Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought $190.83 of vape juice from vapewholesale usa on Order # ********* on April 9th, 2025. When I log into my account, it says that my order is On Hold. I have tried calling and sending emails since April 17th to find out why my order is on hold. This company has no customer service. I would just like to find out what's going on. Either send my order or refund my money.

  Customer Answer

  Date: 04/22/2025

  I have received an email regarding my order and they are sending me a refund.

  Customer Answer

  Date: 05/08/2025

  This message is in regard to my complaint submitted on 4/22/2025 against Vape Wholesale USA.  My complaint was assigned ID ********. 
  
  
  I have gotten an email from Vape wholesale usa and they have refunded my money to me.
  
  
  Thank you,

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received one item but not the other no support team multiple support tickets hearing nothing

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/19/24 *****. according to tracking no postage was on delivery. So never received

  Business Response

  Date: 04/02/2025

  Dear BBB,

  Good Day!

  We would like to let you know that this order was already refunded to customer last January 14, 2025. Attached her is the proof of the refund details. 

  Thank you!

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes the issue has seemed to be resolved today 4/2/25
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February (approximately February 4), I ordered and paid for a vape juice. It has never come. I bugged them again and again to give me a refund since it was obviously lost in transit. On February 22, they supposedly granted me a refund, which I have yet to see. I talked to the bank that would receive the refund and they said they do not see this refund, pending or not. I have reported this to Vape Wholesale USA and they asked me to verify again that there is no refund, which I did. I have also asked that they refund the money again and they refuse to answer me. All I want is my money refunded.

  Business Response

  Date: 03/11/2025

  Hi!

  We have process the refund and attached is the details for the refund.

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ***** packs of vapes for a total price of over $113. I received one ten pack I contacted them several times over the course of a week. I then notified my bank to reverse charges. They got back to me and gave me a credit along with free shipping. I ordered two vapes and of course its been over a week no tracking number and no vapes.

  Customer Answer

  Date: 02/13/2025

  This company sent some of the vapes and also refunded the rest. So everything is settled.

  Business Response

  Date: 02/27/2025

  Hello ********,

  We would like to let you know that the following items were sent to you

  1. (3) Puff Xtra SUPER 2500 Puffs Disposable-10-Pack-Banana Ice Cream-5.0%-7mL

  2. (5) Puff Xtra SUPER 2500 Puffs Disposable-10-Pack-Melon Bubble Gum-5.0%-7mL

  3. (4) Puff Xtra SUPER 2500 Puffs Disposable-10-Pack-Strawberry Passionfruit-5.0%-7mL

  We have attached the delivery slip for your reference. We would like to ask if the package you have received has a damage, smashed or tampered upon delivery? 

  Thank you!

  Customer Answer

  Date: 02/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order says shipped since 12/30/24. Order was placed 12/2924 Order number ******. Its 1/9 and **** says that the label was created but package has never been sent and that they are still waiting for the package?! I have tried contancting your company everyday for a week via email text and phone. I have not gotten a single response. This is VERY unprofessional. I would like my product shipped immediately or a full refund to the card I used to make the purchase.

  Business Response

  Date: 02/17/2025

  Hello!

  We apologize for the delayed response and appreciate your patience.

  Upon checking, your order was reshipped and was provided with an updated **** tracking number which now shows that status as "Delivered" on January 25, 2025". Please refer to **** tracking number 9405511105503868673601.

• Initial Complaint

  Date:01/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 1/3/2025 for ******. I received 2 items yesterday 1/8/2025 that cost about 2.92 each. The rest of my order which was 8 bottles of juice and 11 boxes of coils was not in the order. The envelope my 2 items came in was too small to fill the rest of my order so this doesnt seem to be an accident. Ive text,called and emailed numerous times and nobody answered or responds. Ive bought from them in the past with no issues so I dont understand whats going on. I want balance of my order or money back asap. Id like an explanation,if this was a mistake and can resolve this quickly with rest of my order,Id feel better knowing it was human error. Dont understand nobody getting back to me. Im really angry and frustrated!!

  Business Response

  Date: 01/28/2025

  Hello!

   

  Your order was split into multiple deliveries due to the products being stored and shipped from different warehouses.

  USPS tracking: 9405511105502159024863, 9405511105502180834547

  Both deliveries have been fulfilled which completes your order.

  Customer Answer

  Date: 01/31/2025

  I did receive the balance of my order. Someone did contact me via email explaining that my order had come from different warehouses, which is why it was broken up into two orders. I contacted my bank and reversed the cancel payment so they could be paid. As of now everything worked out. If they had just responded to my numerous phone calls text and emails about my concern before I received the second part of my order I would never have contacted BBB or cancel the payment with my bank. I was surprised that this had happened because Ive done business with them in the past and everything was always very smooth. I will still do business with them now that I know that sometimes your order might be broken up due to coming from different warehouses. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22789881
  
  I am rejecting this response because: I did receive the balance of my order. Someone did contact me via email explaining that my order had come from different warehouses, which is why it was broken up into two orders. I contacted my bank and reversed the cancel payment so they could be paid. As of now everything worked out. If they had just responded to my numerous phone calls text and emails about my concern before I received the second part of my order I would never have contacted BBB or cancel the payment with my bank. I was surprised that this had happened because Ive done business with them in the past and everything was always very smooth. I will still do business with them now that I know that sometimes your order might be broken up due to coming from different warehouses. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 02/04/2025

  Were working hard to get all concerns of our customers to get a response as quickly as possible.

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact vapewholesellusa by phone with no luck. By email with no luck. I purchased $112.44 on 11/18/2024 worth of vapes from the company and only recieved half of my order. The second half shows that the postage was not paid by vapewholesell, so the product was not shipped. I have attached all the needed documention to try and resolve this issue. Thank you BBB for your work!

• Initial Complaint

  Date:11/20/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some items from on 10/31/24 from Vape Wholesale USA ( Order000227875) . Based on the products description it should have been what I needed. I received the product and unfortunately it did not work as descripted. Even though I put a note to the seller in the purchase order if the product I am purchasing is not what I needed not to send it and to cancel my order by describing what I was looking for in the note. I contacted the seller by phone and by email more than once without any luck. I did some research and I bought different items to make the received items work ( Order *********) but it turned out they do not fit as described. I again attempted to contact the seller by phone and email without any luck. I wanted to either return or get the correct items since the items description is confusing and not accurate. Now I am stock of almost $125 in stuff that are not needed and almost in $26 in shipping. I am running out of the company return window and had no luck getting a hold of anyone.

• Initial Complaint

  Date:11/14/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been ordering from Wholesale vape for at least a year with no problems. I usually recieve vapes within a week and this last time it took over 2 weeks. I tried to contact them with no respose. I just did a 200+ order and didnt recieve 5 items. I have tried calling numerous times and left messages. I have emailed them with no response. I'm almost positive nobody answers that phone or email. They sent an itemized list of what they sent and it even showed they sent 1 outta 4. I am still waiting on 3. They said they refunded me for 1 and never received that money. I am bummed cause I really liked doing business with this company and have sent like 15 people to them. They were always pretty fast and honest! I think where they get mixed up and start scamming people is when they send multiple packages when it should all come in one. All I want is for them to send me what they owe or refund my bank account. I want them to make this right. I know Im not the 1st ****** that this has happened to after reading past complaints on here. Disappointing.