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Business Profile

Auto Warranty Plans

American First Auto Protect LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a car warranty for approximately $2700. Unable to reach the business when I need to utilize my warranty. Had to pay $400 out of pocket for my repairs. I should still have 2 years left of my warranty.

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/14/2022 I purchased an auto warranty policy from American First Auto Protect for $3211.09. Coverage was from 5/13/2022 until 5/13/2025 or 45,000 miles. I went to make a claim on 2/05/2023 but was unable to reach AFAP via their email address or their phone number. I was told that AFAP had ties to American Dream Auto Protect but they (ADAP) denied any affiliation.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am reaching out to you because I purchased your Platinum Car Warranty ($3,493.60) for my son's car. The policy went into effect Dec. 12/8/2023.
    Last week, 1/15/2024 my son was at work and he went to leave for lunch and the car was grinding. So he had it towed,$226.83, to the auto repair shop that we use ***** *** ******(***** *******-owner, Delaware, OH). ***** said it was the transmission and from that point tried to reach your claims dept. and whomever he spoke with said " If the car was driven 30 more miles it would have been covered, but its not This was Wed or Thursday. So, he called me, I had already read the Vehicle Service Program, and I finally got a hold of Adam G**** yesterday 1/19/2024, sales person at American Auto, and we got disconnected and from that point forward everytime I called your company it went to "Leave a message" I finally received a call from Raymond yesterday, and he was a bit crass with me. I too, deal with the public and my reputation is very important as I'm sure you want yours to be as well. ***** was finally able to talk to Raymond, and I believe an inspector is supposed to come out next week. I did A lot of research before I purchased this warranty, (Almost $3,600) and want to be treated fairly. I am asking that you get involved and make this right. I purchased this car from a ***** dealer in 2017. the car is a 2015 ***** CRV which had 48,000ish when I bought it. It now has 79,000 ish. My sons work is 1 mile from home. He does not drive a lot as testament to the mileage. The car is serviced regularly and is garaged. I feel very disappointed in how I have been treated and I am hoping YOU will step in as a business owner to try and keep me happy. I can be reached at 614.579.3040 or [email protected]. My policy number is *********.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two years ago purchased a five year warrantee from American First Auto Protect. Tried to contact the company regarding a repair. Telephone numbers and emails no longer work.

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American First Auto Protect LLC- i purchased a platinum warranty in 2021 and have not been able to get a hold of the company at all’s phones and emails are no longer in service. i paid over $2,000 dollars for additional car warranty.

  • Initial Complaint

    Date:01/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is not following the contract. My mechanic has had to file several claims and they never respond back to the shop. I have waited 90 days and they are saying that my vehicles problem is pre existing.

    This company is a scam and I either want my car fixed or I will be looking to sue.

    It is now January and they said that December 14th I can put in a claim since that was the end of 30 day waiting period.

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the platinum protection extended auto warranty from them and now all phone numbers, emails, and web sites are no longer valid. I purchased the contract on December 16, 2021. I cannot contact them to file a claim or get a pre auth for work

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended warranty for my 2016 **** ******* from American First Auto Protect on September 14, 2021 for $2,317.72. I had my **** serviced on November 11, 2023 and discovered that this warranty was a scam since I could not contact a representative using a number on the agreement ###-###-#### which is constantly busy. I tried even contacting the sales manager at an email address ********************************* that bounced back to me. I later researched the better business bureau website and could see that there have been several complaints that claims were not being honored American First Auto Protect and maybe the business is no longer in existence. Is there any steps I can take to get my $2,317.72 back? Please contact me at ********************** or ###-###-#### to discuss. Thanks.

  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the attache contract. I've tried to exercise the contract and the company has been nonresponsive.

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the platinum extended warranty for my 2015 vehicle for 5 years in 6/03/22. Their phone number has been disconnected and no one returns my email.

American First Auto Protect LLC is NOT a BBB Accredited Business.

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