We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Voice Over Internet Protocol Sales and Services

Pigeonly Corrections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Voice Over Internet Protocol Sales and Services.

Complaints

Customer Complaints Summary

  • 270 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pigeonly continuously tries to charge my card once every few months even though I cancelled the service with them almost a year ago. I have emailed them. I have called them. I thought the issue was resolved because they hadn't attempted to charge me in about 6 months until yesterday, 08/03/23. I am now having to dispute another charge from them and order a completely new card. Pigeonly are scammers. Once your card is on file with them, you cannot remove it. After you cancel your subscription you will continue to be charged for at least a year.

    Business Response

    Date: 08/04/2023

    Hello *******,

    Thank you for bringing this to our attention. We would like to rectify the issue. Kindly allow us to do further investigation.

    Rest assured this will be taken care of and will make sure to resolve this issue as quickly as possible. One of our manager

    will call you so you can discuss the details. Thank you and keep safe!

    Customer Answer

    Date: 08/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am repeatedly getting a charge attempting to take money from my cash app card for various amounts from Post Pigeon. I have never subscribed to this and have tried to contact the business and get a VM "********* is not available please Leave a message". There should be something done about these idiots who pray on peoples accounts and attempt to get their money. I see there are many complaints against this so called business and nothing is being done. What is the BBB for then just to vent? Please look into this matter before they rob others.

    Business Response

    Date: 08/04/2023

    Hello *****,

    Thank you for bringing this to our attention. Please allow us to do further investigation. We would like to rectify the issue as quickly

    as possible. One of our manager will call you so you can discuss the details. Rest assured this will be taken care of as soon 

    as possible. Thank you and keep safe!

     

  • Initial Complaint

    Date:08/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the forever FREE plan about 6 months ago, but havent used it in several months, yet this company keeps attempting to charge my credit card!! STOP trying to take my money that youre not entitled to.

    Business Response

    Date: 08/04/2023

    Hello ********,

    We appreciate you bringing this to our attention. Please know we are more than willing to help you resolve this issue.

    Allow us to do further investigation. Rest assured this will be taken care of as soon as possible. One of our manager

    will call you to so you can discuss the details. Thank you and keep safe!

  • Initial Complaint

    Date:08/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/02/2023 there's two charges from post pigeon of **** each

    Business Response

    Date: 08/03/2023

    Hello *******,

    Thank you for reaching out and bringing this to our attention.Due to the complicated and sensitive nature of your accounts it would be best handled via phone in order to get your ordeal solved once and for all. An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

    Customer Answer

    Date: 08/17/2023

    I have not received a refund

    Business Response

    Date: 08/23/2023

    Hello *******,

    Thank you for your message, we are sorry to hear about your refund. 

    An Account Manager will be reaching out to you in order to provide you more details about your case.

    Please feel free to reach out if you have any further questions or concerns. Your satisfaction is important to us, and we are committed to assisting you through this matter.

  • Initial Complaint

    Date:08/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got one month of services from this company and have canceled two times since. I can no longer access my account or use services but this company has been randomly charging me amounts ranging from $10-$40 it has been over 8 months!! I am going to have to shut down my bank account to stop this. Dont use this company.

    Business Response

    Date: 08/04/2023

    Hello ********,

    Thank you for reaching out and bringing this to our attention.
    We take every claim of unauthorized charges very seriously and make every effort to rectify the situation.
    An Account Manager will be reaching out to in order to discuss in detail how we would be better able to serve you. Thank you for your patience while we handle this matter.

  • Initial Complaint

    Date:08/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the free service yet you keep charging different amounts every month. App will not let me cancel my free account or take off debit card

    Business Response

    Date: 08/03/2023

    Hello *******,
    Thank you for reaching out and bringing this to our attention.
    I can confirm your account has been completely cancelled as of today 08/03/23, and your information has been removed from our system.
    Our apologies for any inconvenience this has caused, please feel free to contact us if you need further assistance
    or have any questions. We are here to help Monday to Friday **************.
    Thank you for your time and patience.

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged $34.00 numerous times a day for the past few months. I used this service to give money one time to my nephew a few months ago who is an inmate in the ***************************** in ********* ******. These recurring charges have cost me upwards of $10,000 dollars. I would like a refund for these charges.

    Business Response

    Date: 08/09/2023

    Hello *******,

    We appreciate you bringing this matter to our attention and we would like to rectify the issue as soon as possible. We will do 

    further investigation and we will make sure to resolve the issue as soon as possible. One of our manager will give you a call

    so you can discuss the details. Thank you and keep safe!

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Unlimited plan for $24.99 and then the following day had another charge for $4.99. I brushed this off since the amount was low, but then the next day, my card was charged $34.99 by Post Pigeon!! Since it was after 5 pm and I wasnt able to get a hold of customer service about why I was being charged multiple times for various amounts, I changed the debit card on file on my Pigeonly account just in case they tried to charge me again. Lo and behold, I received a notification the next morning stating that my debit card declined for ANOTHER charge of $34.99 from Pigeonly!! Thank goodness I didnt have money on my card, as that would have totaled $100 I was charged for sending a letter and a few pictures. I still feel scammed out of $40, and Im very fearful of having any of my cards on file since they seem to be able to charge them any time for no reason. Im still waiting to get a hold of customer service because the hours are so limited and always during my work hours. Really disappointing since the entire advertising of Pigeonly was geared toward people wanting to connect with their loved ones at an affordable price :/

    Business Response

    Date: 07/25/2023

    Hello Heaven,

    We appreciate you bringing this to our attention. We would like to rectify this issue as quickly as possible. One of our manager

    will call you to discuss the details, and rest assured this will be taken care of as quickly as possible.

    Thank you and keep safe!

    Customer Answer

    Date: 08/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Heaven *******

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep charging my card for an account i have not used in months.

    Business Response

    Date: 07/25/2023

    Hello *****,

    We appreciate you bringing this to our attention. Please know we are more than willing to help you resolve this issue.

    This will be further investigated and rest assured it will be taken care of as quickly as possible. One of our manager

    will call you so you can discuss the details.

    Thank you and keep safe!

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to figure out how to send an email to someone in prison and this was one of the first websites to show up. When I clicked on it it said I could send two postcards for free by signing up for a certain plan and nothing would be charged to my credit card at all. So I did that it didn't work and I canceled the plan just to make sure. Well now I have five or six charges on my credit card over the past 5 days and I just realized it. The total is $179.94 for no reason. The only reason I realized they were charging my card was because I tried to get gas and there was no money in my freaking account. I need my money back I need a refund. This website is a joke and provided no services and is trying to steal my money.

    Business Response

    Date: 07/25/2023

    Hello ****,

    Thank you for bringing this to our attention. We would like to rectify this issue as soon as possible. 

    This will be further investigated and rest assured this will be taken care of. One of our manager will call you so you

    can discuss the details and have this issue resolved as quickly as possible.

    Thank you and keep safe!

    Customer Answer

    Date: 07/25/2023

     
    Complaint: 20358240

    I am rejecting this response because:I have tried waiting for the business to get back to me and they never did.

    Sincerely,

    ***********************

    Business Response

    Date: 07/27/2023

    Hello ****,

    Thank you for reaching out. Please know this has been taken cared of. Your account was forwarded to the upper management

    and rest assured this issue will be resolved as quickly as possible. Thank you for your patience and keep safe!

     

     

Pigeonly Corrections is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.