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Business Profile

Auto Warranty Plans

American First Auto Protect LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 114 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a warranty in Nov 2021, had no claims. In April 2022 I sold the vehicle and transferred the warranty to a new vehicle at an additional premium. First claim now....can't reach anyone. Voicemail full. Company directory is empty

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an extended warranty for my car from the above mentioned agency and they have been evasive since receiving my money. Phone is never answered and voicemail is always full. No calls are returned. I feel they are stalling until the 30 days are up and cancellation option is gone purchase date 6/22/22 contract was sent after several demands to see it. when it was sent for doucet sign it was sent with a 24hr. limit to sign and no text email making me aware it had been sent when I did see email document had expired and could not be signed. I have repeatedly called but no answer no way to leave message and no return call regarding the cancellation notice I sent to him on three different occasions. first on the one phone call we have ever had two by email.

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February, I purchased an extended warranty for my ***** ***** ****** from American First Auto Protect. However, I traded my ****** in for a new car in May. My contract with AFAP states I qualify for a prorated refund, although the confirmation of that wasn’t sent as promised. After a few weeks, and no refund in the mail, I called them. It took several calls before anyone picked up the phone (and the voicemail box is always full). On June 16th, I was informed by Theodore that my refund check would be in the mail and should have it no later then July 4th. I also received the confirmation email of the coming refund. It’s now July 18th, and no check ever arrived and no one answers the phone or emails. I have emailed Colin G**** (the salesman who sold me the warranty and who confirmed my refund via email), but he is not responding either.

American First Auto Protect LLC is NOT a BBB Accredited Business.

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