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Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 270 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for these services with the promise of a free trial for the next 40 years. Off the bat that sounds fishy. Even though I was given a free trial they required my credit card information anyway. Also fishy. I took a screenshot of the free trial just incase there would be issues (which there soon were to follow). I then get a charge of $42 CAD on my credit card. After struggling to get in touch with the company, someone finally answers and so nonchalantly tells me I was charged by mistake. How do you charge someone's card by mistake? I have no idea. Of course they only agreed to refund because I called but they take a chance because so many people do not check their credit card statements and they must make a killing doing this. Once they refunded me, the exchange rate had changed still leaving a difference of $2.40 owed to me which of course I was not willing to pay seeing as this was THEIR mistake to begin with. I emailed for 2 weeks with no response before I decided to try and go through the 2 hour process of contacting them and being transferred to a bunch of different people. The first agent told me he cannot refund and to fill out a form, which I was not willing to do seeing as though nobody answered 2 weeks of emails (already proving what a scam company this is). I demanded a manager who he finally transfers me to, who puts me on hold for about half hour "checking into things" just to come back and say they cannot refund me the difference. My response was you made a mistake and now I am out money, who should be responsible for paying this? Apparently they think the consumer should be. I have contacted my bank to notify them and now I am taking this to the bbb because something needs to be done about this company. They cannot continue scamming people who are already in vulnerable positions to begin with. I will also be taking this further as well and do not plan on stopping here hopefully to prevent others from getting scammed. Use **********

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/06/29) */ Hello *******, we would like this issue to get resolved as soon as possible. It has been reported to the upper management and we are currently doing some investigation and rest assured it will be taken care of. Feel free to call us on ************* from 6 am to 6 pm Monday -Friday. Thank you!

  • Initial Complaint

    Date:06/22/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged 12 times already by this business so far this month. my subscription is supposed to be $19.99 a month. and i have been changed $19.99 12 times this month alone. I have had this problem in the past double and triple charging my account. This is ridiculous and obviously some kind of scam. This needs to be looked into, to see how much money they are stealing for other people as well. Thank you for your time.

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/06/23) */ Hello ******, thank you for bringing this to our attention. We apologize for the inconvenience. Please know that a request for a refund has bee submitted. Rest assured it has been taken care of. Refund can take as quick as 3 days or up to 14 business days depending on the bank. Thank you for your patience and keep safe!

  • Initial Complaint

    Date:06/21/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 15th I paid for a monthly fee for unlimited photos, letters and greeting cards plus a pigeonly prison phone number for my fiance to call me on. I paid $19.99 early afternoon on June 15th then I was charged $19.99 agin later that evening. I was meaning to call but I have been very busy. On June 16th they took out another $19.99 and one more time on June 17th. I have blocked Pigeonly from deducting from my card but got notified that they attempted to take out another $19.99 from my account. So far they have taken the original $19.99 plus 3 more times after they took out another 19.99 which is a total of around $80.00 and they still tried to take out another 19.99 which would of been $100.00 total. I am very upset and after reading about them not canceling members subscriptions and taking out unauthorized charges frequently to people I felt the BBB would help me to possibly be able to get my $60.00 back they were unauthorized to take from my account. This is the worst company i have ever had. They are stealing from people.

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/06/22) */ Hello *********, I am so sorry to know you've been charged 19.99 multiple times. I've been trying to call you but was routed to VM so I left a message as well. Please allow us to do further investigation, rest assured this will be taken care of. If these are incorrect charges, they will be refunded. Feel free to call us on ************* so we can discuss details from 6 am to 6 pm pacific time Monday-Friday. Thank you for your patience.

  • Initial Complaint

    Date:06/16/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free subscription and was just charged 34.99 twice. I was scammed.

    Business Response

    Date: 07/13/2022

    Consumer Response /* (2000, 5, 2022/06/21) */ The business has refunded me but they still scam people

  • Initial Complaint

    Date:06/15/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother was incarcerated, and I had to call customer service of the suppliers when personal items I ordered for him and phone services were undelivered. Customer service suggested Pigeonly for staying in contact. I paid in October last year $35 for a 3 month subscription to send post cards of encouragement. Then my card was hit with 12 charges of $45, and some other fraudulent charges around ********* NC, far from me in *** I canceled my card and reported fraud on the others while disputing the 12 charges, for which Alex of Pigeonly issued an apologetic email. Should be end of story, but Monday this week I noticed the same thing again only without any interaction from myself and this time I was ripped off over $4k. The bank says they must have gotten my new card info from cc processors. I requested the charges be returned, stop requested, but they have so far only asked me what date and amount to which I told them any charges this calendar year, that their employee had gone on a spree way beyond my means, and that I'll be filing this report as well as one with FTC if they do not take corrective action. I have received no action on their behalf since contacting them Monday morning and I am still in contact with the bank. My cc balance has been nearly maxed out by their fraud while I still have to provide for my children and brother by myself, work 2 jobs and go to school, so I'm quite fed up with this.

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 6, 2022/06/22) */ Hello *******, Thank you for accepting our call and we sincerely apologize for the inconvenience. Just a recap, we will do further investigation and rest assured this will be taken care of. A report has been submitted as well and will make sure to rectify the issue as quickly as possible. Thank you!

  • Initial Complaint

    Date:06/14/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this service to be in contact with a family member currently in jail. I have now been charged numerous times for unauthorized and undisclosed services. Each charge is $34.99 with some charges occurring twice in a single day. The dates of these charges are 6/4/22 (two charges of $34.99 ), 6/7/22 (another two charges for $34.99 ), 6/9 ($34.99 once), and 6/11/22 (another charge of $34.99). Had I not caught this when I did, I could have lost a lot more than the current $210. Additionally, I used the company's coupon to refer a friend and now I have to notify her that her account may be getting scammed as well, which may have dire consequences as a low-income, single-parent. I wish I had checked BBB before signing up for these services, but I wanted to support the company for its stated values and the CEO's mission statement. I was deceived and according to 215 complaints on the BBB for similar problems, I see I am not the only one. DO NOT USE PIGEONLY. It is heartbreaking losing money and the ripple effects are damaging for all involved. I am hoping for a refund as I did not agree to these charges and believe I am a victim of a scam as others have been as well.

    Business Response

    Date: 06/22/2022

    Consumer Response /* (2000, 6, 2022/06/16) */ The business responded and the money that was taken has been returned. Still a very stressful process that took time, energy, and fortitude to resolve. Seeing so many complaints about this company, I would not use them again.

  • Initial Complaint

    Date:06/14/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pigonly has taken $34 out of my account on 6/10 and then again 6/13 ..This is after msg was sent to cancel my account.. Another msg sent to cancel which should take effect 6/28..Please refund money taken from my account ASAP..

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/06/22) */ Hello ******, Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due to the sensitive nature of your accounts, this would be best handled via phone. Please feel free to contact us at your earliest convenience, we are open Monday to Friday from 6am-6pm. Our toll free number is X-XXX-XXX-XXXX, we look forward to hearing back from you. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:06/13/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 34.00 and want my money back I did not approve this transaction

    Business Response

    Date: 07/14/2022

    Business Response /* (1000, 5, 2022/06/16) */ Hello Brooke, Thank you for reaching out and bringing this to our attention. After reviewing your account I can see this issue was already handled by one of our phone representatives. An account manager will still be reaching out to you to make sure this has been settled and corrected for you. I apologize for any inconveniece this has caused. Thank you for your time and patience while we handle this matter.

  • Initial Complaint

    Date:06/12/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I authorized 1 payment of $34.99 to Pigeonly Corrections for three months of subscription services. So far they have charged my debt card a additional 3 times for $34.99 each charge. I did NOT authorize these charges.

    Business Response

    Date: 07/14/2022

    Business Response /* (1000, 5, 2022/06/16) */ Hello Jonathan, Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:06/09/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged my card 7 times for 34.99 just this month and in April. I am supposed to pay once every three months. I have been using them for over a year and I have no idea how many other times they could have charged me without my noticing. I contacted customer support and sent them statements to show where they have been repeatedly charging my card of this month. It seems to have happened when I updated my payment. I never noticed them doing this before and I was very upset. They say that they will issue me a refund and it should be returned to my account. I saw reviews from others who have experienced the same problem. It seems like it is an ongoing issue. How much money have they stolen from families of prisoners? So many of them are single mothers and elderly people. I am hoping to get my refund soon but I saw comments from others who waited months if they got a refund at all. I think that it is a shame what this company is doing. I thought it was a very good service and a nice way to keep in touch with incarcerated loved ones. But they steal from people, and take advantage of those who are already vulnerable. If it is a glitch and not intentional they need to fix it immediately or be shut down.

    Business Response

    Date: 08/09/2022

    Business Response /* (1000, 5, 2022/06/14) */ Hello ******, Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter. Consumer Response /* (3000, 7, 2022/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already been talking to customer service I have a case manager and I still have no refund Business Response /* (4000, 9, 2022/06/24) */ Hello ******, Thank you for confirming with me via email this issue has been resolved. My apologies for any inconveniece this has caused. You have my email, so if you ever have any questions or concerns, please feel free to contact at any time. You may also call us at X-XXX-XXX-XXXX, we are open Monday to Friday from 6am-6pm. Thank you for your time and patience. Have a great day.

Pigeonly Corrections is NOT a BBB Accredited Business.

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