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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 270 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My nature of my dispute concerns an account cancelation that obviously didn't happen. I last used your services on January 9th and canceled my Pigeonly account. On May 29, 2022, my bank was charged $34.99 for services. Noticing this was strange, I logged on to Pigeonly to see that there is no indication that I canceled my account and my account was actually renewed in April. On May 30, 2022, I received a call confirming my cancelation. I asked your representative about the charge and why was I charged and he stated that it was because I used the service since March or April which is false because I physically canceled this account around January online! I asked the representative who could I speak with about having my charged refunded and I was told that was not possible. This will be the last time I ever use Pigeonly or recommend this service to anyone who has loved ones incarcerated. It it already hard enough struggling to stay in contact with loved ones and not we are being charged for services that we are no longer using. Seriously?????

    Business Response

    Date: 06/08/2022

    Business Response /* (1000, 5, 2022/06/03) */ Hello Shanika, Thank you for bringing your concern to our attention. We will look into this, rest assured it will be taken care of. We will do further investigation, and if you are incorrectly charged for $34.99, rest assured it will be refunded. A report and a refund request will be submitted and will make sure to get things situated as soon as possible. Thank you for your patience and be safe! Consumer Response /* (2000, 7, 2022/06/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my refund and I'm satisfied with the outcome. As a result, I may reconsider returning in the future. Many thanks

  • Initial Complaint

    Date:05/27/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my Pigeonly account on July 2021 on Christmas Day 2021. I wake up to six charges of $39.99 each. It is now May 27,2022. I have been trying to get a refund I have called over 20 times ,multiple emails. All the agents say no manager ,to call back they don't have any information. I have been dealing with this for almost a year now. My time,stress and financial burden this has caused is completley unnacceptable. There are multiple complaints on this company yet it is still operating! Please assist this is wy this agency is in place. Thank you.

Pigeonly Corrections is NOT a BBB Accredited Business.

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