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Business Profile

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American Coradius, Int'l
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased services from ***** ****** ******** - ****** for $299; after having decided not proceed with it, I cancelled and requested a refund, this was paid through ******. The refund was issued, but then they charged my bank account again; my bank credited back after I showed them proof of the refund. I received a nasty call about that credit from what they stated was ******, but the number was affiliated with **...they were saying I wasn't to get the refund for services rendered. Long story short, NOW I RECEIVED this bogus collection for the same amount saying it is from ******, but I have attached the refund through ****** from ***** ****** ********. This is a scam trying to get this money. Please have them cease and desist and make sure my credit is not affected! Thank you.

      Business Response

      Date: 11/15/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ****** *****’ concerns. We would like to inform Ms. ***** that neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on her credit report, nor should it have any type of impact on her credit.
      Based on the issues presented to the Better Business Bureau by Ms. *****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. Additionally, a copy of this complaint and our response will be provided for their review. Should Ms. ***** have any questions, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coradius International LLC (2420 Sweet Home Rd. Ste 150 Amherst, NY 14228-2244/ ###-###-####) on 11/06/24 that is dated 10/29/24. It was stated to be an attempt to collect a debt from a creditor for ******, Inc. The reference is #******** for account #6******************, stating that as of 8/22/24, I have account balance owed of $2,015.00. This appears to be a scam. I do not have this ****** account or this unpaid debt. I have looked at my actual ****** account to ensure there are no other charges and there are none. I would like to be investigated, please.

      Business Response

      Date: 11/07/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ******* **********’s concerns. Please note that we have ceased all collection efforts, and the account will be closed and returned to our client. Our investigation of the account and the information provided (e-mail address), indicates that the customer may have been the victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in the customer’s correspondence to the BBB.
      We would also like to inform the customer that neither ******, Inc., nor American Coradius International LLC, provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on the customer’s credit report, nor should it have any impact on his credit.
      We have provided ****** with a copy of this complaint and our response. Should Mr. ********** have any questions, we ask him to contact ******, Inc., and allow them the opportunity to address any additional concerns he may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

      Customer Answer

      Date: 11/07/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* **********








    • Initial Complaint

      Date:11/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter from American Coradius International LLC saying I owe ****** a debt. This is false and seems like a scam. I do not owe them $139.95. How could there never be any online/email attempt to collect this debt? Suddenly it just arrives in the mail? I believe that this is fraud on their part.

      Business Response

      Date: 11/07/2024

      Please see the attachment for our response.

      Customer Answer

      Date: 11/07/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *****

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice form a collections agency re. unpaid debt to ******. ****** has no record of such debt or purchases in the timeframe. Agency is American Coradius Intern'l, Amherst, NY. Ref#********. Acct balance supposedly $577.02.

      Business Response

      Date: 11/06/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for reaching out to us regarding Mr. ********’s concerns. Please note that American Coradius International LLC will no longer attempt to contact Mr. ********, and his account will be closed and returned to our client, ******, Inc. A copy of his complaint and our response will also be provided to our client for their records. Should Mr. ******** have any questions, we kindly request that he contact ******, Inc., and allow them the opportunity to address any additional concerns he may have.
      Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
      Sincerely,
      Michelle C********
      Director of Compliance

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is fraud!!!!! I received a collection of $69 saying that the company is collecting a debt for ******. I haven’t used my ****** in over 2 years. I don’t know how this business gotten a hold of my information, but this is not my debt. I don’t know who or what this is. Please stop this company from contacting me. I have checked both of my old ****** accounts and no activity is showing. Also the debit card linked to the account are expired, so no purchases could be made.

      Business Response

      Date: 10/29/2024

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for reaching out to us regarding Ms. *****’ concerns. We would like to advise the customer that American Coradius International LLC works on behalf of ******, Inc., to collect delinquent balances.Please note that American Coradius International LLC will no longer attempt to contact Ms. *****, and her account will be closed and returned to our client, ******, Inc. A copy of her complaint and our response will also be provided to our client for their records. Should Ms. ***** wish to pursue these fraud allegations, we kindly request that she contact ******, Inc., and allow them the opportunity to address any additional concerns she may have.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.Sincerely,Michelle C********Director of Compliance

      Customer Answer

      Date: 10/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ********* *****

    • Initial Complaint

      Date:10/28/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On1 0/28/24 i received a letter in the mail from ACI llc stating I owe $142.10 on my ****** account. I do not have any balance on my account and I spoke with a representative that stated the account number that was given in this letter does not appear in their system.

      Business Response

      Date: 10/29/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ******* *****’ concerns. Our investigation of the account and information provided (e-mail address), indicates that the customer may have been a victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in the correspondence to the Better Business Bureau.
      Based on ******* *****’ concerns, American Coradius International LLC, will cease all collection efforts. The account will also be closed and returned to our client, ******, Inc., and a copy of this complaint and our response will be provided to ****** for their records. Should the customer wish to pursue these fraud allegations, we kindly ask her to contact ******, Inc., and allow them the opportunity to answer any additional questions she may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coradius International LLC (2420 Sweet Home Rd. Ste 150 Amherst, NY 14228-2244/ 1-888-863-8462) on 10/22/24 that dated 10/7/24. It was stated to be an attempt to collect a debt from a creditor for ******, Inc. The reference is #******** for account #*******************, stating that as of 8/28/24, I have account balance was $120.36. It was addressed to my maiden name and previous address. This appears to be a scam. I do not have this ****** account or this unpaid debt. I have looked at my actual ****** account to ensure there are no other charges and there are none. I would like to be investigated, please.

      Business Response

      Date: 10/23/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ****** *****’s concerns. Our investigation of the account and information provided (e-mail address), indicates that the customer may have been a victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in the correspondence to the Better Business Bureau.
      Based on ****** *****’s concerns, American Coradius International LLC, will cease all collection efforts. The account will also be closed and returned to our client, ******, Inc., and a copy of this complaint and our response will be provided to ****** for their records. Should the customer wish to pursue these fraud allegations, we kindly ask her to contact ******, Inc., and allow them the opportunity to answer any additional questions she may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

      Customer Answer

      Date: 10/23/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** *****








    • Initial Complaint

      Date:10/12/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a debt collection letter from American Coradius International LLC for a ****** account debt in the amount of $182.43. I have nothing to do with this. This is the result of fraud as I have been the victim of ID theft. There was a security breach at my place of employment a few years ago and all my private information was leaked to the dark web. As a result, the fraudsters tried to open debit accounts and ****** accounts in my name which I was able to close. The account referenced by ACI is a ****** account that I am totally not aware of. I first found out about this account from the ACI letter. I checked my own ****** account and I have a zero balance. Note that because of the ID theft, all my credit files have been locked and a police report has been filed. I am requesting that ACI corrects their records and any references in my credit report. I reserve the right to pursue legal action against ****** and ACI LLC.

      Business Response

      Date: 10/14/2024


      To whom it may concern, Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for contacting us regarding ********* **********’s concerns. Please note, neither ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies. As such, this account should not appear on the customer’s credit report, nor should it have any type of impact on their credit. Our investigation of the account and information provided (e-mail address), indicates that the customer may have been a victim of fraud or identity theft. The e-mail address provided to us by ******, Inc., does not match the email address provided in the correspondence to the Better Business Bureau. Based on ********* **********’s concerns, American Coradius International LLC, will cease all collection efforts. The account will also be closed and returned to our client, ******, Inc., and a copy of this complaint and our response will be provided to ****** for their records. Should the customer wish to pursue these fraud allegations, we kindly ask them to contact ******, Inc., and allow them the opportunity to answer any questions they may have. We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns. Sincerely, Michelle C******** Director of Compliance This communication is from a debt collector.

      Customer Answer

      Date: 10/15/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ********* **********








    • Initial Complaint

      Date:10/09/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The problem I have is that the company has to call me every month to make a payment. They do not have an online system that works. When they call to take my payment they are usually rude and rough and try to lecture me about paying off the $35,000.00. I hate taking their calls and wish I could just make my payments in peace.

      Business Response

      Date: 10/22/2024

      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer’s perspective.
      Thank you for sharing your concerns regarding the payment process and your experience with our services. We genuinely appreciate your feedback, as it helps us understand the challenges our customers face.
      We are sorry to hear about the difficulties you encountered when attempting to manage your loans online. It is certainly not our intention to create any additional stress or anxiety regarding your financial situation. We recognize that navigating loan payments can be overwhelming, especially under such circumstances.
      Your comments about the lack of clarity in payment amounts and the pressure you felt during phone calls are invaluable. We assure you that we take these matters seriously and will review our processes to ensure they are more user-friendly and transparent.
      As per your request, American Coradius International LLC will cease all collection efforts, close the account and return it to our client, ******** ********** ******* **** *****. A copy of your complaint and our response will also be provided to our client for their records. Since your account will be closed in our office, we kindly ask that you follow up with our client should you have additional questions or concerns.
      Once again, thank you for bringing this matter to our attention. We are committed to improving our services and ensuring better experiences for all customers.
      Sincerely,
      Michelle C********
      Manager of Compliance

      Customer Answer

      Date: 10/23/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ********* *********








    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Beginning 10/3/2024, I made several calls to the phone number provided by my original creditor (###-###-####), who was *** **** ********** This number gives me a recording telling me I’ve reach who I’ve intended to, American Coradius International LLC, and immediately puts me on hold. I’ve also never received a letter from this company regarding this debt. We were working with a debt consolidation company, but have decided to no longer work with them, and need a pay off statement for our credit union to take over and help us. However, I cannot make contact with this company. After 4 minutes and 30 seconds on hold, a new recording plays that says everyone is assisting other customers, and to please call back during business hours. I’ve made sure I called during those hours, and made sure I was in the right time zone also. The recording then automatically hangs up on me at exactly the 5 minute mark, every time. This has happened at least 8 times. I even called the phone number to make a payment, and was met with someone who seemed utterly confused as to why I was calling them, as if I’d dialed the wrong number, and then when I told them what I needed, I got a long silence and was then told I needed to be transferred. I was transferred, to be met with the same recording and was hung up on, at exactly 5 minutes, again. How can you even ask for money from someone, but not answer when they call to try and pay you? If I can’t even get a statement, how can I even verify how much money I owe? I can’t even speak to anyone. I unfortunately don’t think I have time to send a written letter, since I didn’t know this would be a problem in the first place. But I don’t even have the information required to get into their online bill pay either, because it requires information on a statement, I’ve never received.

      Business Response

      Date: 10/09/2024


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding **** *****’s concerns. We would like to apologize to Ms. ***** for not being able to reach anyone here at American Coradius International LLC. We understand that she is looking for a statement, so we have provided that with our response.
      Based on your concerns, American Coradius International LLC will cease all collection efforts, close the account in our office, and return it to our client, *** **** *********. We have also notified our client of your complaint and our response. We kindly ask the customer to reach out to *** **** ********* and allow them the opportunity to address any additional concerns she may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Michelle C********
      Director of Compliance

      Customer Answer

      Date: 10/11/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *****

    American Coradius, Int'l is BBB Accredited.

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