Complaints
This profile includes complaints for American Coradius, Int'l's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 337 total complaints in the last 3 years.
- 108 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 7th I received a letter from American Coradius International LLC stating that I had an account from ****** INC. and that as of 11/29/24 I owed 84.11 and between 11/29/2024 and now an additional 537.18 was applied to the account. I do have a ****** account which is current and I contacted ****** to double check and was told that my account is current. The account number on the letter from American Coradius is not my account number. I tried calling the ###-###-#### several times but the phone does not ring and it just disconnects. I believe this to be a scam.
Business Response
Date: 02/03/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for reaching out to us regarding ****** *****’ concerns. Please note that we spoke with Mr. ***** on January 31, 2025, where he advised one of our Account Resolution Specialists that this was not his account. As a result, American Coradius International LLC ceased all collection efforts and notified, ******, Inc., of his concerns.
We would like to notify the customer that neither ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies. Therefore, this should not appear on the customer’s credit report, nor should it have any impact on his credit.
Based on the issues presented in the customer’s complaint, the account will be closed and forwarded to our client. We have also provided ****** with a copy of this complaint and our response. Should Mr. ***** have any questions or if he wishes to pursue these fraud allegations, we ask that he contact ******, Inc., and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter with reference number ********, attempting to collect a debt from ****** Inc. account number ******************* that isn't mine. I do have a ****** account but there is no purchases matching the 60.00 dollar debt or anything that could add up to this. I've also tried to find my "****** account number" but from what I can find this would just be my number or email address, not an actual account number. Also, my ****** account has no balance and I do not have a ****** credit account so I'm not sure how a balance would occur. I have checked my credit report and I have no new or unknown accounts opened so again, unsure how the fraudulent ****** account could have been opened.Business Response
Date: 01/31/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
Thank you for reaching out to us regarding ******** *****’ concerns. Please note that we have
ceased all collection efforts, and the account will be closed and returned to our client. Our
investigation of the account and the information provided (e-mail address), indicates that Ms. *****
may have been a victim of fraud or identity theft. The e-mail address provided to us by ******,
Inc., does not match the email address provided in her complaint to the Better Business Bureau.
We would also like to inform the customer that neither ******, Inc., nor American Coradius
International LLC provide consumer information to any of the credit reporting agencies. As such,
this account should not appear on her credit report, nor should it have any impact on her credit.
We have provided ****** with a copy of this complaint and our response. Should Ms. ***** have
any questions or if she wishes to pursue these allegations, we ask that she contact ******, Inc., and
allow them the opportunity to address any additional concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the
associated concerns.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Got a letter saying I owe from an account that does not belong to me. I am reading this is happening to lots of people and this should somehow stop! Awful that I have to take my time to deal with scams like this.Business Response
Date: 01/31/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
Thank you for contacting us regarding ****** ******’s concerns. We would like to inform the
customer that American Coradius International LLC works on behalf of, ******, Inc., to collect
delinquent balances.
Based on the issues presented to the Better Business Bureau by ****** ******, American Coradius
International LLC, will cease all collection efforts, close the account, and return it to our client,
******, Inc. A copy of this complaint and our response will also be provided to our client for their
records. Should the customer have any questions or if they wish to pursue these fraud allegations,
we kindly ask them to contact our client and allow them the opportunity to address any additional
concerns they may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the
associated concerns.
Sincerely,
Michelle C********
Director of Compliance
This communication is from a debt collector.Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I RECEIVED A LETTER STATING THEY ARE TRYING TO COLLECT A DEBT FOR ******, INC. OF $176.00. I HAVE NEVER HEARD OF THIS DEBT AND HAVE AN ACTIVE ****** ACCOUNT WITH NO ISSUES, ****** IS UNAWARE OF THIS SO CALLED DEBT. I WANT THIS DEBT DELETED FROM MY FILE IMMEDIATELY. THIS COMPANY IS TRYING TO SCAM PEOPLE!Business Response
Date: 01/31/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
Thank you for contacting us regarding ******* ****’s concerns. Please note that American
Coradius International LLC works on behalf of, ******, Inc., to collect delinquent balances.
Based on the issues presented to the Better Business Bureau by Ms. ****, American Coradius
International LLC, will cease all collection efforts, close the account, and return it to our client,
******, Inc. A copy of this complaint and our response will also be provided to our client for their
records. Should Ms. **** wish to pursue these fraud allegations, we kindly ask her to contact our
client and allow them the opportunity to address any additional concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the
associated concerns.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from American Coradius International LLC stating they are a debt collector and that I owe money to ****** Inc.
I do not have any account they listed with ******, nor have I purchased anything using ****** and this is a fraud.
They cite a bill of $424.05 for 12/13/2024 and do not say from who
This is not my debt and they do not even list who the creditor is who is claiming this .
This is a fraud. I will not be sending them any money and they need to stop.Business Response
Date: 01/31/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
Thank you for contacting us regarding ****** ******’s concerns. Based on the issues presented to
the Better Business Bureau by the customer, American Coradius International LLC, will cease all
collection efforts, close the account, and return it to our client, ******, Inc. A copy of this
complaint and our response will also be provided to our client for their records. Should Ms. ******
have any questions or if she wishes to pursue these fraud allegations, we kindly ask her to contact
our client and allow them the opportunity to address any additional concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the
associated concerns.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:01/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is fraud. I contacted ****** and spoke with a rep named Bunny 01/29/25 at telephone ###-###-#### wherein she told me that I DO NOT owe ****** ANY monies. Someone by the names of ****** *****/**** ******** were linked to a fraudulent account with an ****** email (which I've NEVER had as my email account is and has ALWAYS been a ***** account) that somehow had all my information including the monies they tried to steal from my banking account. I reported this to my bank September 2024 and after they performed an investigation they determined that the charges and the ****** account was fraud. I then contacted ****** and was told at that time they would put a restriction on that fraudulent account. Why they didn't close that account right then and there I haven't a clue. However after receiving this letter I contacted ****** AGAIN and was told that they would handle the situation and I'm again assuming they will CLOSE that FRAUDULENT account. I was told by ****** representative Bunny that I needn't worry they would handle it and to DISREGARD this attempt at collection for a debt that ISN'T mine. I've worked TOO HARD at cleaning up and maintaining a good credit history to have it tarnished and diminished by criminals!!! I've had a ****** account for over 20 years in GREAT STANDING which she confirmed. As you can see by my attachments when I used Google maps to verify the business it is apparent that they have targeted hundreds if not more with this fraudulent information and request for money!!! I've also put a call into the State's Attorney General and since this came via mail I will be contacting the United State's Post office for mail fraud. I will also be looking into the laws for Elder Abuse as I am a senior citizen with a heart condition and was severely affected by this.Business Response
Date: 01/30/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding **** *******’s concerns. We would like to inform the customer that neither ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on the customer’s credit report, nor should it have any type of impact on their credit.
Based on the issues presented to the Better Business Bureau by the customer, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. A copy of this complaint and our response will also be provided to our client for their records. Should the customer have any questions or if they wish to pursue these fraud allegations, we kindly ask them to contact our client and allow them the opportunity to address any additional concerns they may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 01/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *******Initial Complaint
Date:01/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
American Coradius International LLC sent a collection letter to me in the mail attempting to collect a debt that is not mine. The letter says that I owe a total of $197.30 and that as of 12/09/24 I owed $98.30 plus additional debts applied to my account of $99.00. The debt is supposedly with ******, in which I do have an account, but not the same as the account number that they are referencing. I have since logged into my actual ****** account and I don't have any transactions from a month prior to current date that equal the amount in dispute. I received the letter today and it is dated as of January 17th 2025.Business Response
Date: 01/29/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ***** *********** concerns. We would like to inform Mr. ********* that neither ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on the customer’s credit report, nor should it have any type of impact on her credit.
Based on the issues presented to the Better Business Bureau by the customer, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. A copy of this complaint and our response will also be provided to our client for their records. Should the customer have any questions or if he wishes to pursue these allegations, we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 01/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *********Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
American Coradius International LLC sent me a letter of collection referencing ****** for the amount of 299.00. This is fraudulent. I have not used ****** for at least 20 years. When I call the phone number to dispute the debt, the number does not work. There is no website for this company. There was a fraudulent charge on my bank account several months ago from ****** which I dispu*** with my bank and they reversed the charge. I want this “collection” stopped and removed from any credit reporting agency action. I also want any negative reporting removed. This is fraud!Business Response
Date: 01/28/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding *** ********’s concerns. We would like to inform Mr. ******** that neither ******, Inc., nor American Coradius International LLC provide consumer information to any of the credit reporting agencies. Therefore, this account should not appear on the customer’s credit report, nor should it have any type of impact on her credit.
Additionally, we spoke with the customer on January 24, 2025, where he informed our Account Resolution Specialist that he was a victim of fraud, and the email address used to create this account did not belong to him. We have since ceased all collection efforts and notified our client, ******, Inc., of the above.
Based on the issues presented to the Better Business Bureau by the customer, American Coradius International LLC, will close the account, and return it to our client, ******, Inc. A copy of this complaint and our response will also be provided to our client for their records. Should the customer have any questions or if he wishes to pursue these allegations, we kindly ask him to contact our client and allow them the opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceInitial Complaint
Date:01/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
received a letter in the mail claiming that I owe $1605.00 from account number *******************, and the creditor being ******, Inc. I checked my ****** account, and no transactions nor charges were noted. Prior to this event, there were fraudulent charges made under a stolen identity on November 4 and November 5, 2024 under a fake ****** account under my personal name. Those chargers were made on a debit card, and **** handled the fraudulent dispute. On November 20th, 2024 I was refunded the amount of $1605.00 after it was determined that the chargers were fraudulent and not approved by me. After the refund was administered, I heard no further information from **** nor ******. On this date, January 19, 2025 I again checked my ****** account for information regarding any charges of $1605.00, and none were noted for the months of October, November, December of 2024, or January of 2025.Business Response
Date: 01/21/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International LLC. All issues are researched thoroughly with extra attention to the customer perspective.
Thank you for contacting us regarding ********* ****’s concerns.
Based on the issues presented to the Better Business Bureau by Ms. ****, American Coradius International LLC, will cease all collection efforts, close the account, and return it to our client, ******, Inc. A copy of her complaint and our response will also be provided to our client for their records. Should Ms. **** have any questions or if she wishes to pursue these allegations, we kindly ask her to contact our client and allow them the opportunity to address any additional concerns she may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the associated concerns.
Sincerely,
Michelle C********
Director of ComplianceCustomer Answer
Date: 01/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ****Initial Complaint
Date:01/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good afternoon,
This business continues to harass and attempt to collect a debt that was already reported to the previous collection agency as a result of theft. It seems that this collection agency sold it to ACI without disclosure.
Please find the attached email and document for reference number ********Business Response
Date: 02/03/2025
To whom it may concern,
Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International LLC. All issues are researched thoroughly with extra attention to the
customer perspective.
Thank you for contacting us regarding ******** ********** concerns. As per the customer’s
request, American Coradius International LLC, will cease all collection efforts, close the account,
and return it to our client, ** **** N.A. Additionally, a copy of his complaint and our response
will be provided to our client for their records. Should the customer have any questions or if he
wishes to pursue these allegations, we kindly ask him to contact our client and allow them the
opportunity to address any additional concerns he may have.
We apologize for any inconvenience we may have caused and hope that we have addressed all the
associated concerns.
Sincerely,
Michelle C********
Director of Compliance
This communication is from a debt collector.
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