Complaints

This profile includes complaints for First National Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  First National Collection Bureau, Inc.

  50 W Liberty St Ste 250 Reno, NV 89501

• 

  First National Collection Bureau, Inc.

  50 W Liberty St STE 250 Reno, NV 89501-1973

• 

  First National Collection Bureau, Inc.

  Dept # 21377 P.O. Box 1259 Oaks, PA 19456

• 

  First National Collection Bureau, Inc.

  PO Box 1259 Dept #21377 Oaks, PA 19456-1259

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company send a fruad bill that my ex wife unauthorized open in 2013 and they and judgement 11/22/2013 as they claimed, I was reading oversea and for military. Hypothiethically if this was true bill and it was establish in 2013 federal law stature and limit of time is forgiven. This company is fraud, please remove my information asap or I will be forced to contact Attorney general if these practice continue.

  Business Response

  Date: 02/03/2023

  Dear Consumer,
  

  We received and reviewed your complaint alleging that First National Collection Bureau,Inc. (FNCB) sought to collect a debt from you that you believe is fraud.
  

  FNCB is a third-party collection agency. FNCB attempted to collect the judgment against you identified in your complaint on behalf of its client.  Based on information provided to FNCB by its client, FNCB understood the debt, to be your debt and to be owed in the stated amount.  However, we understand from your complaint that you dispute the debt.  Your complaint was forwarded to our client and our client has recalled the account and is terminating collection efforts. 
  

  Please know that FNCB is a nationally licensed, legitimate business entity.  *********** prides itself on strong compliance protocols and on working with individuals to assist them in repaying legitimate debts owed to its clients.
  

  We hope this response addresses your concerns.  Please do not hesitate to contact us directly, however, if you have additional questions or require further assistance.  We would be happy to provide it.  For your reference, our telephone number is ************** and our address is ******************************** 250 ****, **  89501.
  

  Sincerely,
  

  First National Collection Bureau, Inc.

• Initial Complaint

  Date:12/01/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail from First National Collection Bureau *** about a fraud with ************ about a purchase from *************** account from ************** with a reference number of *********. I have never made a purchase from *************** nor LVNV in my life and they indicated that I had an account number ending ****. This is Fraud and I believe someone has stolen my identity or details. The address it was sent to is also not my home address, but that of a family member,, The amount they claim I owe is from 31 January 2020 of $8,215.75, with no interest accruing over the past three years which indicated that it is not authentic as well. I believe that either FNCB is Fraudulent or they are acting on behalf of an identity theft. Please let me know what I am able to do to protect myself from FNCB and from fraudsters. Also I have filled out a form online directly with them on their website.

  Business Response

  Date: 12/06/2022

  Dear Consumer,
  

  We received and reviewed your complaint alleging that First National Collection Bureau,Inc. (FNCB) is trying to collect on a fraudulent debt. Thank you for sharing your concerns with us. We appreciate the opportunity to respond.
  FNCB is a third-party collection agency. FNCB attempted to collect the debt identified in your complaint on behalf of its client, LVNV Funding LLC, in favor of ************** FNCB understood the debt to be valid, due, and owing by you.  In response to your complaint, we have stopped collection activity on the account and forwarded the complaint to our client.
  

  Please know that FNCB is a nationally licensed, legitimate business entity.  *********** prides itself on strong compliance protocols and on working with individuals to assist them in repaying legitimate debts owed to its clients.  FNCB has been in business for over 30 years.
  

  Please be advised that FNCB has not furnished information regarding the account to any credit reporting agency and has no knowledge of the current reporting status if the account has been reported to a credit reporting agency by another entity.
  

  We hope this response addresses your concerns.  Please do not hesitate to contact us directly, however, if you have additional questions or require further assistance.  We would be happy to provide it.  For your reference, our telephone number is ************** and our address is ************************************************ **  89501.
  

  Sincerely,
  

  First National Collection Bureau, Inc.

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am addressing to you for help as First National Collection Bureau, Inc. (FNCB, Inc) has been harassing me to collect a debt that does not belong to me. They have sent me several text messages to my phone, several messages to my email and several letters to my home address regarding a collection of a debt. According to FNCB, Inc., I am owing them $10,757.16. They also state that the Current Creditor is CACH, LLC, and the Original Creditor is GE Money Bank. According to FNCB, Inc., CACH,LLC is offering me a discounted offer of $8,605.68 in 12 Payments starting 12/10/2022 to satisfy the judgment against me. They also state that I MUST start to make those payments by the due date, or their offer will be cancelled, and then I will have to pay them the full balance.
  In their debt collection messages, FNCB, Inc. uses the following Reference Number: *********.
  I need to know how this company has obtained these means of communication with me if I have no relationship with them at all, and to make the situation worse, they are holding me responsible for an alleged debt that according to them was settled on a judgment against me on 09/13/2011. Therefore, I request FNCB to immediately remove all means of communication with me, including my phone Number, my email, and my home address from this account.
  FNCB, Inc phone No: ###-###-####
  Their address: ** ** ******* ****** ***** *** Reno, Nevada 89501
  The most recent letter, text message, and email I received from them was on November, 2022.
  
  Regards **** ******

  Business Response

  Date: 12/06/2022

  Dear Consumer,
  

  We received
  and reviewed your complaint alleging that First National Collection Bureau,
  Inc. (“FNCB”) is trying to collect on a debt that is not yours. Thank you for
  sharing your concerns with us. We appreciate the opportunity to respond.
  

  FNCB is a
  third-party collection agency. FNCB attempted to collect the debt identified in
  your complaint on behalf of its client, CACH, LLC, in favor of GE Money Bank.
  FNCB understood the debt to be valid, due, and owing by you.  In response to your complaint, we have closed
  the account in our office and forwarded the complaint to our client.
  

  Please be
  advised that FNCB has not furnished information regarding the account to any
  credit reporting agency and has no knowledge of the current reporting status if
  the account has been reported to a credit reporting agency by another entity.
  

  We hope this
  response addresses your concerns.  Please
  do not hesitate to contact us directly, however, if you have additional
  questions or require further assistance.  We would be happy to provide it.  For your reference, our telephone number is ###-###-#### and our
  address is ** ** ******* *** *** ***, Reno NV  89501.
  

  Sincerely,
  

  First
  National Collection Bureau, Inc.

  Customer Answer

  Date: 12/12/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me as long as they don't contact me again by any means in regards to this issue. 
  
  
  
  Sincerely,
  
  **** ******
  

• Initial Complaint

  Date:11/18/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text from this place stating they are a debt collector and I owe. First of all with all the scams going on why would anyone trust a text like that? Very unprofessional I do not owe any debt that I am aware of. And if I did why would I trust a text? . Debt collectors should understand why people these days are iffy about trusting anyone wanting their info.

  Business Response

  Date: 11/20/2022

  We are unable to locate an account in our office with the information you provided on the complaint.  Can you please provide the phone number that was messaged if different than the one provided?

   

  Sincerely,

   

  First National Collection Bureau, Inc.
  

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I received the following email to a debt that is not mine from 2015. Addressed to someone who isn't me. Please remove my email from this account. I never had a ********** secret credit card.From: First National Collection Bureau, Inc.50 ***************************************************************** (800) 824-6191 6am - 5pm PST, Mon-Fri www.fncbnv.comTo:******************* ***** ****************************************************************** Reference:221606050 First National Collection Bureau, Inc. is a debt collector. We are trying to collect a debt that you owe to UHG I LLC, the current creditor. We will use any information you give us to help collect the debt. You had an account with ************* account number ending in ****. ************* is the original creditor of the account.Our information shows: You had a ********** SECRET account from ************* with account number ending in ******* of August 12, 2015, you owed: $ ****** Between August 12, 2015 and today: You were charged this amount in interest: + $ **** You were charged this amount in fees: + $ **** You paid or were credited this amount toward the debt: - $ **** Total Amount of the debt now: $ ****** How can you dispute the debt? Call or write us by December 21, 2022 to dispute all or part of the debt. If you do not, we will assume that our information is correct.If you contact us by December 21, 2022, we must stop collection on any amount you dispute until we send you information that shows you owe the debt. You may use the form below or write us without the form. You may also include supporting documents. We accept disputes electronically at ***************************************

  Business Response

  Date: 11/15/2022

  Thank you for reaching out.  We have removed your email address from the account.  We apologize for any inconveniences.

   

  Sincerely,

   

  First National Collection Bureau, Inc.

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text from this company attempting to collect a debt under the name of someone else. I am not the person they are looking for.

  Business Response

  Date: 11/15/2022

  Thank you for reaching out to let us know that you received a text from us.  We have removed your phone number from the account.  We are sorry for any inconvenience.

   

  Sincerely,

   

  First National Collection Bureau, Inc.
  

  Customer Answer

  Date: 11/15/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the following email, addressed to a ************************* (which is not me) about a 2006 debt that I did not incur. Our Information Shows: Current Creditor: LVNV Funding LLC Original *********************** Debt *********************** Original Account #: ************** Ref #: ********* Current Balance: $32,433.10 Case Number: 0601CV4258 Judgment Date: 12/01/2006 Hi *************************, First National Collection Bureau, Inc. wants to help you settle the court awarded judgment placed with our office by LVNV Funding LLC the current owner of your ************** ********** account with a current balance of $32,433.10. We can offer you a discounted payoff or customize a repayment plan. If you're ready to take the first step, view your options online or call us at **************. Visit our ************ Payment Portal Did you know? Our website makes it easy for you to view your plans and even set up monthly payments. You can also sign up by phone to make payments using your checking account or debit card. View your account now! This is to advise you that your delinquent account has been placed with our office for collection by LVNV Funding LLC. This communication is from a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Please read below for important disclosures Unless you notify our office within thirty (30) days after receiving this notice that you dispute the validity of this debt or any portion thereof, this office will assume this debt is valid. If you notify this office in writing within thirty (30) days from receiving this notice that you dispute the validity of this debt or any portion thereof, this office will obtain verification of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. If you request of this office in writing within thirty (30) days after receiving this notice, this offi

  Business Response

  Date: 09/14/2022

  Dear Consumer,

   

  We apologize for emailing the incorrect email.  We have removed the email address from our account in our office. 

  Sorry for any inconvenience.

   

  First National Collection Bureau, Inc.

  ************

  Customer Answer

  Date: 09/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** am curious about how they would have gotten my email address to begin with. I have no relationship to this company at all. If this was attempted ID theft, I hope it is being investigated.
  
  Sincerely,
  
  ***************************