We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

American Coradius, Int'l
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Coradius, Int'l has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 337 total complaints in the last 3 years.
    • 108 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from American Coradius International LLC stating that I owe ****** $77.24. This claim is false and fraudulent. I don't owe anything to ******. I never received any bill from ******. I had an account with ****** that was closed because it was compromised. This was all reported to ****** and this happened over a year ago. I have a very good credit standing and I don't want this false claim to affect my credit rating. I want this resolved and make sure that this does not get reported to credit agencies. The bill states reference #********, account #******************* and statement date as of 12/08/23. I am not responding to them directly because I am not sure if this company is legit.

      Business Response

      Date: 01/26/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding ****** *****’s concerns. Please note, American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. As stated in the complaint, it is possible that the customer is experiencing fraud or identity theft. Additionally, neither, ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies, therefore, this should not appear on the customer’s credit report, nor should it have any type of impact on her credit.Based on the issues presented by Ms. *****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should the customer want to pursue these fraud allegations, we kindly ask her to contact ******, Inc., and allow them the opportunity to answer any questions she may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M****** Director, Corporate Compliance.

    • Initial Complaint

      Date:01/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a debt collections letter from American Coradius International LLC stating I owe ****** $106.80. I believe this to be a scam as I have not used ****** in years. I have never received anything from ****** saying I owe them money either.

      Business Response

      Date: 01/23/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding Melanie Herald’s concerns. Please be aware, we spoke with Ms. ****** on, January 16, 2023, where she advised us that this account may be the result of fraud. As a result, we notified our client of the customer’s concerns, and ceased all collection efforts.Based on the issues presented, American Coradius International LLC, will close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should Ms. ****** wish to pursue these fraud allegations, we kindly ask her to contact ******, Inc., and allow them the opportunity to answer any questions she may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M******Director, Corporate Compliance

      Customer Answer

      Date: 01/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [Thank you for your response. I did contact ****** and they said that there are no outstanding charges in my name or account.]

      Regards,

      ***** *****

      Business Response

      Date: 01/25/2023

      Ms. ***** appears to have been a victim of ID Theft. When she presents information to ****** regarding an account, she is providing her valid information. What we were sent was invalid incorrect information. That will not appear under her nor could it be validated by a ****** agent. She would need to walk their agent through the possibility that her information may have been used ot fraudulently open an account in her name.We are not ****** nor do we have and control over account openings on their system. We were sent an account. We are operating under the possibility she is a victim of ID Theft or Fraud. We have ceased all activity, closed the account and notified ******. If she chooses to believe we are acting inappropriately or have lied to her, that is not something any response from ACI will change. We are a collection agency contracted with ****** to recover delinquent balances. We are sorry that she does not believe our response is genuine or sincere but we consider this complaint closed and resolved on our end.   

    • Initial Complaint

      Date:01/22/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a letter in the mail saying dated January 3, 2023 that i owe ACI $391.84 to ******. i don’t have a ****** account. reference # is ********. i called ACI on Monday, January 16, 2023 about this situation but i’m not sure if anything else has happened yet. i tried calling ****** with no luck yet. just wanna know if my case with ACI is closed before moving onto the next step.

      Business Response

      Date: 01/23/2023

      To whom it may concern,  Receipt of correspondence from a concerned customer is taken very seriously at American  Coradius International LLC. All issues are researched thoroughly with extra attention to the  customer perspective.   Thank you for contacting us regarding ******* ******** concerns. Please be aware, we spoke with  Ms. ****** on, January 16, 2023, where she advised us that this account may be the result of fraud. As a result, we notified our client of the customer’s concerns, and ceased all collection efforts.  Based on the issues presented, American Coradius International LLC, will close the account, and  return it to our client, ******, Inc., along with a copy of this complaint. Should Ms. ****** wish to  pursue these fraud allegations, we kindly ask her to contact ******, Inc., and allow them the  opportunity to answer any questions she may have. We apologize for any inconvenience we may have caused and hope that we have addressed all the  associated concerns.   Sincerely,  Stephen J. M******  Director, Corporate Compliance 

      Customer Answer

      Date: 01/31/2023

      Better Business Bureau: 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

      Regards, 

      ******* ******   

    • Initial Complaint

      Date:01/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I also received a letter from American Coradius, Int'l like many others saying that they are collecting a debt from ******. Everything on the letter looks normal except that I have a zero account balance and ****** knew nothing about this debt. The account number is also wrong. I was given a reference number of ******** and they state that my balance is $67.99

      Business Response

      Date: 01/23/2023



      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ******* *********’s concerns. Based on the issues presented by the customer, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should the customer have any questions or request, we kindly ask them to contact ******, Inc., and allow them the opportunity to address their concerns.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:01/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coradius International LLC stating I owe a debt of $240 to ******. I checked my ****** account and I do not owe any money to ******. I believe this to be a scam and wish to have my name and address removed from American Coradius International's database. I will not be responding to this letter and am using this complaint as proof that I do not owe this debt.

      Business Response

      Date: 01/19/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding ******* *****’s concerns. Please note, American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Therefore, we respectfully disagree with the assertion that we are attempting to scam one of our consumers.Based on the issues presented by ******* *****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should the customer have any questions or require additional information, we kindly ask them to contact ******, Inc., and allow them the opportunity to answer any questions they may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M******Director, Corporate Compliance

    • Initial Complaint

      Date:01/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from American Coradius International LLC stating I owe a debt of $527.50 to ******, Inc. I do not owe any money to ******. I believe this to be a scam and wish to have my name and address removed from American Coradius International's database. I will not be responding to this letter and am using this complaint as proof that I do not owe this debt.

      Business Response

      Date: 01/19/2023


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ********* ********* *****’s concerns. Please note, American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Therefore, we respectfully disagree with the assertion that we are attempting to scam one of our consumers. It is possible that the customer is a victim of fraud or identity theft, as the email provided by the customer does not match the information listed on the account.
      Based on the issues presented by Ms. *****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should the customer have any questions or require additional information, we kindly ask them to contact ******, Inc., and allow them the opportunity to answer any questions they may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:01/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company sent me a letter stating that I had a debt collection balance of roughly $341 that I owed ******. Upon contacting ******, I was informed that the had no charges on my account. Therefore, this is not my debt. I am worried this is fraud.

      Business Response

      Date: 01/17/2023


      To whom it may concern,
      Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
      Thank you for contacting us regarding ******* *****’s concerns. It is possible that the customer is a victim of fraud or identity theft, as the email provided in the complaint does not match the information we have listed on the account.
      Based on the issues presented by ******* *****’s complaint, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should the customer wish to pursue these fraud allegations, we kindly ask them to contact ******, Inc., and allow them the opportunity to answer any questions they may have.
      We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
      Sincerely,
      Stephen J. M******
      Director, Corporate Compliance

    • Initial Complaint

      Date:01/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American Coradius International LLC sent me a physical letter saying I owe ****** 554. When I called ****** they said it was fraud. They do not work with this company. There are litterally hundreds of similar complaints to BBB and yet this scam continues.

      Business Response

      Date: 01/13/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding **** ******’s concerns. We would like to inform the customer that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. Respectfully, we disagree with the assertion that we are attempting to scam any consumer. Please be aware, we spoke with Mr. ****** on, January 10, 2023, where he advised us that this account may be the result of fraud. As a result of this, we immediately ceased all collection efforts and notified, ******, Inc., of his concerns.Based on the issues presented, American Coradius International LLC, will close the account, and return it to our client, ******, Inc., along with a copy of his complaint. Should Mr. ****** wish to pursue these fraud allegations, we kindly ask him to contact ******, Inc., and allow them the opportunity to answer any questions that he may have.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M****** Director, Corporate Compliance

    • Initial Complaint

      Date:01/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A couple months ago I got a collection notice from American Coradius International stating that I had collection with them for ****** for over $500. Knowing full and well that I had not used ****** for a long time for anything over $20 I reached out to ****** directly. The customer service representative I spoke to stated I have no balance with ****** and have never had any outstanding balance with them. I provided them a copy of the collection letter that I was sent and they stated it is a scam. I was assured multiple times that I have no outstanding balance and not to send any money to this company. After not responding to the letter I am now getting phone calls and none of which are leaving voicemails. I have kept the letter but I do not have it with me to upload. I can provide a copy of it if needed.

      Business Response

      Date: 01/12/2023

      Please see the attachment for our response.

    • Initial Complaint

      Date:01/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a letter dated 12-22-2022 from American Coradius that I owe ****** $186.00. They quoted an account #******************* and a refefrence #********. This is a bogus claim as I have no balance with ****** and had no recent or pending transactions. I understand they sent these bogus claims to many ****** members. I want the company to rectify the error ASAP and apologize publicly to all of those affected via the media/newspapaers and stop such practice of harassing innocent civilians.

      Business Response

      Date: 01/12/2023

      To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding the customer’s concerns. We would like to inform the customer, that American Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances. As such, we disagree with the allegation that we are attempting to scam any one of our consumers. It is possible that the customer is a victim of fraud or identity theft, as the email listed in the complaint, does not match the information we have on the account.Based on the customer’s concerns, American Coradius International LLC will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of this complaint. Should, ************* **************, wish to pursue these fraud allegations, we kindly request that they contact ******, Inc., and allow them the opportunity to properly address their concerns.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M******Director, Corporate Compliance

    American Coradius, Int'l is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.