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Business Profile

Holding Company

Gatehouse Asset Management, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Reviews

Customer Review Ratings

1/5 stars

Average of 17 Customer Reviews

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Review Details

  • Review fromJessica C

    Date: 12/20/2023

    1 star
    Boho Beach Hut is fraudulent!!! Do not order from them!! I wish I had checked BBB before ordering from something I saw on IG. I purchased a dress for $50 and received a dress that looked nothing like what was shown on their website. The dress was a white crochet mini dress and what I received looked like a gross, old nightgown situation. The model shown had it hitting her upper thigh. Im 59 and the dress hit below my knees & the design is obviously different. The company hasnt apologized or acknowledged the issue. They arent offering me a refund, ************ credit. I refuse to give them future business and I am demanding a full refund. *** filed a claim with my bank and hopefully they will reimburse me. Spare yourself the hassle and do not shop here!
  • Review fromStephanie L

    Date: 08/14/2023

    1 star
    I placed an order over a month ago and still have not received the item. I've contacted them several times asking for updates and now asking for a refund and they are not responding to me.
  • Review fromsue b

    Date: 08/09/2023

    1 star
    I placed an order with them on 7/31/23 from Boho Beach Hut. I asked them where it is they tell me it shipped. But when I look on **** w the tracking number. They haven't received the item yet. I asked them to cancel it and they said they can not. I will not get a refund either only a store credit.
  • Review fromAlley M

    Date: 05/28/2023

    1 star

    Alley M

    Date: 05/28/2023

    Extremely dishonest store and terrible costumer service. I bought 3 blouses one for 32$ one for 26$ and a dress for 44$ totaling up $100. The website states these are hand made items from vendors all over. The 32$ blouse arrives and it is cheap and from ***** so the size chart was not correct for my size. I also found the same blouse on another ******* site *** express for 10.99$ the dress for 25$ and the other 26$ blouse for $2.99. When I complained and said I wanted my money back they told me Id only get store credit why would I want to shop in a store that charges $26 for a blouse thats 2.99$. I had to get my bank involved. If I could leave a picture of the evidence I would. Dont claim to be unique and your company built on trust and quality when its built on lies and c***

    Gatehouse Asset Management, LLC

    Date: 06/24/2023

    Please return all of your items for a full refund.
  • Review fromDiana B

    Date: 03/25/2023

    1 star

    Diana B

    Date: 03/25/2023

    Would not even give one star. They only give store credit. Pictures look different in line I received wrong color dress. One dress still hasnt shipped and I ordered it over 11 days ago! Who knows how long or if it will ever come. Theyre not cheap and you can do better in the US!!!!!

    Gatehouse Asset Management, LLC

    Date: 04/20/2023

    Hi *****,We are sorry you are disappointed with your order with Boho Beach Hut. I have looked into your order history and show that you have received all items in all of your orders. Please let us know if we can help you with anything else. ********************************
  • Review fromJoyce G

    Date: 02/09/2023

    1 star

    Joyce G

    Date: 02/09/2023

    Avoid BoHo Beach Hut aka Gatehouse Asset Management LLC like the plague! This company is a scam. After never receiving an update for the ETA for my order (order #87377) and after numerous requests via phone (had to leave a message every time as they do not answer…ever) and emails to cancel the order nothing happened until I was very specific about contacting PayPal and my credit card company. Then all of a sudden I received an email stating a USPS label had been created. But when I followed the tracking number it did not take me to the USPS website instead some weird obscure website. So I tried the tracking number provided at the actual USPS website which did not recognize the tracking number resulting in another email from me stating the USPS tracking number was not valid…please cancel the order…they refused. So it can only be concluded “Boho Beach Hut” did this in order to falsely continue with the order so they can keep the money no matter what. Just received 3 of the 4 items today and even though they are of such horrific quality and very very inaccurate sizing, I will not initiate an exchange instead donate the items in order not to spend any additional monies with this order and this bogus company. I’m sure the 4th item will not be delivered in time thus resulting in no chance of an exchange, but as stated I will rather donate than have any further dealings with this “company”. It is my opinion their claim to be in Nevada is a front for overseas mass produced clothing company. What a rip off…lesson learned. It appears the Better Business Bureau should be investigating if not shutting down BoHo Beach Hut and this LLC and any and all other companies operating under Gatehouse Asset Management LLC.

    Gatehouse Asset Management, LLC

    Date: 04/20/2023

    Hi *****,We are sorry you are disappointed with your order with Boho Beach Hut. I have looked into your order history and show that you have received all item in your order. I also show you have been refunded in full for items returned. Please let us know if we can help you with anything else. ********************************
  • Review fromJessica M

    Date: 08/19/2022

    1 star

    Jessica M

    Date: 08/19/2022

    This company is an absolute scam and seems to be a backing of several scam companies. Boho Beach hut not listed as a company on BBB is one of their entities who is stealing money from customers. Delivering the wrong product and will not refund your money rather offering a credit to then send another incorrect product. Check out there social media pages....trust pilot...us reviews....how many more complaints ubtil you shut these guys down. The owners have even created fake linkedin profiles under ****** and ***************************. This is not a legit company!

    Gatehouse Asset Management, LLC

    Date: 09/13/2022

    Hi *******, We are very sorry you were not happy with your order. I have tried looking into your order, but am not able to locate an order under the email address you provided. I show numerous orders (10) under the name you provided though, but none of these orders have been returned. I assure you that we are a legit business and we are obviously listed on the BBB, because you were able to write a review. LOL. I also assure you that there are no fake profiles or accounts made on behalf of Boho Beach Hut! We are a Corporation and take our business very seriously. Again, we are very sorry you were not happy with your experience at Boho Beach Hut. If you would like to provide the correct email address/name you placed your order under, we can look into your order and help you further. Hope you have a wonderful day!

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