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Business Profile

Collections Agencies

American Coradius, Int'l
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 338 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Coradius LLC sent me a debt collections notice dated February 1, 2023 for $31.86. They are stating they are trying to collect a debt I owe to “******, Inc”.

      I believe this to be a fraudulent attempt at collecting money as my ****** account has no history of any recent transactions.

      The reference number on the debt collections notice is: ********

      Business Response

      Date: 02/09/2023


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Based on ***** ********’s concerns, we have ceased all collection efforts, and the account will be closed and returned to our client. Our investigation of the account and the information provided, indicates that Mr. ******** may have been a victim of identity theft. The e-mail address provided to us by ******, does not match the email address provided in the customer’s correspondence to the BBB.
      We have provided ****** with a copy of this complaint and our response. Should ***** ******** have any questions, we kindly ask him to contact, ******, Inc., and allow them the opportunity to address any additional concerns he may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:02/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are sending me letters saying I owe money for a ****** account. I do not. My account is open and in good standing. I googled their name and all kinds of scam links came up so I would line up report them as an illegitimate company trying to collect money from me.

      Business Response

      Date: 02/07/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Based on ****** *****’s concerns, we have ceased all collection efforts, and the account will be closed and returned to our client. A copy of this complaint will be forwarded to ******, Inc., for their review.Additionally, it is possible that Ms. ***** is a victim of ID Theft. Should the customer have any questions, we kindly ask her to contact, ******, Inc., and allow them the opportunity to address any concerns she may have.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.Sincerely,Stephen J. M****** Director, Corporate Compliance

      Customer Answer

      Date: 02/07/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
      But I would like to comment that of all the complaints that I read about this company, when you see the resolutions they made, they are always conceding to the customer without any explanation. I do not think this is a upstanding company at all. They just keep their good standing with you by retracting what they say we supposedly owed.
      Regards,

      ****** *****

    • Initial Complaint

      Date:02/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Coradius International LLC is fraudulently claiming that I owe $95.62 to ******, Inc. I do not have any charges, invoices, claims, or bills from ******. My account has been in good standing and paid in full every time it is used. I received a debt collection bill in the mail from ACI stating I owed $95.62 on 12/14/2022 and that I still owe this amount. The letter from ACI is dated 1/23/2023. They state my ****** account number is *******************. The ACI reference number is ********. This claim is false and this is a scam. Legal action will be taken if any of part of this false claim is reported to any credit reporting agency. I want all aspects of this resolved. I am beyond disappointed that nothing has been done about these repeated actions by this company. Furthermore, the numerous complaints filed against this company for the same issue is obvious evidence that this is a scam. I will not be responding to this letter. I am using this complaint as proof that I do not owe this debt.

      Business Response

      Date: 02/06/2023

      Dear **** *******,Receipt of correspondence from a concerned customer is taken
      very seriously at American Coradius International LLC. All issues are
      researched thoroughly with extra attention to the customer perspective.Based on your concerns, we have ceased all collection
      efforts, and the account will be closed and returned to our client. A copy of
      your complaint will be forwarded to ******, Inc., for their review. Additionally, neither ******, Inc. nor American Coradius
      International LLC report consumer financial information to the credit reporting
      bureaus. This account should have no impact to your credit. It is also possible
      that you are victim of ID Theft. Should you have any questions, we kindly ask
      that you contact ******, Inc., and allow them the opportunity to address any
      concerns you may have.Thank you for bringing this matter to our attention. We
      apologize for any inconvenience that we may have caused.Sincerely,Stephen M******Director, Corporate Compliance This communication is
      from a Debt Collector.

    • Initial Complaint

      Date:02/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collection agency sent me a letter asking for 77.00 that I owe to ******. I have never bought anything from ******. I have reported them to ******. When I ******* this company many others have experienced the same issue where this company tries to collect money that is not owed. This company should not be allowed to be in business as a result of them scamming people. I'm sure there are many people that have just paid them out of fear. I called them directly and asked them to remove this request and they were very rude. I just want to make sure this doesn't continue to happen to others and my credit is not affected by this fraudulent company scamming people out of hard earned money.

      Business Response

      Date: 02/06/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding *** ******’s concerns. Please note, American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Respectfully, we disagree with the allegation that this is an attempted scam against any consumer. Additionally, neither, ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies, therefore, this should not appear on the customer’s credit report, nor should it have any type of impact on her credit.Per *** ******’s request, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should the customer wish to pursue her fraud allegations, we kindly ask them to contact ******, Inc., and allow them the opportunity to answer any questions they may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M****** Director, Corporate Compliance

    • Initial Complaint

      Date:02/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Coradius International LLC is fraudulently claiming that I owe $2,493.88 to ******, Inc. I do not have any charges, invoices, claims, or bills from ******. My account has been in good standing and paid in full every time it is used. I have also verified I have a zero balance and have not ever been turned over for collections by ******. I have also submitted a copy of the letter to ****** security for investigation and follow up by law enforcement.

      I received a debt collection bill in the mail from ACI stating I owed $2,493.88 on 02/02/2023. The invoice from ACI is dated 01/05/2023. They state my ****** account number is ******************. The ACI reference number is ********. This claim is false and this is a scam. Legal action will be taken if any of part of this false claim is reported to any credit reporting agency. I want all aspects of this resolved.

      Business Response

      Date: 02/06/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Based on ******* *******’s concerns, we have ceased all collection efforts, and the account will be closed and returned to our client. A copy of this complaint will be forwarded to ******, Inc., for their review.Additionally, neither ******, Inc. nor American Coradius International LLC report consumer financial information to the credit reporting bureaus. This account should have no impact on the customer’s credit. It is also possible that Mr. ******* is a victim of ID Theft. Should the customer have any questions, we kindly ask that him to contact ******, Inc., and allow them the opportunity to address any concerns he may have.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.Sincerely,******* J. M****** Director, Corporate Compliance

    • Initial Complaint

      Date:02/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coradius International LLC stating I owe a debt of $33.95 to ******. I have an active ****** account and do not owe any money to ******. My balance has been zero for more than a year. I believe this to be a scam and wish to have my name and address removed from American Coradius International's database. I will not be responding to this letter and am using this complaint as proof that I do not owe this debt.

      Business Response

      Date: 02/02/2023


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ***** *******’s concerns. Please note, American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Respectfully, we disagree with the allegation that this is an attempted scam against any consumer. Additionally, neither, ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies, therefore, this should not appear on the customer’s credit report, nor should it have any type of impact on her credit.
      Per ***** *******’s request, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should the customer have any questions or request, we kindly ask them to contact ******, Inc., and allow them the opportunity to answer any questions they may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:02/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a letter from American Coradius International LLC stating that I owe ****** 250.00 - which when I talk to ****** they say I owe nothing. This is clearly fraud and a scam and Legal action will be taken if any of part of this false claim is reported to any credit reporting agency. I want all aspects of this resolved. I am beyond disappointed that nothing has been done about these repeated actions by this company. Furthermore, the numerous complaints filed against this company for the same issue is obvious evidence that this is a scam.

      Business Response

      Date: 02/02/2023


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ******* *****’ concerns. Please note, American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Respectfully, we disagree with the allegation that we are attempting to scam any consumer. As stated in the complaint, it is possible that the customer is experiencing fraud or identity theft. Additionally, neither, ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies, therefore, this should not appear on the customer’s credit report, nor should it have any type of impact on her credit.
      Based on the issues presented by Ms. *****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should the customer want to pursue these fraud allegations, we kindly ask her to contact ******, Inc., and allow them the opportunity to answer any questions she may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:01/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 23rd, 2023
      American Coradius International LLC is claiming they need to collect $3,115.56 from out us. It looks like they are claming we owed ****** $20 as of 9/21/10 and since we did not pay it we now owe $3,115.56. We have never received any infomation about this from ******. This is luducrious and seems to be a scam. We would like them to take us off their lists and set this right with any credit reporting agencies that thye may have reported this to.

      Business Response

      Date: 02/01/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding Ms. *********’s concerns. As we have been unsuccessful in locating any information tied to Ms. *********, we respectfully request her to provide additional information related to the account in question. Should the account be listed under someone else’s name, please advise Ms. ********* to provide the party’s name and her relationship to the party so that we may respond accordingly.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M****** Director, Corporate Compliance

      Customer Answer

      Date: 02/02/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The person that they sent it to is my husband ******* *********. This is on the letter that I attached and sent to you guys.

      Regards,
      ****** *********

      Business Response

      Date: 02/02/2023


      To whom it may concern, Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for contacting us regarding ****** *********’s concerns. Please note, American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Respectfully, we disagree with the allegation that we are attempting to scam any consumer. Additionally, neither, ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies, therefore, this should not appear on the customer’s credit report, nor should it have any type of impact on their credit. Per Ms. *********’s request, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should the customer want to pursue these fraud allegations, we kindly ask her to contact ******, Inc., and allow them the opportunity to answer any questions she may have. We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns. Sincerely, Stephen J. M****** Director, Corporate Compliance This communication is from a debt collector.

    • Initial Complaint

      Date:01/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Coradius International LLC (or a fake entity using their information) sent me a false claim stating I owe a debt of $96.26 to the Creditor: ******, Inc. with Reference #: ******** that was forwarded to me dated January 17, 2022.

      I find this surprising and believe that this is a fraudulent claim against me. This complain is to be shown as proof of the complaint and that I will not be responding to the claim because it is fraudulent.

      I have never had a balance with ****** in my life. I can also see that I have a balance of $0.00 and have not used the account in over 12+ months. I do not even have a credit card with ****** (thus not possible to have a balance). ****** has never reached out to me either regarding this fraudulent inquiry further leading to the case of fraud or a scam.

      Legal action will be taken if any part of this false claim is allowed to continue or if any false information is reported to any credit reporting agency. I want all aspects of this fraudulent report resolved and removed. Looking on the BBB website it looks as if this case is continuing to pop up over and over again with numerous customers being falsely targeted and harassed by this scam. This needs to be reviewed and quickly resolved so no further false harassment occurs.

      Business Response

      Date: 01/31/2023


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding Mr. ********’ concerns. Based on our investigation, it appears that Mr. ******** may be a victim of ID Theft. The e-mail address used to pen the account in question does not match the one provided in this complaint.
      American Coradius International LLC has ceased all collection activity and will notify our client, ******, Inc. A copy of the complaint will be forwarded to them along with a copy of this response. Should Mr. ******** have any additional questions or concerns, we kindly request that he contact ******, Inc. directly.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

      Customer Answer

      Date: 01/31/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******** ********








    • Initial Complaint

      Date:01/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a email about a debt that was transferred to ACI from ****** without notice!
      I reach out to BBB today In this issue as it's all completely fraudulent. I owe no debt. I've never authorized any transactions. I've received numerous debt harassing spam calls. Countless emails from ****** and ***** accounts I have no knowledge of. I receive emails for accounts opening up under my email addresses and I opt out for receiving them as I have no use being harrassed for what seems to be a problem with online identity theft. I request that I be removed from whatever debt collection list. Fraud charges or harassment isn't my cup of tea!

      Business Response

      Date: 01/31/2023

      To whom it may concern,Receipt of correspondence
      from a concerned customer is taken very seriously at American Coradius
      International LLC. All issues are researched thoroughly with extra attention to
      the customer perspective. Thank you for contacting us
      regarding Mr. ********’s concerns. Based on our investigation, it appears that
      Mr. ******** may be a victim of ID Theft. We were able to locate an account
      placed in our office under the name ****** ********. The e-mail address
      provided to us matches the e-mail from ******* ******** but the name and postal
      address are not the same. American Coradius
      International LLC has ceased all collection activity and will notify our
      client, ******, Inc. A copy of the complaint will be forwarded to ******, Inc.
      along with a copy of this response.  Should Mr. ******** have any additional
      questions or concerns, we kindly request that he contact ******, Inc. directly.We apologize for any
      inconvenience we may have caused and hope that we have addressed all the
      associated concerns.Sincerely,Stephen J. M******Director, Corporate
      Compliance

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