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Business Profile

Telecommunication Consultants

The Unlocking Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Consultants.

Reviews

This profile includes reviews for The Unlocking Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    4.35

    Average of 131 Customer Reviews

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    Review Details

    • Jamie

      Date: 08/14/2022

      Jamie

      Date: 08/14/2022

      I ordered a unlocking code for my S21 in early July They were pretty prompt and telling me that my code was stuck in the system they offered me to get the code from the additional $15 Which at the time I didn't have so I had to cancel I'm get a refund ..a little while later I asked for the service again when I got paid and finally they were able to message me back ..I paid the amount i needed and they told me 48 hours .. skip ahead 5 days no response have called multiple times they never answer there phone finally I get a email asking my info so they can look it up..after a few more days they get back to me saying as soon as it comes in I'll have it ..I said ok I kinda paid for the service u said 48 hrs and now there is more ..but i agreed ...another week had passed then I stated to reach out again took a little bit but finally I got a email saying delay in ******* were not sure when we will have it ..this is all they said .I said ok let me be patient but every other day for about 2 weeks I would message them to check up on things because i would get nothing no update nothing.. and when I did it always seemed like I was bugging them when I was being as nice as possible ..very short with me ...finally I sent another email and the guy seemed passed basically we will let u know stop emailing us in other words but pretty much ..then I said this is no way to do business and he told me well he could refund me until it. Came in I said okay 2 weeks later I messaged to see if maybe the code popped up and to my surprise I just got a we couldn't get it ..no explanation nothing no further instructions at all do i go to another service what even after asking no answer..not to mention I made a request that the original payment go to a specific card and they ignored it so I'm out the money and the code thanks alot!

      The Unlocking Company

      Date: 08/15/2022

      Hello *****, unforutnately this is a Global issue, and every where is having issues getting ******* unlock codes due to the release of yet another flagship. This has caused delays not only for unlocks to thrid party companies, but also carriers themselves. you ordered using 3 different cards, multiple names, and we sent receipts off and screenshots of the 3 failed transactions as well as all the completed charges,

    The Unlocking Company is NOT a BBB Accredited Business.

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