Complaints
This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 337 total complaints in the last 3 years.
- 108 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
American Coradius International LLC sent a debt collection letter to my son who is 14 and unable to enter into a contract. Further, ****** shows the account in question paid.Customer Answer
Date: 11/01/2022
My son’s name is ***** *******
Business Response
Date: 11/01/2022
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for notifying us of your concerns regarding ***** *******. Based on your complaint, we have ceased all activity, closed the account, and returned it to our client, ******, Inc., along with a copy of your concerns. Should Mr. ******* have any questions, we kindly ask that he reaches out directly to ******, Inc., and allow them the opportunity to properly address his concerns.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceInitial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get daily calls at my work phone number from ACI's robocaller (###-###-####) every day around 9:00am. I have gotten call consistently at my work number for about the last year. I have gone to their website with the information previously provided and confirmed that I have not active case with them and owe no money. I have tried to answer the robocalls to speak to someone to get the calls stopped, but whenever I pick up, the phone line is disconnected. They have not left a voice mail message in the past six months - just robocalls every day at my work phone number. This has become harassment and I need it to stop.Business Response
Date: 10/27/2022
To whom it may concern,Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for contacting us regarding Mr. ******’s concerns. Please note, American Coradius International LLC has been attempting to reach the customer for a legitimate debt.Based on his complaint, however, American Coradius International LLC will no longer attempt to contact ******* ******, we will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of his complaint. Should Mr. ****** have any questions or require additional information, we kindly ask that he reaches out to ******, Inc., and allow them the opportunity to properly address his concerns.We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.Sincerely,Stephen J. M****** Director, Corporate ComplianceInitial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter today, 10/11/2022 dated 10/3/2022 regarding a debt owed for $125.00 to ******, Inc., reference number ********. I have a ****** account that does not have the account number listed, does not owe any money, or has a credit component to it. This is not my debt.Business Response
Date: 10/12/2022
To Whom It May Concern:
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
We thank you for contacting us regarding Mr. ******’s concern. We previously spoke with him on October 11, 2022, in which he advised this account was the result of identity theft. The account was placed into a fraud status and our client was advised of Mr. ******’s allegation.
As a result of his complaint with the Better Business Bureau, we will again advise our client of his concerns and cease all activity on this account. If Mr. ****** has additional questions regarding this account, we recommend that he reach out to our client directly.
Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused resulting from our contact.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceCustomer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:10/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a collection notice stating owed $530.00 as of 7/19/22; however, when checking balance due on account it is ZERO. Spoke with representatives from ****** and advised ZERO balance. Sent letter back to company requesting to cease all collection activity, close the account and forward letter to me confirming this. REPORTED TO ******!Business Response
Date: 10/12/2022
To Whom It May Concern:
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
We thank you for contacting us regarding Mr. ******’s concerns. We received correspondence from Mr. ****** on September 19, 2022, advising us he already contacted our client and does not owe a balance. As a result of his correspondence, we ceased all collection activity and notified our client of his concerns.
As a result of Mr. ******’s complaint with the Better Business Bureau, we will again advise our client of his concerns. If Mr. ****** has additional questions regarding this account, we recommend that he reach out to our client directly since this account is no longer with our office.
Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused resulting from our contact.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceCustomer Answer
Date: 11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Received a collection notice stating owed $2,059.62 as of 5/18/22 however, when checking balance due on account it is ZERO. Spoke with representatives from ****** advised ZERO balance. Sent letter back to company requesting to cease all collection activity, close the account and forward letter to me confirming this. THIS IS A SCAM! This is the SECOND notice I received from them with a different amount. The first notice the company advised Better Business Bureau that they sent a letter advising me that all collection activity was ceased. They NEVER did send me a letter confirming this. I only received that information from Better Business Bureau.Letter from company to cease all activity and CLOSE a account; Delete name off database
Regards,
**** ******Business Response
Date: 11/29/2022
To Whom It May Concern:Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.We thank you for contacting us regarding Mr. ******’s concerns. Please be advised, on November 10th, 2022, we received an additional account in Mr. ******’s name.As a result of Mr. ******’s complaint with the Better Business Bureau, we cease all collection activity, close the account, and return it to our client, PayPal, Inc., along with a copy of his complaint. If Mr. ****** has additional questions regarding this account, we recommend that he reach out to our client directly since this account is no longer with our office.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused resulting from our contact.Sincerely,Stephen J. M*****Director, Corporate ComplianceInitial Complaint
Date:10/06/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debt collection notice on behalf of ******, Inc. I do not now, nor have I ever had a line of credit with ******, Inc. I was told by letter dated (not received) September 12, 2022 that AMERICAN CORADIUS INTERNATIONAL LLC is a debt collector trying to collect a debt that I owe to ******, Inc. for $101.37. REFERENCE # ******** ACCOUNT *******************. Since I have never had a line of credit with ******, Inc, this must be fraud. I have responded to their letter disputing this debt via USPS Certified Mail. ************* signed for at 2420 SWEET HOME RD STE 150 on October 3, 2022. I responded that THIS IS NOT MY DEBT, and checked "I want you to send me the name and address of the original creditor." THIS IS A SCAM.Business Response
Date: 10/06/2022
Dear ****** ******,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding your concerns. Please note, this type of account is used to protect your financial information when making online transactions, and it is not a credit card.
Based on your concerns, however, American Coradius International LLC will cease all collection activity, close the account, and return it to our client, ******, Inc., along with a copy of your complaint. Should you wish to pursue your fraud allegations, we kindly ask that you reach out to ******, Inc., and allow them the opportunity to properly address your concerns.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceCustomer Answer
Date: 10/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I also called ****** and inquired about this debt. It is real. ACI is real. There is fraud. According to ******, someone used my home phone number and a random gmail account to create the "charge" (I do not have a credit line).****** phone support has instigated an inquiry and has closed the case from my point of view.
Regards,
****** ******Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail stating I owed ****** $508.48. I have never held an account with ****** and I am not in collections with anyone at this time. The account number provided is ******************* and it's stated that I owe 265.88 as of 7.16.2022 with and addition of $242.60. Reference number provided in the letter: ********Business Response
Date: 09/27/2022
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
We thank you for contacting us regarding ******** ********’s concerns. Based on the
complaint, American Coradius International LLC, will cease all collection activities, close the
account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint.
Should ******** ******** have any questions, we kindly advise that they reach out directly to,
******, Inc., and allow them the opportunity to address their concerns.
Thank you for bringing this matter to our attention. We apologize for any inconvenience that we
may have caused resulting from our contact.Initial Complaint
Date:09/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a latter from American Coradius that I owed ****** $260.00. The letter didn't give any specifications regarding the alleged bill. However, when I attempted to call them the following day on several occasions, I could never reach anyone. This is a scam because when I order from ******, I call the company directly and make payment.
This is a scam and people should be made aware of this company. I have never had a ****** account,
Business Response
Date: 09/27/2022
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
While we understand ******* *****’s concerns regarding the legitimacy of our company, we
assure them that we are working on behalf of ******, Inc., and our correspondence was not
illegitimate. It is possible that ******* ***** may be a victim of fraud or identity theft.
Regarding this complaint, we have ceased all collection activity and notified our client of your
concerns. If ******* ***** has additional questions regarding this account, we ask that they
contact our client directly so that they can address their concerns.
Thank you for bringing this matter to our attention. We apologize for any inconvenience that we
may have caused.Initial Complaint
Date:09/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter in the mail on September 17, 2022 stating that I owed a total of $1419.31. This letter came from American Coradius International LLC located in Amherst , New York. Of course, they were closed on Saturday, but when I called them this morning September 19, 2022 , I was given to a supervisor when I mentioned that I was going to report them to the Better Business Bureau and also I had contacted my attorney. The supervisor I talk to name is Tricia P********* She stated they work for ****** and that the information they had was from them. I was concerned how they got my address and name. She stated someone must have used a false email address to open up an account on ****** she would not give me the name of the email domain or what email address was given only it was my last name on the email. I explain to her that I have ******** supreme and I was not notified by ******** that an email account with ****** was established. I further went on to tell her that receiving this in the mail is very upsetting and also many senior citizens like myself could sit down and write a check for monies that they are not responsible for. What further concerns me is this company American Coradius International is a member of the Better Business Bureau. I feel if they’re going to do business they need to investigate an account before they send such correspondence to people.Business Response
Date: 09/20/2022
To Whom It May Concern:
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
As referenced in Ms. *******’s complaint, we spoke with her on September 19, 2022, regarding her concerns. Ms. ******* was advised that we will notify our client that this account was the result of fraud, and we will no longer contact her regarding this account.
In reference to her complaint submitted to the Better Business Bureau, we will again notify our client of her concerns, advise them that this account was the result of fraud, and no longer contact her regarding this matter. If Ms. ******* has any additional questions or concerns, we ask that she contact ******, Inc., directly.
Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceInitial Complaint
Date:09/17/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent me a letter claiming I have a debt to ****** and need to pay them for this amount.
I have only had one ****** account and I checked it to find I do not owe any money.
I searched online and found this company is associated with many scams where they send people fake letters claiming they are owed money.Business Response
Date: 09/20/2022
To Whom It May Concern:
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
While we understand Mr. *******’s concerns regarding the legitimacy of our company, we assure him that we are working on behalf of ******, Inc., and our correspondence was not illegitimate. It is possible that Mr. ******* may be a victim of fraud or identity theft.
In regards to his complaint, we have ceased all collection activity and notified our client of your concerns. If Mr. ******* has additional questions regarding this account, we ask that he contact our client directly so that they can address his concerns.
Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused.
Sincerely,
Stephen J. M******
Director, Corporate ComplianceCustomer Answer
Date: 09/20/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* *******Initial Complaint
Date:09/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a collection bill from them representing ****** saying I owe 333.74. I do not owe this amount, my account balance is at 0. They are saying if I don't call or write to them they will assume the debt is real. I feel this is basically a scam to get people to pay money they don't owe. The reference number they gave for this fake amount was ********. Please resolve this and report this business as fraudulent. Thank youBusiness Response
Date: 09/15/2022
To Whom It May Concern:Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.We thank you for contacting us regarding **** *****’s concerns. Regarding the customer’s allegations, American Coradius International LLC works on behalf of ******, Inc., to collect delinquent balances. As such, we respectfully disagree with the allegation that we are attempting to defraud any consumer. Additionally, neither ******, Inc., nor American Coradius International LLC provide information to any of the credit reporting agencies, therefore, this should not appear on the customer’s credit report nor have any type of impact on their credit.Based on the issues presented, American Coradius International LLC, will cease all collection activities, close the account, and return it to our client, ******, Inc., along with a copy of the customer’s complaint. Should **** ***** have any questions, we kindly advise that he reaches out directly to, ******, Inc., and allow them the opportunity to address his concerns.Thank you for bringing this matter to our attention. We apologize for any inconvenience that we may have caused resulting from our contact.Sincerely,Stephen J. M****** Director, Corporate Compliance
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