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Business Profile

Auto Warranty Plans

American First Auto Protect LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the extended warranty and spent $3000 for nothing because now
    You can’t even get a hold of them and never could.

  • Initial Complaint

    Date:11/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended warranty from America First Auto-Protect in January 2022. I reached out to the company, and the number appears to be disconnected. I have received no response to emails I've sent. It seems that they have ghosted everyone who has purchased a warranty from them, which is a breach of contract.

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended warranty from American First Auto Protect on 10/26/2021 for $3,900.00 for my 2013 **** ***** ***** ***** *****. This policy was to be in effect with their platinum plan with coverage for 3 years expiring on 10/26/2024. On 10/22/24 I took my vehicle to have some repairs done and my shop called the warranty company to to make a claim as the repairs should be covered; and they realized the phone # was disconnect and their website is down. The shop was calling around based on research online that perhaps another warranty company took over their book of business. To no avail the shop kept getting passed along to many different warranty companies who stated they do not handle American First Auto Protect.

    It is my conclusion that American First Auto protect has gone out of business, is in receivership of filed bankruptcy. If this is the case, there should be indigent programs from the state or federal government to protect consumers within the realm of regulated industries.

    I am looking for avenues of recovery for a loss that should have been covered under my warranty policy.

    Supports to be provided upon receiving requested information.

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car warrenty was purchased . When I tried to use it . I couldn’t contact anyone . Number and email I had didn’t work

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase vehicle warranty back in 2021, and the contract ended in 2025, have been requesting for inspection, but their number is always busy even after hours, i have 8 repairs in these 3 years for over $11K, but never had a chance to submit or request a claim, repair shop called also same result, not sure if this only happens to me? but sounds like a scam, and I felt like a victim with this company .

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a American first Auto protect Warranty. 3 yrs ago, when I try to use them the number was no longer valid. I don't have any other way to contact them. the number is saying it was disconnected/ not valid.

  • Initial Complaint

    Date:03/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did purchase auto waranty 2 years ago, I did calling them but company not exist anymore. this is scam. I want my money back

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American First Auto Protect LLC- i purchased a full platinum warranty in 2021 and have not been able to get a hold of the company at all’s phones and emails are no longer in service. i paid over $2,500!dollars for additional car warranty. This is ludicrous as something needs to be done about this false company that is stealing money from people criminal charges should be sought after this false company that continues to take peoples money!

  • Initial Complaint

    Date:02/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 03/24/22 I bought an extended warranty for my car for the amount of 2,165.09 for 5 years. I received a call In January 2024 from another company saying my warranty was expiring. Which prompted me to call mine. To find out the webpage is down, telephone numbers do not work. I attempted to email as well. So, I am supposed to have 5-year warranty and the company does not exist. I would like a refund, since I never used it, nor can I,

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased and automotive warranty for $2926 which lasts until 2027 but I cannot reach the company any longer. I need to get my car fixed. Please help we reach American First Auto Select or help me get my money back. I have never been scammed before. It feels horrible. I appreciate the help.

American First Auto Protect LLC is NOT a BBB Accredited Business.

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