Reviews

This profile includes reviews for Meritain Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meritain Health has 5 locations, listed below.

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  Meritain Health

  300 Corporate Pkwy Amherst, NY 14226-1207

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  Meritain Health

  400 Highway 169 S Ste 800 Minneapolis, MN 55426-1141

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  Administrative Enterprises Inc.

  18444 North 25th Avenue Suite 410 Phoenix, AZ 85023-1268

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  Meritain Health

  9201 Watson Road, Suite 200 Saint Louis, MO 63143

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  Meritain Health

  111 SE 3rd St Ste 404 Evansville, IN 47708-1431

Review Details

• Review fromCarol P

  Date: 06/06/2024

  1 star
  Meritain Healthy (*****) is possibly the worst insurance ever. We pay over $2,000 per month for a family policy and it’s worthless. My son had to visit the ER and was admitted for 3 days, the hospital is billing us thousands of dollars and at this point I’m on the verge of a nervous breakdown, but I guess the option is to just die, because I can’t afford to go to the doctors any more and the bills will kill you.

• Review fromAmber H

  Date: 06/03/2024

  1 star
  They have messed up on billing several times. They have never fixed any of the issues. I was charged $700, $500, and $200 because of their mistakes. They acknowledge the problems are on their end, but it's been a year, and they haven't fixed anything.

• Review fromVanessa T

  Date: 01/26/2024

  1 star

  Vanessa T

  Date: 01/26/2024

  Meritain forces me to make COBRA payments by the snail mail which usually takes an entire month for the payment to be processed, I started sending payments certified mail a month ahead of the due date, which seemed to work better as far as proof my payment was received. I have to call each month to make sure they get my payment, because even once received it takes an additional few weeks for Meritain to process the payment.
  
  In January they changed my payment mailing location so I mailed ( certified) my February payment to the new location printed on my coupon booklet. I mailed it on January 4th and it was sent back to me on Jan 25th stating no such address. You cannot actually speak to anyone in the COBRA Department of Meritain so you speak to a customer service person that also cannot talk with the COBRA Department and can only send an internal message. The customer service representative said the new address is for overnight payments and does not know why it changed or why it was sent back, At this point I cannot even send my payment as the customer service representative does not know what address to mail it to. THIS COMPANY DOES NOT DESERVE ANY STARS!!!

  Meritain Health

  Date: 01/30/2024

  We apologize for any inconvenience you have experienced in regards to your COBRA payments as well as speaking with our Customer Service Team. In order to review this matter, more information is required to help us in identifying the issue. Please submit a formal request for review along with any appropriate authorization forms and documents.

• Review fromSamantha B

  Date: 01/04/2024

  1 star

  Samantha B

  Date: 01/04/2024

  Aetna meritain is the worst insurance. Nothing is covered. Difficulty with getting medications/ office visits that are medically necessary.

  Meritain Health

  Date: 01/12/2024

  We apoligize for any difficulties you've experienced. If you have a specific issue you would like us to look into, please submit a formal request for review along with the appropriate authorization forms and any supporting documentation. We’d be happy to forward your concerns to the appropriate area for resolution.

• Review frommatt c

  Date: 12/22/2023

  1 star

  matt c

  Date: 12/22/2023

  
  
  inept...very poor phone etiquette and difficult to get a clear and concise response. Providers consistently complain about this insurance.

  Meritain Health

  Date: 12/30/2023

  We apologize for any inconvenience you have experienced with our Customer Service Team. In order to review this matter, more information is required to help us in identifying the issue. Please submit a formal request for review along with any appropriate authorization forms and documents.

• Review fromKate H

  Date: 12/13/2023

  1 star

  Kate H

  Date: 12/13/2023

  Should be negative 10 stars. THIS IS NOT REAL INSURANCE BY THE WAY! They billed me over my out of pocket max so I filed an appeal, which they only allow you to send snail mail. Then they claimed they never got it. They take so long with pre-determinations you could DIE waiting to get certain treatments. Also, they're not a real insurance company. They just help cheap employers to give their employees the illusion that they have health insurance. They manage your cheap awful bosses info so THEY get to decide if they want to cover something or not, even though the employer passes ALL the healthcare expenses on to the employees. Meritain is a garbage middle man, screwing over your health for the rich old white guys at the top of the capitalism chain. Good luck being able to understand their reps on the phone. They hang up and claim poor connection because they have no intention of helping anyone resolve their claims. They don't pay for anything!

  Meritain Health

  Date: 12/30/2023

  We are very sorry for any frustration that you have experienced. Please feel free to submit a formal request for review along with the appropriate authorization forms and any supporting documentation. We’d be happy to forward your concerns to the appropriate area for resolution.

• Review fromRich C

  Date: 12/04/2023

  1 star
  Horrific experience with this company. All I am trying to do is ask them if my doctor is in network or not. And they can't even tell me that

• Review fromFrank F

  Date: 10/30/2023

  1 star

  Frank F

  Date: 10/30/2023

  Terrible insurance. High premiums and they won't pay for anything. Every claim takes multiple tries and half the time they don't pay. Nothing but frustration and more work for their clients. Read some reviews on here. "We're sorry, jump through more hoops and we might pay something, but most likely not". Copy and pasted response to another customer.
  Meritain Health Response
  08/21/2023
  We are very sorry for any frustration that you have experienced. Please feel free to submit a formal request for review along with the appropriate authorization forms and any supporting documentation. We’d be happy to forward your concerns to the appropriate area for resolution.
  Over and over again. Feel free to hold your breath and pass out waiting 20 minutes or more to be told you're beat.

  Meritain Health

  Date: 11/02/2023

  We would like to acknowledge and apologize for the challenges you’ve faced with Meritain Health. We understand how valuable your time is, and we deeply regret that your experience with us did not reflect the high standards we strive for.
  If there is an issue regarding a specific member and/or claim, we do require additional information that would allow us to research the matter in further detail. Please submit a formal request for review along with the appropriate authorization forms and any supporting documentation.

• Review fromMeredith M

  Date: 10/27/2023

  1 star

  Meredith M

  Date: 10/27/2023

  Terrible customer service- requested information on local in network providers and they sent me a list from a different state across the country. Also they do not support mothers, medically necessary and standard ultrasounds are not covered causing massive out of pocket charges for required prenatal care. In addition to ultrasounds, many tests required for determining viability of a pregnancy are not covered.

  Meritain Health

  Date: 11/02/2023

  We understand your frustration and apologize for any inconvenience you have experienced with our Customer Service Team.
  Additional information is needed that would allow us to help clarify any services that are or are not covered under your health insurance plan. Please submit a formal request for review along with the appropriate authorization forms and any supporting documentation

• Review fromSarah T

  Date: 10/13/2023

  1 star

  Sarah T

  Date: 10/13/2023

  I wouldn't give them even one star if I didn't have to. They're paid to lie, withhold vital information AND payment. They held me hostage for at least six months, not paying for "specialty" life-sustaining meds! Now they're not paying for anything that was their response while they were primary. In a word, they're crooks! I don't recommended them or ANY ***** product! ***** let three of my friends die due to only approving the worst facilities!

  Meritain Health

  Date: 10/24/2023

  Please feel free to submit a formal request for review along with the appropriate authorization forms and any supporting documentation. We’d be happy to forward your concerns to the appropriate area for resolution.