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Business Profile

Collections Agencies

First National Collection Bureau, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for First National Collection Bureau, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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First National Collection Bureau, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your texting my number in regarding the name *******, my dad is a ******* he died years ago. Why are you texting me? Stop harrasing me.

      Business Response

      Date: 08/10/2023

      Dear Consumer -

      We are sorry that we attempted to contact your father on your number.  We are also sorry for your loss.  We have placed your phone number on the do not call / do not text list for an indefinite amount of time.  You will not be receiving anymore texts or calls from us.

      Sorry for any inconvenience.

       

      Sincerely,

      First National Collection Bureau, Inc.

      ************

    • Initial Complaint

      Date:07/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi

      First National Collection Bureau, Inc. wants to help you resolve your delinquent account placed with our office by LVNV Funding LLC the current owner of your First Premier Bank, First Premier account with a current balance of $746.07.

      We can offer you a discounted payoff or customize a repayment plan. If you're ready to take the first step, view your options online or call us at ###-###-#### using reference #*********.

      I went to the First Premier Bank web site and they wanted my ssn to do anything. Feels like a scam.

      Business Response

      Date: 07/23/2023

      Dear Consumer,

      First National Collection Bureau, Inc. has received your complaint.  The reason that we need to verify your identity is to make sure we have the correct person and that someone else couldn't log into the portal who isn't the correct person.  The portal does not require for you to enter your entire SS number, it only requires the last 4.

      We have closed your account in our office and returned it to the client.  First National Collection Bureau, Inc. also does not credit report and does not know the current status of any credit reporting.

      If you have any other questions, please feel free to contact us at ###-###-#### or email us at ********************.

      First National Collection Bureau, Inc.

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Within the last 6 months I&#**;ve received multiple calls from H37313735343631**36H H323435**31313438**35H Credit Bureau. They&#**;ve asked to speak with different people, and I&#**;m not the person they&#**;ve requested. I&#**;ve asked for my number to be removed from their call list. The last time I received a call from the collection agency was within the past three months. I requested again for my number to removed and also asked to speak with a manager. I was transferred to a manager who was very rude, didn&#**;t give me an opportunity to speak, and rudely said they will not contact me again by phone call. Since then I&#**;ve received text from the collection agency.

      Business Response

      Date: 07/17/2023

      Dear Consumer,

      First National Collection Bureau, Inc. has received and reviewed your complaint.  Your number has been placed on the do not call and do not text database.  We are sorry for the inconvenience and we appreciate you bringing this to our attention.

       

      First National Collection Bureau, Inc.

      ************

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent emails about a phone bill for a wireless provider I never use in my life.

      Business Response

      Date: 07/11/2023

      We are unable to locate this consumer.  I have searched via email, name and State.  If more information can be provided, such as an address, we can try to locate this consumer.

       

      First National Collection Bureau, Inc.

      ************

      Customer Answer

      Date: 07/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It seems like someone is impersonating this business sending fraudulent emails to people trying to collect money from fictitious debts. I already blocked that sender and deleted the email. Thanks Better Business Bureau for your prompt complaint messaging.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/17/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has not identified themselves, anybody they represent, or how much money they seek.

      They have not given me enough information to want to or try to respond. Yet they sent a text today demanding a payment.

      Business Response

      Date: 04/25/2023

      Dear Consumer,

      We have received your complaint and have reviewed your file. 

      Unfortunately I am unable to provide documentation to this response.  There is not enough information on your complaint for verification. 

      As I understand you received a text message, if you were to click on the link you would have to verify your identity to be able to log in.  If you called the number provided, you would have to verify your identity with an agent. 

      However, I have removed your number from the file and placed it on a DNC / DNT database. 

      If you have additional questions or concerns please contact us at ###-###-#### or visit our website **********. 

      First National Collection Bureau, Inc.

      Customer Answer

      Date: 04/25/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      **** *********

    • Initial Complaint

      Date:04/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is harassing for a debt owed by someone else. I have informed them multiple times I am not the person they ask for and they need to remove the number from their records This c*** is getting really old and now they are sending texts to me. Next step is a lawyer and I have already filed a complaint with the ** Attorney General.

      Business Response

      Date: 04/14/2023

      Dear *****,

      Thank you for notifying First National Collection Bureau, Inc. that we have the wrong number.  However, we just received this file in our office on 4/12/2023 and have made no contact and have received no communication from you that the number was incorrect.  I have added your phone number to the do not call and text list indefinitely. 

      Thank you,

      First National Collection Bureau, Inc.

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has reached out to me several times via email claiming I owe on a QVC Credit Card from back in 2017 under a name that is not mine. I don't know how they got my email at all. I don't know how to make the emails stop. I have never purchased anything from QVC in my life. The debt owed is under someone else's name.

      Business Response

      Date: 03/23/2023

      Dear ******,

       

      We are sorry that you have received emails that do not belong to you.  There is / was an opt out on the emails that could have been utilized to stop any further communication.  We have added your email to the do not email table for an indefinite time.  Your name, address and phone number are not in our files.

       

      Thank you,

       

      First National Collection Bureau, Inc.

      ************

    • Initial Complaint

      Date:03/16/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had at least two emails from this company seeking payment on a credit card I do not own. They are addressing this to a persons first and last name completely different than my own. It is addressed to *******************************. I am not that person and I feel I am being harassed by this company. I am worried that this is a complete scam. I will not tolerate being threatened that my credit score will be affected. They attached a reference number of: *********. Please help me with this situation. Thank you.

      Business Response

      Date: 03/21/2023

      Dear ***** -

       

      Your email address was removed from our system on 3/16/2023 and placed on a do not email list.  We apologize that you were unable to utilize the "opt out" feature on the email. We do not share information, including email addresses.

       

      Please let us know if you have any other concerns.

      First National Collection Bureau, Inc.

      ************

      Customer Answer

      Date: 03/21/2023

       
      Complaint: 19603114

      I am rejecting this response because: I would like you to state in writing that you have used the wrong email address associated with this person. You stated in your response that I should just opt out from your original email before contacting the BBB? Why would I just delete the matter without looking into a credit scam linked with my personal email address? I worry about the elderly, etc.  out there who may have contacted you and paid this claim. It is clearly not me. Again, please state in writing that this was the wrong email address you used for this person.


      Sincerely,

      *************************

    • Initial Complaint

      Date:02/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from First National Collection Bureau addressed to *************************** (which is not me as I have a different middle initial) regarding an account I never had ending in **** with **** of America. The letter said *************************** owed $7,829 of which $4,439 is interest from 2/27/2010. The reference number on the letter is *********. This is either fraud or a mistake. In either case, I want FNCB to stop contacting me. Thank you for your support.

      Business Response

      Date: 02/20/2023

      Dear consumer,

       

      We have removed the address on your complaint from our files. 

      We are sorry for any inconvenience. 

       

      First National Collection Bureau, Inc.

      ************

      Customer Answer

      Date: 02/20/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/07/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've never been treating so unprofessionally by several customer service reps. I've been hung up about 6 times from different reps.

      Business Response

      Date: 02/19/2023

      Dear Consumer,

      We have reviewed the account and listened to the call recordings.  There were no calls that we found that support the complaint you have submitted.  There was an issue with the payment you made and seemed to be an issue with your bank.  We have closed the account and sent back to the client for review. 

       

      First National Collection Bureau, Inc.

      50 *************., Ste 250

      ****, **  89501

      ************

    First National Collection Bureau, Inc. is NOT a BBB Accredited Business.

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