refund at this point or not. Please let us know if there is anything else we can assist you with. We apologize for this mishap.

    Best,

    VWU

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order May 2 2025. Received an email May 5 2025 that it was shipped. However today, May 12 2025, tracking shows it is still a pre shipment. You cant get through on a phone anymore. I've sent 3 messages trying to find out what is going on and no response.

    Business Response

    Date: 05/13/2025

    Hello ******. We apologize greatly for this mishap and have looked further into what happened. Our customer service agent has found that your order is currently stuck due to a logistical issue on our end and she will be reaching out to you immediately to assist you personally with obtaining your order.

    We are sorry for this situation and hope to rectify it as soon as possible. Thank you.

  • Initial Complaint

    Date:05/07/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/26/25 I ordered multiple Artery CL6 ****** puff vape disposables. My *** tracking was set for me to receive my packages a week ago but instead on 5/2/25 the package was delivered back at the business at *********, ** and I never received my package. I have reached out in multiple emails to support to either receive a refund or have my product resent to me but have not heard back in multiple days. Attached you can see a screenshot of what my *** displays showing that it was delivered to *********, ** not where my delivery address is. I also attached the invoice for the order.

    Business Response

    Date: 05/13/2025

    Hello *******. I have reached out to our customer service team and they've relayed to me that after your order was sent to our ********* location for quality control, it was successfully shipped to you on May 9th. I've also been told that from May 2nd to 7th, three different customer service agents reached out to you with the new tracking but you did not respond back.

     

    Here is the full tracking history with the reshipment included:

    ****************************************************************************************************************

     

    Let us know if there is anything else you need. Thank you.

Vape Wholesale USA is NOT a BBB Accredited Business.

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