Complaints

This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  American Coradius, Int'l

  2420 Sweet Home Rd Ste 150 Amherst, NY 14228-2244

  
• 

  American Coradius, Int'l

  3556 Lake Shore Rd Ste 215 Buffalo, NY 14219-1480

  
• 

  American Coradius, Int'l

  560 West Main St Arcade, NY 14009

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem I have is that the company has to call me every month to make a payment. They do not have an online system that works. When they call to take my payment they are usually rude and rough and try to lecture me about paying off the $35,000.00. I hate taking their calls and wish I could just make my payments in peace.

  

  Business Response

  Date: 10/22/2024

  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer’s perspective.
  Thank you for sharing your concerns regarding the payment process and your experience with our services. We genuinely appreciate your feedback, as it helps us understand the challenges our customers face.
  We are sorry to hear about the difficulties you encountered when attempting to manage your loans online. It is certainly not our intention to create any additional stress or anxiety regarding your financial situation. We recognize that navigating loan payments can be overwhelming, especially under such circumstances.
  Your comments about the lack of clarity in payment amounts and the pressure you felt during phone calls are invaluable. We assure you that we take these matters seriously and will review our processes to ensure they are more user-friendly and transparent.
  As per your request, American Coradius International LLC will cease all collection efforts, close the account and return it to our client, ******** ********** ******* **** *****. A copy of your complaint and our response will also be provided to our client for their records. Since your account will be closed in our office, we kindly ask that you follow up with our client should you have additional questions or concerns.
  Once again, thank you for bringing this matter to our attention. We are committed to improving our services and ensuring better experiences for all customers.
  Sincerely,
  Michelle C********
  Manager of Compliance

  Customer Answer

  Date: 10/23/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* *********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning 10/3/2024, I made several calls to the phone number provided by my original creditor (###-###-####), who was *** **** ********** This number gives me a recording telling me I’ve reach who I’ve intended to, American Coradius International LLC, and immediately puts me on hold. I’ve also never received a letter from this company regarding this debt. We were working with a debt consolidation company, but have decided to no longer work with them, and need a pay off statement for our credit union to take over and help us. However, I cannot make contact with this company. After 4 minutes and 30 seconds on hold, a new recording plays that says everyone is assisting other customers, and to please call back during business hours. I’ve made sure I called during those hours, and made sure I was in the right time zone also. The recording then automatically hangs up on me at exactly the 5 minute mark, every time. This has happened at least 8 times. I even called the phone number to make a payment, and was met with someone who seemed utterly confused as to why I was calling them, as if I’d dialed the wrong number, and then when I told them what I needed, I got a long silence and was then told I needed to be transferred. I was transferred, to be met with the same recording and was hung up on, at exactly 5 minutes, again. How can you even ask for money from someone, but not answer when they call to try and pay you? If I can’t even get a statement, how can I even verify how much money I owe? I can’t even speak to anyone. I unfortunately don’t think I have time to send a written letter, since I didn’t know this would be a problem in the first place. But I don’t even have the information required to get into their online bill pay either, because it requires information on a statement, I’ve never received.

  

  Business Response

  Date: 10/09/2024

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for contacting us regarding **** *****’s concerns. We would like to apologize to Ms. ***** for not being able to reach anyone here at American Coradius International LLC. We understand that she is looking for a statement, so we have provided that with our response.
  Based on your concerns, American Coradius International LLC will cease all collection efforts, close the account in our office, and return it to our client, *** **** *********. We have also notified our client of your complaint and our response. We kindly ask the customer to reach out to *** **** ********* and allow them the opportunity to address any additional concerns she may have.
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 10/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *****

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter claiming there is a debt with a ****** *** ******* account from *******. I contacted ****** and I have looked in my account and there was no past due plans or anything. My account has always been current and paid so why did I receive a debt claim? I have tried to contact the number but no one is answering for the last week.

  

  Business Response

  Date: 10/07/2024

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for contacting us regarding ***** ****’s concerns. As noted in the customer’s correspondence to the Better Business Bureau, we are attempting to reach Mr. Tang regarding a past due balance with ****** *** *******.
  We apologize that he has not been able to reach anyone here at American Coradius International LLC. We kindly request the customer to contact us at ###-###-####, Monday through Friday, 8:00AM to 5:00PM EST, and allow one of our Account Resolution Specialist to assist him with his concerns.
  Please note that a copy of this complaint and our response will be provided to our client, ****** *** ******** for their review. We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Manager of Compliance

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have contacted that number and it is a dead end number on multiple phone calls. There is no debt on my account per my call to ****** and my acconut is current. This is a false debt collection. Please review your records again as this is fraud.
  
  Regards, ***** ****

  

  Business Response

  Date: 10/08/2024

  In light of your concerns, American Coradius International LLC will cease all collections efforts, close the account in our office and return it to our client, ****** *** *******. A copy of your complaint and our response will be forwarded to ****** for their review. Should you wish to pursue these fraud allegations, we encourage you to reach out to our client and allow them the opportunity to address any additional concerns you may have.

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was out of the country for 5 months (late April to late September). When I came back, I received a physical mail from American Coradius International LLC saying I owed money from 2022 which I have no knowledge of.

  

  Business Response

  Date: 10/17/2024

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for reaching out to us regarding **** ******’s concerns. Please note, the customer’s account was closed and returned to our client as of May 18, 2024. All collection efforts have since ceased. Should the customer have any questions, we kindly ask her to contact our client, *** * * ****** ** ******** at ###-###-####, and allow them the opportunity to address any additional concerns you may have.
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the third and fourth letter I've received from ACI, each addressing **** ******* for credit accounts with ****** I have no affiliation with. I have filed with the BBB twice in the past, and each time ACI confirms that they will close the account and cease collection attempts. Clearly that isn't the case, because I just keep receiving more letters about random debts that I have nothing to do with. I am sick and tired of this scam. I don't know if my identity has been stolen or what, but **** ******* is not my name and no one of that name lives here. At this point, I am SO fed up and frustrated. I cannot be more clear: COMPLETELY BLOCK THE ADDRESS **** ***** **** ***** ******** ** ***** FROM YOUR SYSTEM!!! DO NOT SEND ME LETTERS ABOUT ANYTHING EVER AGAIN! I am not affiliated with this alleged debt and I have never had ANY association with ******'s credit accounts! DO NOT CONTACT THIS ADDRESS EVER AGAIN.

  

  Business Response

  Date: 10/04/2024

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for contacting us regarding ***** *******’s concerns. We would like to inform Ms. ******* that we have implemented systemic precautions in order to block any future correspondence from being mailed to her at **** ***** **** ****** ********* **** *****. Additionally, we encourage the customer to reach out to USPS or her local post office and advised them that this party does not reside at her address.
  We will provide our client with a copy of this complaint and our response. Should Ms. ******* have any questions, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Manager of Compliance

• Initial Complaint

  Date:09/28/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a collection notice from American Coradius International LLC stating I owed $400 from a ****** account. I haven't had a ****** account for over four years and did not have a balance when I closed it. I confirmed all of this with ******. They do not have any record of an account with them and didn't authorize any collection with this agency.

  

  Business Response

  Date: 09/30/2024

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for reaching out to us regarding Ms. *******’s concerns. Please note that we have ceased all collection efforts, and the account will be closed and returned to our client. Our investigation of the account and the information provided by the customer (e-mail address), indicates that Ms. ******* may have been a victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in the customer’s correspondence to the BBB.
  We have provided ****** with a copy of this complaint and our response. Should Ms. ******* have any questions, we ask her to contact ******, Inc., and allow them the opportunity to address any additional concerns she may have
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received this letter today from collections agency saying I owe money to *** ***. I do not have a *** *** account.

  

  Business Response

  Date: 09/24/2024

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for reaching out to us regarding Ms. *********’s concerns. After a conversation with the customer on September 23, 2024, our office immediately notified our client, ******, Inc., may have been a victim of fraud. All collection efforts immediately ceased.
  Please note that American Coradius International LLC will no longer attempt to contact Ms. *********, her account will also be closed and returned to ******, and a copy of her complaint and our response will be forwarded for their review. Should Ms. ********* wish to pursue these fraud allegations, we kindly request that she contact ******, Inc., and allow them the opportunity to address any additional concerns she may have.
  Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:09/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company purchased an account from *** ********* Bank that was allegedly taken out in my name. However, I NEVER opened this credit card with *** *********. My mother and I spoke to *** ********* MULTIPLE times and told them that this card was opened in my name by an under age (young) family member. It's NOT mine. I do not have a job and am a full time college student in Boston and have been for the past 3 years. There were charges made while I was in school, in Providence and I was NOT LIVING there at the time!! We were told that *** ********* was going to cease all collections and remove any negative marks on my credit report (which is now 504) and I have NEVER OPENED A CREDIT CARD WITH ANYONE......EVER!!!! So now, before I even graduate college I have a sub par credit score!!!! This is NOT fair to me!!!!! The other day my mom received a letter from this company who has now bought *** ********* stating they are trying to collect a debt that IS NOT MINE!!!! I want this OFF MY CREDIT REPORT IMMEDIATELY!!! I want my credit score adjusted IMMEDIATELY and I want ALL letters, calls or contact of ANY KIND to CEASE immediately!!!!! I want a letter, in writing that from this company, ACI international LLC that they will remove any negative remarks on my credit report, adjust my credit score accordingly on ALL FOUR CREDIT REPORTING BUREAUS.......NOT JUST ONE!!!!!! I also want in writing they will not sell this to any other collection agency, attorney or any other business. EVER. I want it in writing and not in an email. I want a letter mailed to my home in Rhode Island and I want it immediately. This has ruined my credit and my ability to get any credit card and I haven't even ever applied for one!! I'm going overseas in January to study and now I can't get a credit card!!!!!! This is UNFAIR. FIX IT NOW. I give you 30 days to make a correction to my report by REMOVING IT in it's entirety!!!!!!!!!! I'm pissed.

  

  Business Response

  Date: 09/17/2024

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for contacting us regarding ***** ********’s concerns. We would like to inform Ms. ******** that American Coradius International LLC did not purchase this debt. We work on behalf of our client* *** ********l Bank USA, to collect delinquent balances. Additionally, American Coradius International LLC, does not provide consumer information to any of the credit reporting agencies for *** ********* Bank USA. As such, we ask Ms. ******** to reach out to our client regarding any credit-related concerns. It’s possible that filing a police report would assist *** ********* Bank USA’s investigation of Ms. ******** fraud case.
  Based on the issues presented to the Better Business Bureau by Ms. ********, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client* *** ********l Bank USA. Additionally, a copy of her complaint and our response will be shared for their review. Should Ms. ******** have any questions, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter from ACI stating that there was a overdue balance of $645.64 On **** FSB
  account ending in #7252 The **** account was closed with a positive balance. ACI states that they will accept an amount of $548.80 to resolve the debt, but there is no debt. There is no negative reports from **** FSB, or active collections on the credit report. I just want ACI to leave us alone.

  

  Business Response

  Date: 08/30/2024

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for contacting us regarding Mr. ******’s concerns. We are in receipt of Mr. ******’s complaint and have documented the issues he has shared.
  As this is in another party’s name, we are unable to communicate with Mr. ****** at this time. Please have the member contact us at ###-###-####, Monday through Friday, 8:00 AM – 5:00 PM.
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving a collection notice from American Coradius LLC for $864.81 owed to ****** Credit, I have called ****** Credit and I have nothing owed on the account that has been closed since 4/10/2024. They are advising me to not pay anything to American Coradius LLC.
  PLease either remove my name from this collection and find the right person, or if this is fraud you need to work with ****** to rectify.
  Ref#: 20077108, American Coradius LLC Acct#: ******************* Thank you **** ******

  

  Business Response

  Date: 08/27/2024

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for contacting us regarding ********* ******’s concerns. We would like to inform Ms. ****** that this is not a ****** Credit account. This type of account is used to protect your personal information, and you can have a negative balance resulting from a chargeback.
  Additionally, neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on her credit report, nor should it have any type of impact on her credit.
  Based on the issues presented to the Better Business Bureau by Ms. ******, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided their review. Should Ms. ****** have any questions, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  With that said, I do however want to point out that I don't have any *** *** account. After talking with the *** *** Credit fraud dept and ********* Bank customer service on 8/27/2024, they pointed out that ****** Inc does not exist!  That they wouldn't file any business documents with that title.To sum it up they felt this was a scam!  Advised me not to pay anything to ACI and in reality *** *** owed me money I didn't owe them anything.  Please at least post this response to the public so others can beware.
  Regards,
  
  ********* ******