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Business Profile

Vaporizers

Vape Wholesale USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted the below complaint to the company directly and was contacted by phone only to be told that all sales are final and if I have a problem with the product I must contact the manufacturer.Good Day I ordered a 10 pack of the Orion Summer peach Ice disposable vapes. This was my first time using your site and I have been happy with the service and delivery of my product.However, I am very disappointed with the quality of the product . The quality is not where it should be for a product like this, some of them only last 1 day, with average use, and are glitching, the heating coil continues to burn even after use and is burning it out very quickly. I thought it may be an isolated problem but I have tried 4 of the 10 and they are not lasting very long and all seem to have the same problem. 1 vape usually lasts me a week and I have gone through 4 in **************************************************************************** the confidence to continue ordering products off your site.

  • Initial Complaint

    Date:02/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 packs of Pods and opened 3. All 3 packs doesnt work. They said I need to pay for the returns. Also ordered 3 bottles of juice. And only received 1. I called, and they said out of stock and will refund me. But if I didnt called, they wouldnt have said anything. Bad business practice.

    Business Response

    Date: 03/01/2024

    Dear *****,


    We apologize for the great inconvenience and appreciate you notifying us of this. Upon reviewing your order, we noticed that you did in fact order said product with 5 quantity along with a few other items. If all 3-pack pods purchased did not work, wed like to ask about the type of device you used with them and what juice. Novo X pods are not compatible with all SMOK Novo devices. Novo X pods also yield better results with Salt juices versus Freebase.

    Due to high demand for the pods purchased compared to what stock we had, we purchased from a partner of ours to fulfill the order. Due to their policy of not refunding returns, you were charged for the eventual refund request you submitted, which we do not agree with. Furthermore, we have looked further into improving our communication with customers by refining our customer service workflow to better avoid incidents, like yours, from slipping through the cracks. We apologize again for the handling of this order, and if we can make it up to you, we can deposit a complimentary amount of reward points into your account for potential future orders.


    If youd like to discuss this with us in more detail or have any questions or concerns, please do not hesitate to contact us.

    Sincerely,

    Vape Wholesale USA


Vape Wholesale USA is NOT a BBB Accredited Business.

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