Complaints

This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  American Coradius, Int'l

  2420 Sweet Home Rd Ste 150 Amherst, NY 14228-2244

  
• 

  American Coradius, Int'l

  3556 Lake Shore Rd Ste 215 Buffalo, NY 14219-1480

  
• 

  American Coradius, Int'l

  560 West Main St Arcade, NY 14009

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating I owe $389.40 for a ****** debt that isn't mine. With collection fees they are asking for $2817.78. ****** says this is a scam letter but it is coming from the business and address stated here.

  

  Business Response

  Date: 02/25/2025

  
  To Whom It May Concern,
  At American Coradius International LLC, we take customer concerns seriously and are committed to conducting thorough investigations with a focus on fairness and transparency. Ensuring that all matters are handled professionally and in accordance with our clients’ policies is a top priority.
  Thank you for bringing Mr. ****** concerns to our attention. Please be advised that American Coradius International LLC works on behalf of ******, Inc. to collect delinquent balances. In response to Mr. ****** complaint submitted to the Better Business Bureau, we have carefully reviewed the matter and determined that American Coradius International LLC will cease all collection efforts on the account in question. As a result, the account will be closed and returned to ******, Inc. for further handling. Additionally, we will provide ******, Inc. with a copy of both the complaint and our response for their records.
  If Mr. **** wishes to pursue these fraud allegations further, we strongly encourage him to contact ****** directly so they may address any outstanding concerns.
  We sincerely regret any inconvenience this situation may have caused and appreciate the opportunity to address and resolve the matter. Should you require any further information, please do not hesitate to reach out.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debt collection letter from this company for a debt that is NOT mine. It is the same amount that was hacked in my bank account. It matched nothing in my ****** account, which is what the debit to my account said. I have been told that this is a fraudulent letter and to do nothing.
  reference number on letter ******** They are asking for $ 65.21

  

  Business Response

  Date: 02/25/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer concerns very seriously and conduct thorough investigations with a focus on the customer’s perspective.
  Thank you for reaching out regarding ***** **********s concerns. In response to the concerns raised with the Better Business Bureau, American Coradius International LLC will cease all collection efforts, close the account in question, and return it to ******, Inc. for further handling. A copy of this complaint and our response will also be shared with our client for their records.
  If the customer wishes to pursue their fraud allegations further, we encourage them to contact ****** directly so they can address any remaining concerns.
  We apologize for any inconvenience this may have caused and appreciate the opportunity to resolve this matter.
  Sincerely,
  Michelle C********
  Director of Compliance

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from American Coradius International on a ****** account that is not mine, and is fraudulent. The amount on the letter is 600.00. this is not my debt and was never made by me.

  

  Business Response

  Date: 02/24/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer concerns very seriously and conduct
  thorough investigations with a focus on the customer’s perspective.
  Thank you for reaching out regarding ****** *******’s concerns. In response to the concerns
  raised with the Better Business Bureau, American Coradius International LLC will cease all
  collection efforts, close the account in question, and return it to ******, Inc. for further handling. A
  copy of his complaint and our response will also be shared with our client for their records.
  If the customer wishes to pursue their fraud allegations further, we encourage them to contact
  ****** directly so they can address any remaining concerns.
  We apologize for any inconvenience this may have caused and appreciate the opportunity to
  resolve this matter.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 02/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection letter from American Coradius International on a ****** account that is not mine, and is fraudulent. The amount on the letter is 637.00. this is not my debt and was never made by me.

  

  Business Response

  Date: 02/18/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take customer concerns very seriously and conduct thorough investigations with a focus on the customer’s perspective.
  Thank you for reaching out regarding ****** *******’s concerns. In response to the concerns raised with the Better Business Bureau, American Coradius International LLC will cease all collection efforts, close the account in question, and return it to ******, Inc. for further handling. A copy of his complaint and our response will also be shared with our client for their records.
  If the customer wishes to pursue their fraud allegations further, we encourage them to contact ****** directly so they can address any remaining concerns.
  We apologize for any inconvenience this may have caused and appreciate the opportunity to resolve this matter.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ****** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from American Coradius International on January 27 2025, stating I owe money to Pc ********, I have contacted the original creditor the letter listed. There is no answer.
  After speaking to American Coradius, they told me the debt was for an apartment complex. I also contacted the apartment complex that American Coradius International said the debt was for. They do not have any record of me. I also received a collection notice for American Coradius. This is not my debt. I expect it to be removed from my credit report. The notice I received from the credit bureau listed a different original creditor. Which is a collection agency. This is not my debt. I expect it to be removed from my credit report.

  

  Business Response

  Date: 02/26/2025

  
  To whom it may concern,
  At American Coradius International LLC, we take all customer concerns very seriously and are
  committed to conducting thorough investigations into any disputes or inquiries brought to our
  attention. We understand the importance of ensuring that all matters are handled with diligence,
  transparency, and fairness while maintaining open communication with all parties involved.
  We are currently attempting to contact ****** ****** regarding an outstanding balance owed to
  our client, ******** **********. In response to the concerns raised, we have conducted a detailed
  review of the account and have attached the relevant documentation, including a copy of the
  application, signed lease agreement, and move-out statement. These documents serve as
  verification that the balance in question is associated with ******** **********.
  To facilitate a resolution, we strongly encourage Mr. ****** to reach out directly to ********
  ********** at ###-###-#### to discuss the details of the account further. Additionally, should he
  require any additional clarification or assistance regarding this matter, he is welcome to contact one
  of our Account Resolution Specialists at ###-###-####. Our specialists are available Monday
  through Friday from 8:00 AM to 5:00 PM EST and are prepared to provide any necessary support
  or guidance.
  We sincerely appreciate the opportunity to address this matter and apologize for any inconvenience
  this situation may have caused. Our goal is to ensure that all concerns are appropriately addressed
  and that any necessary steps are taken to reach a fair and accurate resolution.
  Thank you for bringing this matter to our attention. We value your cooperation and look forward to
  assisting in any way we can.
  Sincerely,
  Michelle C********
  Director of Compliance
  

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to resolve a debt that it shows on my credit report is with *** - they would not speak to me and told me that I could only work with American Coradius Int'l, which I have never had contact from via email, phone, or due to any ties to my credit report or this payment.
  
  Upon calling them, they told me that they will not be able to send me any outbound messages that confirm that I have settled a payment or that there is any proof of this debt or tie to my credit report. They assured me that I need to make the payment, but can provide no proof of the transfer of debt or any confirmation (even if I pay by mail).
  
  Regardless of the fact that they are not even able to prove that the account is mine, in this day in age when fraudulent calls and accounts are running rampant, to still claim I need to mail in a check (again with no conformation of a debt or payment completion) is absolutely absurd.
  
  Furthermore, they were not able to provide me with an account number or any information outside of completing a payment without any proof that a payment has been made.

  

  Business Response

  Date: 02/19/2025

  
  Dear ******** ******
  Receipt of correspondence from a concerned customer is taken very seriously at American
  Coradius International LLC. We take all consumer inquiries seriously and appreciate the
  opportunity to address your concerns in a clear and transparent manner.
  After review, we acknowledge that you asked if you would receive proof of payment after paying
  the balance on February 14, 2025, where we explained the restrictions of Washington D.C. Due to
  the restrictions imposed by Washington D.C., American Coradius International LLC will
  immediately cease all collection efforts related to this account. Furthermore, we will be closing the
  account in our system and returning it to our client.
  In the interest of maintaining transparency and ensuring that all parties remain informed, we will be
  forwarding a copy of both your complaint and our response to our client, **********, for their
  records. We strongly encourage you to reach out to the original creditor directly, as they may be
  able to provide additional details or address any further questions or concerns you may have
  regarding this matter.
  Please be advised that ACI will not engage in any further communication or collection activity
  related to this account. Should you require further clarification, we recommend that you contact the
  original creditor, who will be in the best position to provide additional assistance.
  We appreciate your time and cooperation in this matter. If there is anything further we can do to
  assist, please do not hesitate to reach out.
  Sincerely,
  Michelle C********
  Director of Compliance
  This communication is from a Debt Collector.
  

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10, 2025, our office received notice that our ******* link account was placed with your office (American Coradius International LLC) for collection with an outstanding balance of $239.80. This letter serves to notify you that we dispute the validity of this debt or any portion thereof. In June of 2024 we reached out to ****** to inquire about canceling our ******* accounts as we were not using it for quite some time. Multiple phone calls were made in attempt to close the 2 accounts but nobody was able to close it for us. We made multiple attempts to resolve the issue with no response from ******. After no reply to the closure form submission, we mailed termination letters on July 9, 2024 (see attached) . In the interim, we placed phone calls that remained unanswered. We also continued to be charged monthly for the ******* account despite no transactions taking place. After continuing to pay fees for an account we no longer used, we reached out to our credit card company and placed a block on any additional charges from ****** in July of 2024. After receiving a notice of overdue payment in August 2024 we again attempted to reach out to ****** via the phone number provided with no answer. We also tried to e-mail it to them but the e-mail came back saying that it's no longer active. This debt notice is in error and we expect confirmation that the debt has been cleared and our accounts with ****** were closed.

  

  Business Response

  Date: 02/12/2025

  
  To whom it may concern,
  American Coradius International LLC appreciates the concerns brought to their attention and is committed to handling all inquiries with professionalism and diligence.
  Upon reviewing the dispute, American Coradius International LLC has decided, effective immediately, to cease all collection efforts, close the account in their office, and return it to ******, Inc. for further handling and review. A copy of the complaint and the response will be forwarded to ****** to ensure they are aware of the concerns and can take appropriate action.
  It is important to note that neither American Coradius International LLC nor ******, Inc. reports consumer information to credit bureaus. As a result, this account should not appear on the credit report nor affect the credit standing.
  Since American Coradius International LLC is no longer managing this account, it is recommended that ****** be contacted directly for any further assistance regarding the closure of the ******* ******* account and resolution of any outstanding charges.
  American Coradius International LLC apologizes for any inconvenience caused and appreciates the patience shown throughout the process. For any additional assistance or questions, we encourage contacting ******, Inc, directly.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ************

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Coradius International LLC sent my son (a minor) a collection notice dated January 21, 2025, to collect a debt for $25.00 that was due to ******, Inc. He told me that he paid it off and had a balance in his account leftover, so he knew it was done. I called 9:57am EST on February 7, 2025 and confirmed with the representative on the phone that the debt was cleared. She told me that she had to shut down the ****** account because he is a minor and that she couldn't discuss it at all with me.
  
  I told her that's fine, but I want to be sure that he gets back whatever balance is in the account. She repeated that it wasn't something that she could discuss and that she would get her manager, Kelly K****** (spelling?) on the phone for me. I repeated my request and she refused to help at all. Having my son duped into signing up for an account, add money to it, and then have the money seized with no recourse is a very shady business and I'm wondering how much money these companies are stealing from minors every day with no consequences.

  

  Business Response

  Date: 02/10/2025

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for reaching out regarding the collection notice your son received. We understand your concerns and appreciate the opportunity to address them.
  After reviewing the matter, we can confirm that the debt associated with the referenced ****** account has been resolved. However, regarding any remaining balance in the account, we must refer you directly to ******, as we do not have access to or authority over account funds.
  Additionally, as ******’s policies restrict minors from holding accounts, it is possible that they may take further action to close the account upon discovery. We recognize your concerns about any remaining funds, and we encourage you to reach out to ******’s customer service directly for resolution.
  If you require any further clarification regarding our role in this matter, please don’t hesitate to contact us.
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 5, 2025, our office received your notice that our Payflow link account was placed with your office (American Coradius International LLC) for collection with an outstanding balance of $239.80. This letter serves to notify you that we dispute the validity of this debt or any portion thereof.
  On August 30, 2022 we reached out to ****** to inquire about canceling our Payflow account as we were moving to a new processor. We followed instructions as directed that same day (email correspondence enclosed). After no reply to the closure form submission, we resubmitted again on November 2, 2022. In the interim, we placed phone calls that remained unanswered. We also continued to be charged monthly for the Payflow account despite no transactions taking place.
  After continuing to pay fees for an account we no longer used, and continuing to be charged for over a year, we filed a dispute through our credit card company, Capital One in August 2024. Capital One was engaged to dispute the recurring monthly charges. Charges ceased that same month. We never received a notice of resolution from Capital One as they were unable to get a reply from ****** as well. After receiving a notice of overdue payment in September 2024 we again attempted to reach out to ****** via the phone number provided with no answer.
  All of this is to say we followed all of ******s instructions to close our account, which has been inactive since August 30, 2022 and then initiated a dispute via our credit card company. This debt notice is in error and we expect confirmation that the debt has been cleared and our account with ****** closed.

  

  Business Response

  Date: 02/06/2025

  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for contacting us regarding ********* ****** concerns. Based on the issues presented to the Better Business Bureau by the customer, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. A copy of this complaint and our response will also be provided to our client for their records. Should the customer have any questions, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Director of Compliance

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* ****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter stating I owe American Coradius International LLC money that ****** has tried to collect. I don't owe ****** money. I haven't used ****** in months and my statements show that. I didn't owe anything for all of 2024. I have never owed ****** money.

  

  Business Response

  Date: 02/04/2025

  
  To whom it may concern,
  Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
  Thank you for contacting us regarding ****** ******’s concerns. Based on the issues presented to the Better Business Bureau by the customer, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. A copy of this complaint and our response will also be provided to our client for their records. Should the customer have any questions, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
  We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
  Sincerely,
  Michelle C********
  Director of Compliance